Email Integration Guide | PagerDuty

This guide describes how to integrate PagerDuty with any service capable of sending email alerts. Please note that we offer integration guides and plugins for many popular monitoring services. Furthermore, tools that don’t yet have dedicated guides can often be integrated with PagerDuty using our Events API.

How it Works

Events and alerts from monitoring tools will be sent as emails to your desired email address. PagerDuty will open and trigger an incident when it receives an email to this integration address.

Requirements

  • This integration requires a User, Admin, Manager, Global Admin or Account Owner role to configure.
  • You must have a monitoring tool that supports sending email alerts.
  • You must have one of the following configured based on your integration preferences:
    • Event Orchestration: Integrating with Event Orchestrations may be beneficial if you want to build nested rules based on the events coming from the integrated tool.
    • PagerDuty Service: Integrating with a PagerDuty service directly can be beneficial if you don’t need to route alerts from the integrated tool to different responders based on the event payload.
    • Ruleset: Integrating with Rulesets may be beneficial if you want to build different routing rules based on the events coming from the integrated tool.

Integration Walkthrough

In PagerDuty

There are three ways to integrate with a PagerDuty email address:

Integrate with Event Orchestrations

  1. In the web app, navigate to Automation Event Orchestration.
  2. Select your desired Global Orchestration and then click Integrations.
  3. To the right of the field Email Address, click Copy to Clipboard and refer to your monitoring tool’s documentation on connecting with an email address in order to complete the integration. PagerDuty will open and trigger an incident when it receives an email to this integration address. The Email Incident Example section displays a screenshot of what a test incident will look like.

Integrate with a PagerDuty Service

  1. From the Services menu, select Service Directory.
  2. Click the name of the service you want to add the integration to. Then select the Integrations tab and click Add an integration.
  3. Search and select Email from the Select the integration(s) you use to send alerts to this service dropdown.
  4. Click Add to save your new integration. You will be redirected to the Integrations tab for your service.
  5. Find your integration in the list and click to the right. Copy the Integration Email address and refer to your monitoring tool’s documentation on connecting with an email address in order to complete the integration. PagerDuty will open and trigger an incident when it receives an email to this integration address.

Integrating With Rulesets

❗️

End-of-Life

Rulesets and Event Rules will end-of-life on June 12, 2023. We highly recommend that you migrate to Event Orchestration as soon as possible so you can take advantage of the new functionality, such as improved UI, rule creation, APIs and Terraform support, advanced conditions, and rule nesting.

  1. From the Automation menu, select Event Rules and then click your Default Global Ruleset.
  2. Click Incoming Event Source, copy your Email Address and then refer to your monitoring tool’s documentation on connecting with an email address in order to complete the integration. PagerDuty will open and trigger an incident when it receives an email to this integration address. The Email Incident Example section displays a screenshot of what a test incident will look like.

Email Incident Example

Below is a test incident triggered via email:

Email Management

By default, PagerDuty opens a new incident every time an email is received at the integration address. You can change this behavior by changing the Email Management setting for your service. See Trigger and Resolve Alerts with Email Management Rules for more information.

Email Filters

Filters allow you to disregard certain messages arriving at the integration email address. Each email’s subject, body, and from address can be checked against either a safelist or blocklist regular expression filter. Messages that don’t pass the filter will be silently discarded. This feature is handy if you have a monitoring tool that sends out emails that you don’t want to trigger incidents in PagerDuty. See Advanced Email Management: Extracting Information with Regular Expressions for more information on email filters.

TLS encrypted emails

PagerDuty email servers are configured to accept TLS protected SMTP sessions when your outbound mail servers are configured to use TLS opportunistically. When the message is encrypted, the last hop listed in the receive headers will mention a TLS-enabled connection.

Email Attachments and Truncation of Emails

PagerDuty strips all attachments from emails and also truncates messages. If the email (including headers, attachments, etc.) is under 96 KB, the message can pass through without truncation. If the message is over 96 KB, the following can happen:

  1. Any parts of the email body where the Content-Type is not matched by this regular expression will be discarded:
    /(text\/(plain|html)|multipart\/)/
    This means PDF files and similar attachments will be stripped.
  2. Text parts (Content-Type of text/plain or text/html) will be truncated to 32 KB.
  3. If the resulting total email size (including headers, attachments, etc.) still exceeds 192 KB then PagerDuty will reject the message.

You can tell if a message has been truncated or had attachments removed by checking for the headers X-PagerDuty-Truncated-Part or X-PagerDuty-Removed-Attachments when viewing the raw message. You can view the raw message on the incident's detail page by clicking View Message on an incident log entry, then View Raw Message.

See Email Notifications for more details on email content and behavior.

Email Size Limits

If an email is over 10 MB, our server will reject it.

Incident Key Truncation

If the incident key of the email that triggered an incident is more than 255 characters it will be truncated to 255 characters.

Truncation of Incident Details in Email Notifications

When you receive a PagerDuty email notification, the Details section of each incident will be truncated to 500 characters. That said, the entire email body is accessible in the PagerDuty web app via the incident logs and details, or via the mobile app.


Did this page help you?
\n\n \n \n\n\n\n\n \n \n\n","html_head":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n","html_promo":"

PagerDuty Knowledge Base

\n\n
\n \n
","logo_white_use":false,"overlay":"triangles","typography":{"tk_headline":"","tk_key":"","typekit":false,"body":"Open+Sans:400:sans-serif","headline":"Open+Sans:400:sans-serif","tk_body":""},"categoriesAsDropdown":false,"colors":{"highlight":"","main":"#343434","main_alt":"#0c73b8","body_highlight":"#06ac38","header_text":"","custom_login_link_color":""},"favicon":["https://files.readme.io/f344281-small-pd_favicon_dark_green.png","pd_favicon_dark_green.png",32,32,"#000000","https://files.readme.io/92649bf-pd_favicon_dark_green.png"],"html_footer":"
\n \n
\n

© PagerDuty, Inc. All rights reserved.

