Auto-Pause Incident Notifications

Automatically pause notifications for transient alerts, giving time for them to resolve before distracting responders.

The Auto-Pause Incident Notifications feature will detect alerts that typically auto-resolve within a short time period and it will temporarily pause incident notifications. During the pause period, new alerts will be viewable in the Alerts table with a Suspended status. These suspended alerts allow users to trigger an incident from the alert during the pause period, or to resolve the alert, preventing the incident and its notifications from being created altogether. If a suspended alert does not auto-resolve within the configured time period, PagerDuty will create an incident and notify responders.

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Note

This feature is currently available as part of our Digital Operations plan, or it can be purchased via the Event Intelligence add-on. If you would like to sign up for a trial of this and other Event Intelligence features, please contact our Sales team.

Configure Auto-Pause Incident Notifications

Auto-Pause Incident Notifications is configured at the service level, and it can be turned on and off through the service creation or service edit pages.

  1. Navigate to Services Service Directory, and select the service you want to configure.
  2. Select the Settings tab and click Edit next to the Reduce Noise section. Select Auto-pause incident notifications and the desired pause period from the drop down (2, 3, 5, 10, 15 minutes) and then click Save Changes.
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Auto-pause incident notifications

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Select auto-pause duration

FAQ

What is PagerDuty’s definition of a transient alert?

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For Auto-Pause Incident Notifications, a transient alert is one that is received through an integration, and that receives a resolve action through the same integration within five minutes. Alerts that receive a resolve action that was made manually by a responder will not be classified as transient.

How are alerts determined to be transient?

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Data science techniques assess the frequency of similar alerts demonstrating transient behavior in the past. If an alert is frequently classified as transient, the algorithm for Auto-Pause Incident Notifications will suspend incident notifications for five minutes.

Do I need to create any new service rules to use Auto-Pause Incident Notifications?

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No new service rules are necessary to use Auto-Pause Incident Notifications. It can be turned on at any point through service configuration, or enabled on an existing service. Paused Incident Notifications service rules remain available and can be used to build specific rules that determine how and when to pause incident creation and notification.

Will Auto-Pause Incident Notifications be applied to an event that was previously paused by event rules?

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No, an event paused by event rules will not again be paused by Auto-Pause Incident Notifications for alerts.

How does Auto-Pause Incident Notifications work with other Alert Grouping features?

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If alerts are suspended by the Auto-Pause Incident Notifications feature for the specified pause period, then after the pause period expires, the triggered alerts will honor the existing alert grouping configuration for that given service including Intelligent Alert Grouping, Content-Based Alert Grouping and Time-Based Alert Grouping.

How can I get basic statistics on how many alerts are triggered or resolved after being paused?

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We have two reporting APIs available for Auto-Pause Incident Notifications. Please see our developer documentation for more information:

How is this feature different from Paused Incident Notifications?

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Auto-Pause Incident Notifications uses machine learning to assess alerts that typically resolve within a short amount of time, and automatically pauses them based on a user-specified pause period. This feature is configured at the service level.

Paused Incident Notifications is a Rulesets feature that creates alerts based on user-defined conditions, and pauses incident creation for a predefined amount of time. This feature is configured within event rules.


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