Close an Incident in an Investigating or Identified Stage: /jeli close

Enter /jeli close to close out an incident that is in the investigating or identified stages. You will be prompted with the option to rename the incident based on all of the information you’ve gathered throughout response, update severity, provide a new summary, and address any followups. The new name and summary will be included in the opportunity that is created in Jeli, as well as updated in Slack broadcast channels.

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Slack Channel Name

Changing the name of the incident will not change the name of the associated incident channel in Slack. To change the name of the Slack channel, use /jeli rename.

If you attempt to close out an unmitigated incident, you will be prompted to optionally change the incident stage to mitigated.

Closing the incident ends Jeli Slackbot's involvement in the incident channel, and creates an opportunity in the Jeli web app for incident review. Jeli will then update the channel with a final status indicating that the incident is closed and provide a link to the Opportunity.

The broadcast channels will be updated as well, moving the incident stage to closed, setting an incident closed time, and linking to the Jeli opportunity.

Aliases: /jeli close-incident, /jeli end, /jeli end-incident

Close an Incident in a Mitigated Stage: /jeli close

Enter /jeli close to close an incident in the mitigated stage. Closing an incident will end the Jeli Slackbot's involvement in the incident channel. Since you have already mitigated the incident, closing it will look a little different than if you are closing it from an investigating or identified stage.

You will be prompted to fill out the close modal and any followups you created during the incident will appear after you close the incident with options to:

• Schedule a reminder
• Edit the followup
• Mark Done if you've completed the followup

We will update the Jeli opportunity with any messages sent in the incident channel since mitigation, and notify you when that is complete. We will also set the final status update with a link to the Jeli opportunity.

The broadcast channels will be updated as well, moving the incident stage to closed, setting an incident closed time, and linking to the Jeli opportunity.