\n
\n \n
\n\n\n\n","html_hidelinks":false,"referenceLayout":"row","childrenAsPills":false,"global_landing_page":{"html":"","redirect":""},"splitReferenceDocs":false,"rdmd":{"callouts":{"useIconFont":false},"theme":{"background":"","border":"","markdownEdge":"","markdownFont":"","markdownFontSize":"","markdownLineHeight":"","markdownRadius":"","markdownText":"","markdownTitle":"","markdownTitleFont":"","mdCodeBackground":"","mdCodeFont":"","mdCodeRadius":"","mdCodeTabs":"","mdCodeText":"","tableEdges":"","tableHead":"","tableHeadText":"","tableRow":"","tableStripe":"","tableText":"","text":"","title":""}},"subheaderStyle":"links","showMetricsInReference":true,"referenceSimpleMode":true,"stylesheet_hub3":"/* Redesign Updates 3/22/2022 (ERDMAN) */\n @media only screen and (min-width: 769px) {\n .useReactApp .rm-Header {\n --Header-background: transparent !important;\n }\n}\n .useReactApp .rm-Header.rm-Header_overlay.rm-Header_overlay-triangles {\n background: linear-gradient(45deg,#06ac38 0,#2b9594 70%,#4981a7 100%);\n}\n .useReactApp .hub-is-home .kb-header {\n display: block;\n font-size: 30px;\n color: #fff;\n}\n .useReactApp .hub-is-home #search-form input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 90%;\n border-radius: 3px;\n font-size: 1.1rem;\n font-family: helvetica neue;\n margin: 0 auto;\n margin-bottom:30px;\n}\n @media only screen and (min-width: 48em){\n .useReactApp .hub-is-home .col-sm-4 {\n -ms-flex-preferred-size: 31.33333333%;\n flex-basis: 31.33333333%;\n max-width: 31.33333333%;\n }\n}\n .useReactApp .hub-is-home .row {\n box-sizing: border-box;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-flex: 0;\n -ms-flex: 0 1 auto;\n flex: 0 1 auto;\n -webkit-box-orient: horizontal;\n -webkit-box-direction: normal;\n -ms-flex-direction: row;\n flex-direction: row;\n -ms-flex-wrap: wrap;\n flex-wrap: wrap;\n margin-right: -0.5rem;\n margin-left: -0.5rem;\n}\n .useReactApp .hub-is-home a.box {\n padding: 12px!important;\n margin: 10px!important;\n min-height: 235px;\n}\n .useReactApp .contact-bar {\n width: 100%;\n background: #343434;\n padding: 20px;\n}\n @media only screen and (max-width: 769px){\n .useReactApp .hub-is-home a.box {\n padding: 12px!important;\n margin: 10px!important;\n min-height: 1px !important;\n max-width: 100% !important;\n width: 100% !important;\n }\n .useReactApp .hub-is-home .row{\n -ms-flex-direction: column;\n flex-direction: column;\n }\n}\n @media only screen and (min-width: 64em){\n .useReactApp .col-md-3 {\n -ms-flex-preferred-size: 25%;\n flex-basis: 25%;\n max-width: 25%;\n }\n}\n @media only screen and (min-width: 48em){\n .useReactApp .col-sm-9 {\n -ms-flex-preferred-size: 75%;\n flex-basis: 75%;\n max-width: 75%;\n }\n .useReactApp .contact-bar p {\n color: #f4f4f4;\n }\n}","loginLogo":[],"logo_large":false,"colorScheme":"light"},"child":{"_id":"589176e943f74319009dbffa","appearance":{"stylesheet":"","landing":true,"link_logo_to_url":false,"logo":["https://files.readme.io/5ae3900-small-PagerDuty-WhiteRGB.png","PagerDuty-WhiteRGB.png",390,80,"#ffffff","https://files.readme.io/4490eae-PagerDuty-WhiteRGB.png"],"main_body":{"type":"links"},"promos":[{"extras":{"type":"html","buttonPrimary":"get-started","buttonSecondary":""},"title":"","text":"","_id":"589176e943f74319009dbffb"}],"showVersion":false,"header":{"img_size":"auto","style":"overlay","img":["https://files.readme.io/d1a30a2-low-poly.png","low-poly.png",1902,500,"#434444"],"img_pos":"tl"},"javascript_hub2":"// erics code\nvar customRenderFunction = function(document_type, item) {\n var out = '' + item.highlight['title'] + '';\n return out.concat('

