December 2018

Improvements

Dec. 1 — Intelligent Alert Grouping Update: Grouping Frequency
Alerts that are new to a service and are seen in a short time period will be grouped together more frequently. This will reduce noise and responder alert fatigue.

November 2018

Improvements

Nov. 1 — Events API Update: Rate Limit Increase
The Events API rate limit has been increased to 120 events/min for Starter, Team, and Business plans. Customers who require a higher rate limit for Global Event Rules may submit a request to be approved on a case-by-case basis. This increase can help facilitates the management of even higher volumes of operational data from noisier tools.

Integrations

Nov. 26 — PagerDuty + AWS CloudTrail Integration
New native integration with AWS CloudTrail. Customers can route CloudTrail events to PagerDuty for real-time response.

Nov. 26 — PagerDuty + Amazon CloudWatch Integration Update
Updates to our existing Amazon CloudWatch integration. We now support CloudWatch Events and Alarms. This update also enables customers to use CloudWatch with Global Event Rules.

Nov. 26 — PagerDuty + AWS Personal Health Dashboard Integration
New native integration with AWS Personal Health Dashboard. Customers can route Personal Health Dashboard events to PagerDuty for real-time response.

Nov. 26 — PagerDuty + Amazon GuardDuty Integration
New native integration with Amazon GuardDuty. Customers can notify the right people about critical security issues for real-time response.

October 2018

Improvements

Oct. 1 — Global Event Rules Update: API
An API designed to help admins and developers automate the management of their Global Event Rules.

Integrations

Oct. 1 — Pivotal Cloud Foundry Integration
The Pivotal integration allows development teams to quickly onboard with a basic setup of critical PagerDuty components.

Oct. 1 — Microsoft SCOM Integration
The Microsoft SCOM integration allows customers to route infrastructure monitoring events to PagerDuty for real-time response.

September 2018

New Features

Sep. 12 — PagerDuty Visibility
PagerDuty Visibility is a new product that provides technical and business responders with a shared understanding of major incident scope and impact. This facilitates organization-wide response without technical and business responders interrupting each other for details.

Sep. 12 — PagerDuty Visibility: Business Services
Business Services is a key feature of PagerDuty Visibility. It provides a way to model capabilities that span multiple technical services and may be owned by several different teams. This provides business users with customer-impact context even if they lack full understanding of the function and scope of all technical services.

Sep. 12 — PagerDuty Visibility: Business Impact Metrics
Impact Metrics is a key feature of PagerDuty Visibility. It allows you to quantify the impact of incidents on your business services in real time. By placing existing business impact metrics in context of major incidents, business stakeholders can have a fully automated, live view of the impact at any time.

Improvements

Sep. 25 — Event Rules Update: Rule Disablement
To pause an event rule’s activity, one can disable and re-enable it at a later time. This feature allows you to manually initiate integration-specific disablement during maintenance or testing on a tool.

Integrations

Sep. 12 — Jira Service Desk Integration
Provides Jira Service Desk users with the ability to engage on-calls via PagerDuty. Tickets in Jira Service Desk can be escalated to the on-call either automatically (by configurable criteria) or manually (on button press). Integration is bidirectional, and syncs status, priority, and notes.

Sep. 4 — PagerDuty + Atlassian Bitbucket Integration
New integration with Atlassian Bitbucket. After a change is committed to a Bitbucket repository, failures in the pipeline can be routed to PagerDuty so they can be actioned in real time.

Sep. 4 — PagerDuty + Atlassian Jira Cloud Integration Update:
Updates to our existing bidirectional Jira Cloud integration.

Bidirectional status sync
Bidirectional note sync between PagerDuty and Jira
Bidirectional priority sync
Ability to have PagerDuty populate fields in Jira (such as mandatory or custom fields)
Ability to automatically or manually create a Jira issue from PagerDuty
Updated sidebar widget in Jira

Sep. 4 — PagerDuty + Atlassian Jira Server Integration Update:
Updates to our existing bidirectional Jira Server integration.

Bidirectional status sync
Bidirectional note sync between PagerDuty and Jira
Bidirectional priority sync
Ability to have PagerDuty populate fields in Jira (such as mandatory or custom fields)
Ability to automatically or manually create a Jira issue from PagerDuty
Updated sidebar widget in Jira.

August 2018

Improvements

Aug. 1 — Modern Incident Response Update: APIs
Enables advanced API-based automation of incident response, including mobilizing multiple responders for an incident, sending status updates, and running response plays.

June 2018

New Features

Jun. 7 — Event Intelligence Product Launch
PagerDuty Event Intelligence is a new product that looks at both digital signals and human response behavior to optimize digital operations.
Using Event Intelligence, teams can automate common manual workflows, significantly reduce operational noise, and access rich context during incident triage to speed up response.

Jun. 7 — Event Intelligence: Threshold Alerts
Threshold Alerts are a key feature of the Event Intelligence package. They allow customers to receive PagerDuty notifications only when their customized alert conditions breach specified limits, enabling, responders to effectively reduce alert noise without missing critical issues.

Jun. 7 — Event Intelligence: Scheduled Rules
Schedule Rules are a key feature of the Event Intelligence package. Customers can gain a greater degree of control over their event rules by detailing specific times in the future in which they will be active. This is particularly helpful during rules testing and planned maintenance.

Jun. 7 — Event Intelligence: Event Rules
Event Rules is a feature release for the Event Intelligence package. Event Rules allow you to define which team receives alerts based on content in those events.

Improvements

Jun. 28 — Response Plays Update: Response Bridge
Users can now set a Response Bridge on an incident as part of response plays, allowing responders to use their preferred web conferencing provider for coordination.

Jun. 12 — Incident Timeline Update: Escalations Itemization During Response Mobilization
All escalations during response mobilization will now be itemized in the incident timeline. This facilitates the acceleration of incident response by allowing the right people to focus on resolution. Additionally, this information can be easily included in postmortems.

Integrations

Jun. 1 — Integration Updates: Migration From API v1 to API v2 Endpoints
Updates have been made to the following integrations using v1 APIs, and API endpoints have been migrated to v2 APIs:

Customers using an older version should update their integration to the latest version on our website.

May 2018

Improvements

May 1 — Live Call Routing Updates: Customization and Transcription

Ability to customize ring duration before a call escalates to the next responder
Ability to customize the auto attendant greeting
Transcription is available with premium Live Call Routing pricing on Team, Business, Enterprise for Incident Management and Digital Operations (Legacy) plans. Please contact our Sales team if you are interested in this feature

Integrations

May 7 — PagerDuty + Microsoft Azure Integration Update
Update to our existing Microsoft Azure integration. Support for the new Metric alert format with automatic syncing of PagerDuty incidents and Microsoft Azure Metric Alerts.

May 7 — PagerDuty + Microsoft VSTS Integration Update
Update to our existing Microsoft VSTS integration. Automatic syncing of PagerDuty incidents with Microsoft Visual Studio Team Services Work Items.

April 2018

Integrations

Apr. 17 — PagerDuty + Atlassian Stride
The Atlassian Stride extension allows you to be notified of PagerDuty incidents and acknowledge or resolve them straight from the Stride UI.