What is Jeli?

Welcome to Jeli.io! Jeli is where incidents turn into learning moments. It helps teams manage incidents from start to finish: responding, communicating, and understanding what happened. With Jeli, you can easily see patterns and themes across incidents to help with future planning. It brings your tools and team together to make incident management and learning simpler.

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Availability

Jeli is available to customers with a standalone Jeli plan, or if they are on the Enterprise plan for Incident Management. For customers who have Jeli as part of their pricing plan, all users (regardless of user role) will have access to Jeli.

Please contact our Sales Team to upgrade to an account plan with Jeli.

Jeli Slackbot

The Jeli Slackbot is designed to:

• Help responders understand and communicate what’s happening during an incident or situation.
• Keep non-responding stakeholders informed about mitigation efforts.
• Easily import Slack messages into app.jeli.io for analysis and investigation and helping prepare for incident reviews.

Jeli Web App

The Jeli web app is designed to:

• Review all of your Slack event data to gain more context on what happened, who was involved, and what the experience was like for those involved in the incident.
• Analyze your incidents using cross-incident data to learn more about how your opportunities relate to one another.
• Easily create timelines from event data automatically imported from Slack as you piece together of what happened during an incident.
• Export reports and data to stakeholders and interested parties.

Product Tour

This short video demonstrates the benefits that Jeli can bring to your organization.

Sign Up for Jeli

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Tip

Only follow this step if your organization has not created an account with Jeli, or if this is your organization's first time trialing Jeli. If your organization already has a Jeli account please skip to Log In to Jeli.

Create Your Jeli Account

In your web browser, go to the Jeli signup page and follow the prompts to create a Jeli account. This flow works for paid and free trial customers.

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Sign Up Options

Free trial users can sign up using Slack or a Google Workspace account at this time, with additional sign-up option planned for the future. Enterprise customers can sign in via Okta SSO.

Explore the Demo Environment

In the top-right, select Go to Demo Environment to learn more about how to use Jeli for incident analysis. In the demo environment you'll have access to a product walkthrough, information on how to use Jeli's Narrative Builder for investigations, and be able explore your data with Jeli's Learning Center.

To exit the demo environment, select Go to Production Environment.

Run a Demo Incident

Running a demo incident with the Jeli Slackbot gives you all the same features as normal response, except for the following:

• We do not broadcast the incident using broadcast channels.
• We do not upload the Slack channel into Jeli once the incident is closed.
• /jeli escalate and /jeli page are disabled, which would trigger PagerDuty notifications.

Running a demo incident is great for familiarizing yourself with Jeli’s features without creating any false alarms. You can use it when running stress tests, game days, or mock incidents to practice incident response with your team.

Add Integrations

You can use Jeli for both incident response via the Jeli Slackbot, and for incident analysis via the Jeli web app. Integrating with your tech stack makes it easier for responders and investigators to coordinate and communicate during an incident, and to run a retrospective after the incident.

1. Navigate to Jeli's integrations by going to Settings Integrations.
2. Select your preferred integration, click Connect, and follow the instructions prompt.

We recommend connecting Jeli to Slack first, as you'll need this for both incident response and incident analysis features.

User Account Roles

Account roles determine the access level a user has in regards to the overall account configuration. There are two roles at the account level:

• Admin: This role has advanced permissions that allow the user to update accounts settings and create, edit and delete Incident Review Templates. Admins for your organization automatically inherit Opportunity Owner level access to every opportunity in Jeli (including private opportunities).
• User: This role cannot update account settings and is the default role assigned to new users. These users can be assigned opportunity roles for individual opportunities.

You can learn more about viewing and editing users' account roles in our Jeli Settings and Integrations article.

Customize Jeli

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Required User Permissions

Only Admin can manage Jeli settings. Please contact your Jeli admin to gain access or to adjust settings.

Incident Response

From Settings Incident Response you can configure the Jeli Slackbot to align with your team's processes and terminology. Click Incident Roles to get started.

Incident Analysis

From Settings Opportunities you can manage Tag Types to help identify related opportunities, and you can configure Templates to make it easier for investigators to write their executive summaries and key take-aways.

Log In to Jeli

In your web browser visit app.jeli.io and log in to Jeli using your Google Workspace or Slack account.