meatball

');\n};\n\n/* Commented this out since it was interfering with $(window).on('load'),\n specifically addEventListenerToDetails() - AVO 3/15/23\n$('input[placeholder=\"Search\"]').swiftype({\n renderFunction: customRenderFunction,\n engineKey: 'vkA2nKGB3k3u6x4XGxpN'\n});\n*/\n//\n\n$('input[placeholder=\"Search\"]').attr('placeholder', 'Search Knowledge Base');\n\n//Set the year in the Landing Page's footer\nvar date = new Date();\nvar year = date.getFullYear();\n$('#year').text(year);\n\n$(window).on('load', function() {\n // related to CATS-1648\n addEventListenerToDetails();\n \n //Fix for search bar reveal going crazy on scroll\n \n var sp = new StatusPage.page({ page : '33yy6hwxnwr3' });\n sp.summary({\n success : function(data) {\n $('.status-dot').addClass(data.status.indicator);\n }\n }); \n});\n\n/* $(document).on( 'click', '.searchbox', function() {\n \n \n if ($(this).hasClass('open')) {\n $('#hub-landing-top').removeClass('show-search');\n $(this).removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n } else {\n //$('#header-top').css('height','300px');\n $('#hub-landing-top').addClass('show-search');\n $(this).addClass('open');\n $('.hub-loading-indicator').css('margin-top','250px');\n }\n \n var subHeaderHeight = $('#hub-subheader').height();\n var hubHeaderHeight = $('#header-top').height() + subHeaderHeight;\n var windowHeight = $(window).height();\n $('#hub-sidebar-parent').css('min-height', windowHeight + \"px\");\n $('#hub-container').css('min-height', windowHeight + \"px\");\n //var newHeight = hubContainerHeight - hubLandingTopHeight;\n //$('#hub-container').css('height', newHeight + \"px\");\n}); */\n\n$(window).resize( function() {\n var windowWidth = $(window).width();\n if (windowWidth < 769) {\n $('#hub-landing-top').removeClass('show-search');\n $('.searchbox').removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n }\n});\n\nfunction addEventListenerToDetails() {\n document.body.querySelectorAll('details').forEach((e) => {\n if (e.children[0].textContent == \"Expand\") {\n e.children[0].addEventListener(\"click\", function() {\n if (e.open) {\n e.querySelector(\"summary\").textContent = \"Expand\";\n } else {\n e.querySelector(\"summary\").textContent = \"Collapse\";\n }\n });\n }\n });\n}\n\nfunction toggleExpand() {\n var nodeList = document.body.querySelectorAll('details');\n var detailsArray = Array.from(nodeList);\n\n var opennessArray = [];\n detailsArray.forEach((e) => {\n opennessArray.push(e.open);\n })\n\n // if any
are closed, expand all\n if (opennessArray.includes(false)) {\n document.body.querySelectorAll('details').forEach((e) => {\n e.setAttribute('open',true);\n if (e.children[0].textContent == 'Expand') {\n toggleTitle(e, 'Collapse');\n }\n })\n // else collapse all\n } else {\n document.body.querySelectorAll('details').forEach((e) => {\n e.removeAttribute('open');\n if (e.children[0].textContent == 'Collapse') {\n toggleTitle(e, 'Expand'); \n }\n })\n }\n}\n\nfunction toggleTitle(label, text) {\n label.childNodes[1].innerText = text;\n}","stylesheet_hub2":"p, ol, ul {\n color: #414042;\n}\n\nrow p {\n color: #06ac38;\n}\n\na:hover, a:active {\n text-decoration: none !important;\n}\n\nh2.header-scroll {\n color: #555;\n}\n\ndetails {\n background: #eee;\n margin-bottom: 2rem;\n padding: .5rem 1rem;\n}\n\ndetails ol, details ul {\n margin-top: 10px !important; \n}\n\ndetails > summary {\n cursor: pointer;\n padding: .5rem 1rem;\n font-weight: bold;\n}\n \n.mat-shadow-ani-sml-1 {\n box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);\n transition: all 0.3s cubic-bezier(.25,.8,.25,1) !important;\n color: #06ac38;\n}\n.mat-shadow-ani-sml-1:hover {\n box-shadow: 0 7px 24px rgba(0,0,0,0.25), 0 5px 5px rgba(0,0,0,0.24);\n}\[email protected] only screen and (max-width: 767px) {\n .mat-shadow-ani-sml-1 {\n box-shadow: none;\n }\n}\n\n\n#header-top, .rm-Header, rm-Header_overlay {\n background: linear-gradient(45deg, #06ac38 0%, #2b9594 70%, #4981a7 100%) !important;\n /*background: url(\"/img/bgs/triangles.png\"), linear-gradient(45deg, #25c151 0%, #2b9594 70%, #4981a7 100%) !important;*/\n /*background: url(\"https://files.readme.io/c8079d5-header-bg.png\"), linear-gradient(45deg, #3caf55 0%, #289392 70%, #0c5c93 100%) !important;*/\n}\n\n.rm-Header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.Header-bottom2eLKOFXMEmh5 {\n height: 38px;\n background-color: #f6f7f8;\n padding: 0 30px;\n font-size: 15px;\n position: relative;\n border-bottom: 1px solid #dadee2;\n}\n\n.rm-Header-bottom-link {\n --Header-button-color: #4c555a; \n}\n\n.rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n\n.rm-Header-top-link:hover {\n border: none;\n color: #fff !important;\n}\n\n[class^='Header-search'] {\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n\n#hub-landing-top {\n margin:auto; \n padding:10px 0 20px 0;\n}\n\n.container {\n padding:60px 0;\n}\n\n.kb-header {\n display: none;\n color: #fff;\n margin-bottom: 20px; \n}\n.hub-is-home .kb-header {\n display:block;\n}\n.show-search {\n display: block !important;\n}\n#hub-landing-top h2 {\n margin-bottom: 20px;\n}\n#header-nav-left li a:hover, #header-nav-right li a:hover {\n background:none !important;\n border:none !important;\n box-shadow: none !important\n}\n\n/* Parent article's text color, when a child article is selected: CATS-1400 */\nhtml:not(.useReactApp) nav#hub-sidebar ul>li.subnav-expanded>a:not(.active) {\n color: #ffffff \n}\n\n#header-logo {\n width: 180px !important;\n margin-top: 5px !important;\n}\n#header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n}\n\n#header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 100%;\n border-radius: 3px;\n font-size: 1.75rem;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.pillar {\n padding:0 30px 20px 30px;\n}\n.pillar.contact {\n padding:0 50px 20px 50px;\n border-left:1px solid #CCC;\n}\n/*.hub-is-home #hub-search {\n display:none !important;\n}\n#hub-search .searchbox {\n width: 40px;\n text-align: center;\n}\n.search-box {\n display: none;\n}\n\n#hub-search .fa.fa-search {\n left: 13px;\n}*/\n\n#hub-search .searchbox {\n width: 200px;\n}\n\n\n/*Landing Page - Home */\n.intro-pillars .fa {\n font-size:3em;\n margin-top:15px;\n}\na.box {\n display:block;\n border:1px solid #DDD;\n padding:0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n}\n.fa {\n color:#454545;\n}\[email protected] only screen and (max-width: 767px) {\n a.box {\n border:none;\n padding:15px;\n box-shadow:none !important;\n }\n}\n.no-padding {\n padding:0 !important;\n}\n\n/* hiding the Contact Support bar, 11/15/22 -AVO */\n.contact-bar {\n display:none;\n}\n\n.contact-bar .row {\n display: flex;\n align-items: center;\n justify-content: space-between;\n}\n\[email protected] only screen and (max-width: 767px) {\n .contact-bar .row {\n display: block;\n text-align: center;\n }\n}\n\n.contact-bar a {\n color: #06ac38;\n}\n\n.contact-bar a:hover {\n color: #25b74e !important;\n}\n\n.contact-bar h3 {\n margin:0 !important;\n color: #f4f4f4 !important;\n font-family: helvetica neue;\n}\n\n.contact-bar p {\n width: auto;\n margin:0 !important;\n}\n\n.contact-bar {\n width:100%;\n background: #343434;\n padding:20px;\n}\n.contact-bar .fa {\n color:#f4f4f4;\n}\n.contact-details {\n margin-top:15px;\n}\n.contact-details p {\n text-align: center;\n font-family: helvetica neue;\n}\n.contact-bottom-box {\n text-align:center;\n padding-top:0px;\n}\n.contact-bottom-copy {\n padding:20px;\n padding-top:0;\n font-family: helvetica neue;\n}\n\n.centered {\n justify-content: center; \n}\n\n#stevie-award {\n display: flex;\n justify-content: center;\n}\n\n#stevie-image {\n padding-top:2em;\n}\n\n#hub-landing-page .pd-custom-columns .row .col-sm-6 h3 {\n text-align: left;\n padding-bottom: 5px;\n border-bottom: 1px solid #ddd;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul {\n padding: 15px 0px\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a {\n text-align: left;\n font-family: helvetica neue;\n padding: 5px 0;\n display: block;\n color: #888;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a:hover {\n color: #666;\n}\n#hub-landing-page .pd-custom-columns {\n padding-bottom: 40px;\n}\n#hub-landing-page .pd-custom-columns .col-sm-6 {\n padding-left:30px;\n padding-right: 30px;\n}\nnav#hub-sidebar ul a, \nsection#hub-content #content-container section.content-toc a {\n color: #417595;\n}\n\[email protected] only screen and (max-width:767px) {\n .pillar.contact {\n padding:0 30px 20px 30px;\n border-left:1px solid #CCC;\n }\n}\n\n\n/* Community Footer */\n.pd-footer {\n padding:50px 0;\n background-color: #343434;\n /*\n background-image: url('//files.readme.io/838a80d-low-poly.png');\n background-size: cover;\n background-position: top center;\n */\n width:100%;\n min-height:300px;\n color: #F9F9F9;\n overflow: auto;\n}\n.pd-footer-inner {\n max-width: 1127px;\n margin: auto;\n display: flex;\n justify-content: center;\n}\n.pd-footer ul {\n list-style:none;\n margin: 0;\n}\n\n.pd-footer li {\n font-size: 13px;\n font-family: helvetica neue;\n letter-spacing: 1px;\n font-weight: 200;\n}\n.pd-footer li a {\n color: #F9F9F9;\n cursor: pointer !important;\n padding: 2px 0;\n display: inline-block;\n\n}\n.pd-footer a:hover {\n color: #25c151;\n}\n\n.pd-footer .col {\n width: 18%;\n padding:0 1%;\n float: left;\n margin-bottom:15px;\n}\n\n#copyright.col {\n float: none; \n margin: 20px auto 0px auto;\n}\n\n#copyright.col p {\n color: #F9F9F9;\n font-size: 0.8em;\n width: max-content;\n}\n\n.pd-footer .col h3.footer-header { \n font-weight: 400;\n font-family: helvetica neue;\n border-bottom: 2px solid #FFF;\n padding-bottom:10px;\n margin-bottom:20px;\n}\n.pd-footer ul {\n padding: 0; \n}\n\n.footer-logo-wrapper {\n padding: 20px 20px 0 20px;\n text-align: center;\n}\n.footer-logo-wrapper img {\n width: 60%;\n max-width:250px;\n margin-left: 10px;\n}\n\n.status-dot {\n border-radius:99px;\n display:inline-block;\n width:8px;\n height:8px;\n margin-right:5px;\n}\n.status-dot.critical {\n background-color:#e74c3c;\n}\n.status-dot.major {\n background-color:#e67e22;\n}\n.status-dot.minor {\n background-color:#f1c40f;\n}\n.status-dot.none {\n background-color:#25c151;\n}\n\[email protected] only screen and (max-width: 60.043em) {\n .footer-logo-wrapper, .footer-logo-holder {\n display: none;\n }\n .pd-footer .col {\n width: 48%;\n padding:0 1%;\n }\n}\n\[email protected] only screen and (max-width: 40.043em) {\n .pd-footer .col {\n width: 90%;\n clear: both;\n padding:0 5%;\n }\n}\n\n/*Swiftype Autocomplete Box */\n.autocomplete {\n width: 100%;\n background-color: #fff;\n padding: 20px;\n border: 1px solid #eee;\n border-radius: 5px;\n box-shadow: 0 1px 10px rgba(0, 0, 0, 0.1); \n}\ninput#search-input:focus { \n outline-color: #25c151 !important;\n}\n.autocomplete .grid-result-column {\n display: inline-block;\n float: left;\n width: 31%;\n margin:10px 1% 30px 1%;\n height: 200px; \n}\n/*.autocomplete .grid-result-column:nth-of-type(3) {\n margin-right: 0; \n}*/\n.autocomplete .grid-result-column h3 {\n font-size: 13px;\n text-transform: uppercase;\n font-weight: bold;\n color: #646464;\n letter-spacing: 0.04rem;\n border-bottom: 1px solid #E9EDF2;\n padding-bottom: 10px;\n margin-bottom: 10px; \n}\n.autocomplete .result {\n display: block;\n padding: 5px 0;\n position: relative;\n font-size: 14px;\n color: #536170;\n font-weight: 400;\n overflow: hidden; \n height: 33px;\n line-height:33px\n}\n.autocomplete .result.active {\n color: #31bf57; \n}\n.autocomplete .result:first-child {\n padding-top: 0; \n}\n.autocomplete .result:last-child {\n border-bottom: 0; \n}\n.autocomplete .result:hover .result-title {\n color: #31bf57; \n}\n.autocomplete .result em {\n font-style: normal;\n font-weight: bold; \n}\[email protected] only screen and (max-width: 40.043em) {\n .autocomplete .grid-result-column {\n width:98%;\n height:auto;\n }\n}\n\n.hub-loading-indicator {\n margin: 0;\n}\n\n/* Article Style */\n\n.heading-1 {\n padding-bottom: 0.2em;\n color: #2e2d2e;\n border-bottom: 1px solid #EBEBEB;\n}\n \n.heading {\n margin-bottom: 0.4em !important;\n margin-top: 1.4em !important;\n}\n\n.callout-icon {\n margin: 0 !important;\n}\n\n.rm-Article a {\n color: #06ac38;\n}\n\n.callout h3 p {\n font-size: var(--markdown-title-size, 0.8em) !important;\n margin-left: 30px !important;\n padding-top: 1px !important;\n}\n\n.callout p {\n font-size: var(--markdown-font-size,14px) !important;\n margin-bottom: 15px !important;\n}\n\n.callout ul li, .callout ol li, blockquote p, blockquote li, blockquote li a {\n font-size: var(--markdown-font-size,14px) !important;\n}\n\n.excerpt p {\n font-size: var(--markdown-font-size,14px) !important;\n}\n\n.expandCollapseAll {\n color: #06ac38; \n cursor: pointer;\n padding: 10px;\n border: none;\n background-color: #EEEEEE;\n transition: 0.3s;\n}\n\n.expandCollapseAll:active {\n background-color: #FAFAFA;\n}\n\n/*
accordions */\ndiv.markdown-body details {\n margin-bottom:0px !important;\n}\n \ndetails{\n margin-bottom: 0px !important;\n margin-top: 0px !important\n background-color: transparent;\n border-bottom: 1px solid #EBEBEB;\n padding-bottom: 1em;\n padding-top: 1em;\n box-sizing: inherit;\n margin-bottom: 1em;\n color: #414042;\n padding: .5em 2em .5em 2em;\n display: block;\n transition: .5s;\n border-bottom: 1px solid var(--markdown-edge,#dfe2e5);\n margin-bottom: 0px !important;\n margin-top: 0px !important;\n padding-top: 1em;\n padding-bottom: 1em;\n}\n \ndetails[open] {\n background: #fafafa;\n}\n\ndetails[open] p:first-of-type {\n margin-top: 1em !important; \n}\n\ndetails hr {\n border-bottom:none !important\n}\n \nsummary {\n -webkit-font-smoothing: antialiased;\n text-rendering: optimizeLegibility;\n text-size-adjust: 100%;\n font-weight:unset !important;\n box-sizing: inherit;\n font-style: normal;\n color: #06ac38;\n margin: -.5em -.5em -.5em -2em;\n padding: .5em;\n font-weight: inherit;\n}\n\n/* Table of Contents */\n.toc-children a {\n color: #6c6f73 !important;\n}\n\n.toc-children a:hover {\n color: #23527c !important;\n}","hideTableOfContents":false,"hide_logo":true,"nextStepsLabel":"Learn more","theme":"solid","body":{"style":"none"},"javascript":"","logo_white":[],"notheme":false,"sticky":false,"html_body":"","html_footer_meta":"\n\n \n \n\n","html_head":"\n\n\n\n\n\n","html_promo":"

PagerDuty Knowledge Base

\n\n
\n \n
","logo_white_use":false,"overlay":"triangles","typography":{"tk_headline":"","tk_key":"","typekit":false,"body":"Open+Sans:400:sans-serif","headline":"Open+Sans:400:sans-serif","tk_body":""},"categoriesAsDropdown":false,"colors":{"highlight":"","main":"#343434","main_alt":"#0c73b8","body_highlight":"#06ac38","header_text":"","custom_login_link_color":""},"favicon":["https://files.readme.io/f344281-small-pd_favicon_dark_green.png","pd_favicon_dark_green.png",32,32,"#000000","https://files.readme.io/92649bf-pd_favicon_dark_green.png"],"html_footer":"
\n \n
\n

© PagerDuty, Inc. All rights reserved.

\n
\n \n
\n\n\n\n","html_hidelinks":false,"referenceLayout":"row","childrenAsPills":false,"global_landing_page":{"html":"","redirect":""},"splitReferenceDocs":false,"rdmd":{"callouts":{"useIconFont":false},"theme":{"background":"","border":"","markdownEdge":"","markdownFont":"","markdownFontSize":"","markdownLineHeight":"","markdownRadius":"","markdownText":"","markdownTitle":"","markdownTitleFont":"","mdCodeBackground":"","mdCodeFont":"","mdCodeRadius":"","mdCodeTabs":"","mdCodeText":"","tableEdges":"","tableHead":"","tableHeadText":"","tableRow":"","tableStripe":"","tableText":"","text":"","title":""}},"subheaderStyle":"dropdown","showMetricsInReference":true,"referenceSimpleMode":true,"stylesheet_hub3":"/* Redesign Updates 3/22/2022 (ERDMAN) */\n @media only screen and (min-width: 769px) {\n .useReactApp .rm-Header {\n --Header-background: transparent !important;\n }\n}\n .useReactApp .rm-Header.rm-Header_overlay.rm-Header_overlay-triangles {\n background: linear-gradient(45deg,#06ac38 0,#2b9594 70%,#4981a7 100%);\n}\n .useReactApp .hub-is-home .kb-header {\n display: block;\n font-size: 30px;\n color: #fff;\n}\n .useReactApp .hub-is-home #search-form input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 90%;\n border-radius: 3px;\n font-size: 1.1rem;\n font-family: helvetica neue;\n margin: 0 auto;\n margin-bottom:30px;\n}\n @media only screen and (min-width: 48em){\n .useReactApp .hub-is-home .col-sm-4 {\n -ms-flex-preferred-size: 31.33333333%;\n flex-basis: 31.33333333%;\n max-width: 31.33333333%;\n }\n}\n .useReactApp .hub-is-home .row {\n box-sizing: border-box;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-flex: 0;\n -ms-flex: 0 1 auto;\n flex: 0 1 auto;\n -webkit-box-orient: horizontal;\n -webkit-box-direction: normal;\n -ms-flex-direction: row;\n flex-direction: row;\n -ms-flex-wrap: wrap;\n flex-wrap: wrap;\n margin-right: -0.5rem;\n margin-left: -0.5rem;\n}\n .useReactApp .hub-is-home a.box {\n padding: 12px!important;\n margin: 10px!important;\n min-height: 235px;\n}\n .useReactApp .contact-bar {\n width: 100%;\n background: #343434;\n padding: 20px;\n}\n @media only screen and (max-width: 769px){\n .useReactApp .hub-is-home a.box {\n padding: 12px!important;\n margin: 10px!important;\n min-height: 1px !important;\n max-width: 100% !important;\n width: 100% !important;\n }\n .useReactApp .hub-is-home .row{\n -ms-flex-direction: column;\n flex-direction: column;\n }\n}\n @media only screen and (min-width: 64em){\n .useReactApp .col-md-3 {\n -ms-flex-preferred-size: 25%;\n flex-basis: 25%;\n max-width: 25%;\n }\n}\n @media only screen and (min-width: 48em){\n .useReactApp .col-sm-9 {\n -ms-flex-preferred-size: 75%;\n flex-basis: 75%;\n max-width: 75%;\n }\n .useReactApp .contact-bar p {\n color: #f4f4f4;\n }\n}","loginLogo":[],"logo_large":false,"colorScheme":"light"},"custom_domain":"","childrenProjects":[],"description":"Get help configuring your account and using PagerDuty. Contact Support: https://www.pagerduty.com/contact-us/#contact-support","error404":"404","first_page":"landing","flags":{"speedyRender":false,"stripe":false,"allowImport":false,"allowXFrame":false,"swagger":false,"hideGoogleAnalytics":false,"hub2":true,"migrationSwaggerRun":true,"correctnewlines":false,"jwt":true,"migrationRun":false,"oauth":false,"allow_hub2":false,"autoSslGeneration":true,"newApiExplorer":true,"alwaysShowDocPublishStatus":false,"cookieAuthentication":false,"directGoogleToStableVersion":false,"disableAnonForum":false,"enterprise":true,"newEditor":true,"newMarkdown":false,"translation":true,"newMarkdownBetaProgram":false,"oldMarkdown":false,"newSearch":true,"rdmdCompatibilityMode":false,"tutorials":true,"staging":false,"allowApiExplorerJsonEditor":false,"useReactApp":true,"auth0Oauth":false,"newHeader":false,"referenceRedesign":false,"graphql":false,"singleProjectEnterprise":false,"dashReact":false,"allowReferenceUpgrade":true,"metricsV2":true,"newEditorDash":true,"enableRealtimeExperiences":false,"reviewWorkflow":true,"star":false,"allowDarkMode":false,"forceDarkMode":false,"useReactGLP":false,"disablePasswordlessLogin":false,"personalizedDocs":false,"myDevelopers":false,"superHub":false,"developerDashboard":false,"allowReusableOTPs":false,"dashHomeRefresh":false,"owlbotAi":false},"fullBaseUrl":"https://pd-support.readme.io/","glossaryTerms":[{"_id":"62cf41ad438b1600472d750c","term":"subdomain","definition":"Your PagerDuty subdomain acts as your account's unique identifier. You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf4849df11ad00595ab08e","term":"notification","definition":"A notification is sent to the user on-call when an incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a phone call, SMS, email or push notification from the PagerDuty mobile app."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."}],"graphqlSchema":"","hasOneChild":false,"healthCheck":{"provider":"statusPage","settings":{"page":"33yy6hwxnwr3","status":false,"url":""}},"intercom_secure_emailonly":false,"intercom":"","is_active":true,"internal":"","landing_bottom":[{"html":"","alignment":"left","type":"html"},{"type":"docs","alignment":"left","pageType":"Documentation"},{"html":"
\n
\n
\n

Contact Support

\n

\n [email protected]\n

\n

\n @pagerdutyhelp

\n
\n
\n
","alignment":"left","type":"html"},{"type":"html","alignment":"left","html":"
\n
\n
\n \n
\n
\n

Award Winning Support

\n

\n Our goal is to help you get the maximum value out of PagerDuty. We're proud to have won multiple Stevie&reg; Awards for Customer Service, and welcome your feedback on how we're doing.\n

\n
\n
\n
"}],"metrics":{"monthlyLimit":0,"thumbsEnabled":true,"planLimit":1000000,"realtime":{"dashEnabled":false,"hubEnabled":false}},"modules":{"landing":true,"suggested_edits":false,"discuss":false,"reference":false,"examples":true,"docs":true,"changelog":false,"logs":false,"custompages":false,"tutorials":false,"graphql":false},"name":"PagerDuty Knowledge Base","nav_names":{"discuss":"Community Discussions","docs":"Knowledge Base","reference":"API Docs","changelog":"Blog","tutorials":"","recipes":""},"oauth_url":"https://oauth.readme.io/p/pdsupport/oauth","onboardingCompleted":{"documentation":true,"appearance":true,"jwt":true,"api":true,"logs":false,"domain":true},"owner":"5bc90cbc685fb5001ead5f2d","plan":"enterprise","planOverride":"enterprise","planTrial":"enterprise","readmeScore":{"components":{"newDesign":{"enabled":true,"points":25},"reference":{"enabled":false,"points":50},"tryItNow":{"enabled":true,"points":35},"syncingOAS":{"enabled":false,"points":10},"customLogin":{"enabled":true,"points":25},"metrics":{"enabled":false,"points":40},"recipes":{"enabled":false,"points":15},"pageVoting":{"enabled":true,"points":1},"suggestedEdits":{"enabled":false,"points":10},"support":{"enabled":false,"points":5},"htmlLanding":{"enabled":true,"points":5},"guides":{"enabled":true,"points":10},"changelog":{"enabled":false,"points":5},"glossary":{"enabled":true,"points":1},"variables":{"enabled":true,"points":1},"integrations":{"enabled":true,"points":2}},"percentScore":37.5,"totalScore":105},"reCaptchaSiteKey":"","stable":{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0"},"subdomain":"pd-support","subpath":"","topnav":{"edited":true,"left":[{"type":"docs","text":"Knowledge Base","url":"/docs"},{"text":"Integrations","url":"https://www.pagerduty.com/integrations","type":"url"},{"type":"url","text":"API Docs","url":"https://developer.pagerduty.com?utm_source=web&utm_campaign=kb_top_nav&utm_medium=link"},{"type":"url","text":"Community","url":"https://community.pagerduty.com/forum/"},{"type":"url","text":"PagerDuty University","url":"https://university.pagerduty.com/"}],"right":[{"url":"https://www.pagerduty.com/contact-us/#contact-support","text":"Contact Support","type":"url"},{"url":"https://tickets.pagerduty.com/s/","text":"My Support Tickets","type":"url"}],"bottom":[]},"translate":{"languages":[{"name":"Japanese","code":"ja","_id":"646ce268725bb4001d030b15"}],"provider":"transifex","key_public":"d5f34e8fce8f4161a0c9ca7f15ac7e49","key_secret":"1/f59171472574b47e6a950853340fde160951bad6","org_name":"PagerDuty","project_name":"pagerduty-knowledge-base","show_widget":true},"url":"https://www.pagerduty.com","versions":[{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0"},{"_id":"6316374379a6e900921a656d","version":"2","version_clean":"2.0.0","codename":"","is_stable":false,"is_beta":false,"is_hidden":true,"is_deprecated":false,"categories":["6316374379a6e900921a6489","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","6316374379a6e900921a648a","6316374379a6e900921a648b","6316374379a6e900921a648c","6316374379a6e900921a648d","6316374379a6e900921a648e","6316374379a6e900921a648f","6316374379a6e900921a6490","6316374379a6e900921a6491","589a54613857222f001e4999","6316374379a6e900921a6492","6316374379a6e900921a6493","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","6316374379a6e900921a6494","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","6316374379a6e900921a6495","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","6316374379a6e900921a6496","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","6316374379a6e900921a6497","6316374379a6e900921a6498","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","6316374379a6e900921a6499","6316374379a6e900921a649a","6316374379a6e900921a649b","6316374379a6e900921a649c","63d9a00f7f835300035d85c1"],"createdAt":"2017-02-01T05:49:29.877Z","forked_from":"589179dff4624a0f00083722","project":"589176e943f74319009dbffa","__v":0,"releaseDate":"2017-02-01T05:49:29.877Z"}],"variableDefaults":[{"_id":"620c3ffd6c8a51002f718f21","name":"pricing plan 1","default":"Free","source":""},{"_id":"620c3ffd6c8a51002f718f20","name":"pricing plan 2","default":"Professional","source":""},{"_id":"620c3ffd6c8a51002f718f1f","name":"pricing plan 3","default":"Business","source":""},{"_id":"620c3ffd6c8a51002f718f1e","name":"pricing plan 4","default":"Digital Operations","source":""},{"_id":"62968ecfa47ebd00522a677a","name":"","default":"","source":""}],"webhookEnabled":false},"custom_domain":"support.pagerduty.com","childrenProjects":[],"description":"Get help configuring your account and using PagerDuty. Contact Support: https://www.pagerduty.com/contact-us/#contact-support","error404":"404","first_page":"landing","flags":{"allowApiExplorerJsonEditor":false,"allowDarkMode":false,"alwaysShowDocPublishStatus":false,"allow_hub2":false,"allowXFrame":false,"correctnewlines":false,"dashReact":true,"disablePasswordlessLogin":false,"directGoogleToStableVersion":false,"disableAnonForum":false,"enterprise":true,"graphql":false,"hub2":true,"migrationRun":false,"migrationSwaggerRun":true,"newEditor":true,"newEditorDash":true,"newMarkdownBetaProgram":true,"newSearch":true,"oauth":false,"oldMarkdown":false,"personalizedDocs":false,"rdmdCompatibilityMode":false,"reviewWorkflow":true,"singleProjectEnterprise":true,"speedyRender":false,"staging":true,"star":false,"swagger":false,"translation":true,"useReactApp":true,"useReactGLP":true,"myDevelopers":false,"superHub":false,"developerDashboard":false,"allowReusableOTPs":false,"dashHomeRefresh":false,"owlbotAi":false,"stripe":false,"allowImport":false,"hideGoogleAnalytics":false,"jwt":true,"autoSslGeneration":true,"newApiExplorer":true,"cookieAuthentication":false,"newMarkdown":false,"tutorials":true,"auth0Oauth":false,"newHeader":false,"referenceRedesign":false,"allowReferenceUpgrade":true,"metricsV2":true,"enableRealtimeExperiences":false,"forceDarkMode":false},"fullBaseUrl":"https://support.pagerduty.com/","glossaryTerms":[{"_id":"62cf41ad438b1600472d750c","term":"subdomain","definition":"Your PagerDuty subdomain acts as your account's unique identifier. You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf4849df11ad00595ab08e","term":"notification","definition":"A notification is sent to the user on-call when an incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a phone call, SMS, email or push notification from the PagerDuty mobile app."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."}],"graphqlSchema":"","hasOneChild":false,"healthCheck":{"provider":"statusPage","settings":{"page":"33yy6hwxnwr3","status":false,"url":""}},"intercom_secure_emailonly":false,"intercom":"","is_active":true,"internal":"","landing_bottom":[{"html":"","alignment":"left","type":"html"},{"type":"docs","alignment":"left","pageType":"Documentation"},{"html":"
\n
\n
\n

Contact Support

\n

\n [email protected]\n

\n

\n @pagerdutyhelp

\n
\n
\n
","alignment":"left","type":"html"},{"type":"html","alignment":"left","html":"
\n
\n
\n \n
\n
\n

Award Winning Support

\n

\n Our goal is to help you get the maximum value out of PagerDuty. We're proud to have won multiple Stevie&reg; Awards for Customer Service, and welcome your feedback on how we're doing.\n

\n
\n
\n
"}],"metrics":{"monthlyLimit":0,"thumbsEnabled":true,"planLimit":1000000,"realtime":{"dashEnabled":false,"hubEnabled":false}},"modules":{"landing":true,"suggested_edits":false,"discuss":false,"reference":false,"examples":true,"docs":true,"changelog":false,"logs":false,"custompages":false,"tutorials":false,"graphql":false},"name":"PagerDuty Knowledge Base","nav_names":{"discuss":"Community Discussions","docs":"Knowledge Base","reference":"API Docs","changelog":"Blog","tutorials":"","recipes":""},"oauth_url":"https://oauth.readme.io/p/pdsupport/oauth","onboardingCompleted":{"documentation":true,"appearance":true,"jwt":true,"api":true,"logs":false,"domain":true},"owner":"5bc90cbc685fb5001ead5f2d","plan":"enterprise","planOverride":"business","planTrial":"enterprise","readmeScore":{"components":{"newDesign":{"enabled":true,"points":25},"reference":{"enabled":false,"points":50},"tryItNow":{"enabled":true,"points":35},"syncingOAS":{"enabled":false,"points":10},"customLogin":{"enabled":true,"points":25},"metrics":{"enabled":false,"points":40},"recipes":{"enabled":false,"points":15},"pageVoting":{"enabled":true,"points":1},"suggestedEdits":{"enabled":false,"points":10},"support":{"enabled":false,"points":5},"htmlLanding":{"enabled":true,"points":5},"guides":{"enabled":true,"points":10},"changelog":{"enabled":false,"points":5},"glossary":{"enabled":true,"points":1},"variables":{"enabled":true,"points":1},"integrations":{"enabled":true,"points":2}},"percentScore":37.5,"totalScore":105},"reCaptchaSiteKey":"","siblings":[{"_id":"589176e943f74319009dbffa","description":"Get help configuring your account and using PagerDuty. Contact Support: https://www.pagerduty.com/contact-us/#contact-support","is_active":true,"owner":"5bc90cbc685fb5001ead5f2d","subdomain":"pd-support","modules":{"landing":true,"suggested_edits":false,"discuss":false,"reference":false,"examples":true,"docs":true,"changelog":false,"logs":false,"custompages":false,"tutorials":false,"graphql":false},"nav_names":{"discuss":"Community Discussions","docs":"Knowledge Base","reference":"API Docs","changelog":"Blog","tutorials":"","recipes":""},"internal":"","name":"PagerDuty Knowledge Base","stable":"589179dff4624a0f00083722","subpath":""}],"stable":{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0"},"subdomain":"pd-support","subpath":"","topnav":{"edited":true,"left":[{"type":"docs","text":"Knowledge Base","url":"/docs"},{"text":"Integrations","url":"https://www.pagerduty.com/integrations","type":"url"},{"type":"url","text":"API Docs","url":"https://developer.pagerduty.com?utm_source=web&utm_campaign=kb_top_nav&utm_medium=link"},{"type":"url","text":"Community","url":"https://community.pagerduty.com/forum/"},{"type":"url","text":"PagerDuty University","url":"https://university.pagerduty.com/"}],"right":[{"url":"https://www.pagerduty.com/contact-us/#contact-support","text":"Contact Support","type":"url"},{"url":"https://tickets.pagerduty.com/s/","text":"My Support Tickets","type":"url"}],"bottom":[]},"translate":{"languages":[{"name":"Japanese","code":"ja","_id":"646ce268725bb4001d030b15"}],"provider":"transifex","key_public":"d5f34e8fce8f4161a0c9ca7f15ac7e49","key_secret":"1/f59171472574b47e6a950853340fde160951bad6","org_name":"PagerDuty","project_name":"pagerduty-knowledge-base","show_widget":true},"url":"https://www.pagerduty.com","versions":[{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0"},{"_id":"6316374379a6e900921a656d","version":"2","version_clean":"2.0.0","codename":"","is_stable":false,"is_beta":false,"is_hidden":true,"is_deprecated":false,"categories":["6316374379a6e900921a6489","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","6316374379a6e900921a648a","6316374379a6e900921a648b","6316374379a6e900921a648c","6316374379a6e900921a648d","6316374379a6e900921a648e","6316374379a6e900921a648f","6316374379a6e900921a6490","6316374379a6e900921a6491","589a54613857222f001e4999","6316374379a6e900921a6492","6316374379a6e900921a6493","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","6316374379a6e900921a6494","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","6316374379a6e900921a6495","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","6316374379a6e900921a6496","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","6316374379a6e900921a6497","6316374379a6e900921a6498","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","6316374379a6e900921a6499","6316374379a6e900921a649a","6316374379a6e900921a649b","6316374379a6e900921a649c","63d9a00f7f835300035d85c1"],"createdAt":"2017-02-01T05:49:29.877Z","forked_from":"589179dff4624a0f00083722","project":"589176e943f74319009dbffa","__v":0,"releaseDate":"2017-02-01T05:49:29.877Z"}],"variableDefaults":[{"_id":"620c3ffd6c8a51002f718f21","name":"pricing plan 1","default":"Free","source":""},{"_id":"620c3ffd6c8a51002f718f20","name":"pricing plan 2","default":"Professional","source":""},{"_id":"620c3ffd6c8a51002f718f1f","name":"pricing plan 3","default":"Business","source":""},{"_id":"620c3ffd6c8a51002f718f1e","name":"pricing plan 4","default":"Digital Operations","source":""},{"_id":"62968ecfa47ebd00522a677a","name":"","default":"","source":""}],"webhookEnabled":false,"parent":{"_id":"6324af6da34395000f2d3c5a","appearance":{"rdmd":{"callouts":{"useIconFont":false},"theme":{"background":"","border":"","markdownEdge":"","markdownFont":"","markdownFontSize":"","markdownLineHeight":"","markdownRadius":"","markdownText":"","markdownTitle":"","markdownTitleFont":"","mdCodeBackground":"","mdCodeFont":"","mdCodeRadius":"","mdCodeTabs":"","mdCodeText":"","tableEdges":"","tableHead":"","tableHeadText":"","tableRow":"","tableStripe":"","tableText":"","text":"","title":""}},"main_body":{"type":"links"},"colors":{"highlight":"","main":"#06ac38","main_alt":"","header_text":"","body_highlight":"","custom_login_link_color":""},"typography":{"headline":"Open+Sans:400:sans-serif","body":"Open+Sans:400:sans-serif","typekit":false,"tk_key":"","tk_headline":"","tk_body":""},"header":{"style":"solid","img":[],"img_size":"auto","img_pos":"tl"},"body":{"style":"none"},"global_landing_page":{"html":"
\n
\n \n
\n

PagerDuty Knowledge Base

\n \n \n
\n\n
\n \n \n\n \n \n
\n
\n
\n
\n
\n {% for child in parentProject.childrenProjects %}\n
\n
\n {% for category in child.guides %}\n
\n

{{category.title}}

\n
    \n {% for page in category.pages limit:3 %}\n
  • {{page.title}}
  • \n {% endfor %}\n {% if category != null %}\n {% for page in category.pages limit:1 %}\n
  • View More...
  • \n {% endfor %}\n {% endif %}\n
\n
\n {% endfor %}\n
\n
\n {% endfor %}\n
\n
\n
\n
\n
\n\n\n \n \n \n \n\n
\n \n\n
\n \n
\n

© 2022 PagerDuty, Inc. All rights reserved.

\n
\n
\n\n\n\n","redirect":""},"referenceSimpleMode":true,"referenceLayout":"row","link_logo_to_url":false,"theme":"line","colorScheme":"light","overlay":"triangles","landing":true,"sticky":false,"hide_logo":false,"childrenAsPills":false,"subheaderStyle":"links","splitReferenceDocs":false,"showMetricsInReference":true,"logo":["https://files.readme.io/47f070e-small-PagerDuty-WhiteRGB.png","PagerDuty-WhiteRGB.png",390,80,"#ffffff","https://files.readme.io/f684f3e-PagerDuty-WhiteRGB.png"],"loginLogo":[],"logo_white":[],"logo_white_use":false,"logo_large":false,"favicon":["https://files.readme.io/273b231-small-pd_favicon_dark_green.png","pd_favicon_dark_green.png",32,32,"#000000","https://files.readme.io/1c56ab2-pd_favicon_dark_green.png"],"stylesheet":"","stylesheet_hub2":"[class^=Header-bottom] {\n overflow: visible !important;\n}","stylesheet_hub3":"","javascript":"","javascript_hub2":"$('input[placeholder=\"Search\"]').attr('placeholder', 'Search Knowledge Base');\n\n//Set the year in the Landing Page's footer\nvar date = new Date();\nvar year = date.getFullYear();\n$('#year').text(year);\n\n$(window).on('load', function() {\n //Fix for search bar reveal going crazy on scroll\n \n var sp = new StatusPage.page({ page : '33yy6hwxnwr3' });\n sp.summary({\n success : function(data) {\n $('.status-dot').addClass(data.status.indicator);\n }\n }); \n});\n\n/* $(document).on( 'click', '.searchbox', function() {\n \n \n if ($(this).hasClass('open')) {\n $('#hub-landing-top').removeClass('show-search');\n $(this).removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n } else {\n //$('#header-top').css('height','300px');\n $('#hub-landing-top').addClass('show-search');\n $(this).addClass('open');\n $('.hub-loading-indicator').css('margin-top','250px');\n }\n \n var subHeaderHeight = $('#hub-subheader').height();\n var hubHeaderHeight = $('#header-top').height() + subHeaderHeight;\n var windowHeight = $(window).height();\n $('#hub-sidebar-parent').css('min-height', windowHeight + \"px\");\n $('#hub-container').css('min-height', windowHeight + \"px\");\n //var newHeight = hubContainerHeight - hubLandingTopHeight;\n //$('#hub-container').css('height', newHeight + \"px\");\n}); */\n\n$(window).resize( function() {\n var windowWidth = $(window).width();\n if (windowWidth < 769) {\n $('#hub-landing-top').removeClass('show-search');\n $('.searchbox').removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n }\n});","html_promo":"","html_body":"","html_footer":"","html_head":"\n\n\n\n\n\n\n\n","html_footer_meta":"\n\n \n \n\n","html_hidelinks":false,"showVersion":true,"hideTableOfContents":false,"nextStepsLabel":"","promos":[]},"child":{"_id":"589176e943f74319009dbffa","appearance":{"stylesheet":"","landing":true,"link_logo_to_url":false,"logo":["https://files.readme.io/5ae3900-small-PagerDuty-WhiteRGB.png","PagerDuty-WhiteRGB.png",390,80,"#ffffff","https://files.readme.io/4490eae-PagerDuty-WhiteRGB.png"],"main_body":{"type":"links"},"promos":[{"extras":{"type":"html","buttonPrimary":"get-started","buttonSecondary":""},"title":"","text":"","_id":"589176e943f74319009dbffb"}],"showVersion":false,"header":{"img_size":"auto","style":"overlay","img":["https://files.readme.io/d1a30a2-low-poly.png","low-poly.png",1902,500,"#434444"],"img_pos":"tl"},"javascript_hub2":"// erics code\nvar customRenderFunction = function(document_type, item) {\n var out = '' + item.highlight['title'] + '';\n return out.concat('

meatball

');\n};\n\n/* Commented this out since it was interfering with $(window).on('load'),\n specifically addEventListenerToDetails() - AVO 3/15/23\n$('input[placeholder=\"Search\"]').swiftype({\n renderFunction: customRenderFunction,\n engineKey: 'vkA2nKGB3k3u6x4XGxpN'\n});\n*/\n//\n\n$('input[placeholder=\"Search\"]').attr('placeholder', 'Search Knowledge Base');\n\n//Set the year in the Landing Page's footer\nvar date = new Date();\nvar year = date.getFullYear();\n$('#year').text(year);\n\n$(window).on('load', function() {\n // related to CATS-1648\n addEventListenerToDetails();\n \n //Fix for search bar reveal going crazy on scroll\n \n var sp = new StatusPage.page({ page : '33yy6hwxnwr3' });\n sp.summary({\n success : function(data) {\n $('.status-dot').addClass(data.status.indicator);\n }\n }); \n});\n\n/* $(document).on( 'click', '.searchbox', function() {\n \n \n if ($(this).hasClass('open')) {\n $('#hub-landing-top').removeClass('show-search');\n $(this).removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n } else {\n //$('#header-top').css('height','300px');\n $('#hub-landing-top').addClass('show-search');\n $(this).addClass('open');\n $('.hub-loading-indicator').css('margin-top','250px');\n }\n \n var subHeaderHeight = $('#hub-subheader').height();\n var hubHeaderHeight = $('#header-top').height() + subHeaderHeight;\n var windowHeight = $(window).height();\n $('#hub-sidebar-parent').css('min-height', windowHeight + \"px\");\n $('#hub-container').css('min-height', windowHeight + \"px\");\n //var newHeight = hubContainerHeight - hubLandingTopHeight;\n //$('#hub-container').css('height', newHeight + \"px\");\n}); */\n\n$(window).resize( function() {\n var windowWidth = $(window).width();\n if (windowWidth < 769) {\n $('#hub-landing-top').removeClass('show-search');\n $('.searchbox').removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n }\n});\n\nfunction addEventListenerToDetails() {\n document.body.querySelectorAll('details').forEach((e) => {\n if (e.children[0].textContent == \"Expand\") {\n e.children[0].addEventListener(\"click\", function() {\n if (e.open) {\n e.querySelector(\"summary\").textContent = \"Expand\";\n } else {\n e.querySelector(\"summary\").textContent = \"Collapse\";\n }\n });\n }\n });\n}\n\nfunction toggleExpand() {\n var nodeList = document.body.querySelectorAll('details');\n var detailsArray = Array.from(nodeList);\n\n var opennessArray = [];\n detailsArray.forEach((e) => {\n opennessArray.push(e.open);\n })\n\n // if any
are closed, expand all\n if (opennessArray.includes(false)) {\n document.body.querySelectorAll('details').forEach((e) => {\n e.setAttribute('open',true);\n if (e.children[0].textContent == 'Expand') {\n toggleTitle(e, 'Collapse');\n }\n })\n // else collapse all\n } else {\n document.body.querySelectorAll('details').forEach((e) => {\n e.removeAttribute('open');\n if (e.children[0].textContent == 'Collapse') {\n toggleTitle(e, 'Expand'); \n }\n })\n }\n}\n\nfunction toggleTitle(label, text) {\n label.childNodes[1].innerText = text;\n}","stylesheet_hub2":"p, ol, ul {\n color: #414042;\n}\n\nrow p {\n color: #06ac38;\n}\n\na:hover, a:active {\n text-decoration: none !important;\n}\n\nh2.header-scroll {\n color: #555;\n}\n\ndetails {\n background: #eee;\n margin-bottom: 2rem;\n padding: .5rem 1rem;\n}\n\ndetails ol, details ul {\n margin-top: 10px !important; \n}\n\ndetails > summary {\n cursor: pointer;\n padding: .5rem 1rem;\n font-weight: bold;\n}\n \n.mat-shadow-ani-sml-1 {\n box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);\n transition: all 0.3s cubic-bezier(.25,.8,.25,1) !important;\n color: #06ac38;\n}\n.mat-shadow-ani-sml-1:hover {\n box-shadow: 0 7px 24px rgba(0,0,0,0.25), 0 5px 5px rgba(0,0,0,0.24);\n}\[email protected] only screen and (max-width: 767px) {\n .mat-shadow-ani-sml-1 {\n box-shadow: none;\n }\n}\n\n\n#header-top, .rm-Header, rm-Header_overlay {\n background: linear-gradient(45deg, #06ac38 0%, #2b9594 70%, #4981a7 100%) !important;\n /*background: url(\"/img/bgs/triangles.png\"), linear-gradient(45deg, #25c151 0%, #2b9594 70%, #4981a7 100%) !important;*/\n /*background: url(\"https://files.readme.io/c8079d5-header-bg.png\"), linear-gradient(45deg, #3caf55 0%, #289392 70%, #0c5c93 100%) !important;*/\n}\n\n.rm-Header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.Header-bottom2eLKOFXMEmh5 {\n height: 38px;\n background-color: #f6f7f8;\n padding: 0 30px;\n font-size: 15px;\n position: relative;\n border-bottom: 1px solid #dadee2;\n}\n\n.rm-Header-bottom-link {\n --Header-button-color: #4c555a; \n}\n\n.rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n\n.rm-Header-top-link:hover {\n border: none;\n color: #fff !important;\n}\n\n[class^='Header-search'] {\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n\n#hub-landing-top {\n margin:auto; \n padding:10px 0 20px 0;\n}\n\n.container {\n padding:60px 0;\n}\n\n.kb-header {\n display: none;\n color: #fff;\n margin-bottom: 20px; \n}\n.hub-is-home .kb-header {\n display:block;\n}\n.show-search {\n display: block !important;\n}\n#hub-landing-top h2 {\n margin-bottom: 20px;\n}\n#header-nav-left li a:hover, #header-nav-right li a:hover {\n background:none !important;\n border:none !important;\n box-shadow: none !important\n}\n\n/* Parent article's text color, when a child article is selected: CATS-1400 */\nhtml:not(.useReactApp) nav#hub-sidebar ul>li.subnav-expanded>a:not(.active) {\n color: #ffffff \n}\n\n#header-logo {\n width: 180px !important;\n margin-top: 5px !important;\n}\n#header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n}\n\n#header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 100%;\n border-radius: 3px;\n font-size: 1.75rem;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.pillar {\n padding:0 30px 20px 30px;\n}\n.pillar.contact {\n padding:0 50px 20px 50px;\n border-left:1px solid #CCC;\n}\n/*.hub-is-home #hub-search {\n display:none !important;\n}\n#hub-search .searchbox {\n width: 40px;\n text-align: center;\n}\n.search-box {\n display: none;\n}\n\n#hub-search .fa.fa-search {\n left: 13px;\n}*/\n\n#hub-search .searchbox {\n width: 200px;\n}\n\n\n/*Landing Page - Home */\n.intro-pillars .fa {\n font-size:3em;\n margin-top:15px;\n}\na.box {\n display:block;\n border:1px solid #DDD;\n padding:0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n}\n.fa {\n color:#454545;\n}\[email protected] only screen and (max-width: 767px) {\n a.box {\n border:none;\n padding:15px;\n box-shadow:none !important;\n }\n}\n.no-padding {\n padding:0 !important;\n}\n\n/* hiding the Contact Support bar, 11/15/22 -AVO */\n.contact-bar {\n display:none;\n}\n\n.contact-bar .row {\n display: flex;\n align-items: center;\n justify-content: space-between;\n}\n\[email protected] only screen and (max-width: 767px) {\n .contact-bar .row {\n display: block;\n text-align: center;\n }\n}\n\n.contact-bar a {\n color: #06ac38;\n}\n\n.contact-bar a:hover {\n color: #25b74e !important;\n}\n\n.contact-bar h3 {\n margin:0 !important;\n color: #f4f4f4 !important;\n font-family: helvetica neue;\n}\n\n.contact-bar p {\n width: auto;\n margin:0 !important;\n}\n\n.contact-bar {\n width:100%;\n background: #343434;\n padding:20px;\n}\n.contact-bar .fa {\n color:#f4f4f4;\n}\n.contact-details {\n margin-top:15px;\n}\n.contact-details p {\n text-align: center;\n font-family: helvetica neue;\n}\n.contact-bottom-box {\n text-align:center;\n padding-top:0px;\n}\n.contact-bottom-copy {\n padding:20px;\n padding-top:0;\n font-family: helvetica neue;\n}\n\n.centered {\n justify-content: center; \n}\n\n#stevie-award {\n display: flex;\n justify-content: center;\n}\n\n#stevie-image {\n padding-top:2em;\n}\n\n#hub-landing-page .pd-custom-columns .row .col-sm-6 h3 {\n text-align: left;\n padding-bottom: 5px;\n border-bottom: 1px solid #ddd;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul {\n padding: 15px 0px\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a {\n text-align: left;\n font-family: helvetica neue;\n padding: 5px 0;\n display: block;\n color: #888;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a:hover {\n color: #666;\n}\n#hub-landing-page .pd-custom-columns {\n padding-bottom: 40px;\n}\n#hub-landing-page .pd-custom-columns .col-sm-6 {\n padding-left:30px;\n padding-right: 30px;\n}\nnav#hub-sidebar ul a, \nsection#hub-content #content-container section.content-toc a {\n color: #417595;\n}\n\[email protected] only screen and (max-width:767px) {\n .pillar.contact {\n padding:0 30px 20px 30px;\n border-left:1px solid #CCC;\n }\n}\n\n\n/* Community Footer */\n.pd-footer {\n padding:50px 0;\n background-color: #343434;\n /*\n background-image: url('//files.readme.io/838a80d-low-poly.png');\n background-size: cover;\n background-position: top center;\n */\n width:100%;\n min-height:300px;\n color: #F9F9F9;\n overflow: auto;\n}\n.pd-footer-inner {\n max-width: 1127px;\n margin: auto;\n display: flex;\n justify-content: center;\n}\n.pd-footer ul {\n list-style:none;\n margin: 0;\n}\n\n.pd-footer li {\n font-size: 13px;\n font-family: helvetica neue;\n letter-spacing: 1px;\n font-weight: 200;\n}\n.pd-footer li a {\n color: #F9F9F9;\n cursor: pointer !important;\n padding: 2px 0;\n display: inline-block;\n\n}\n.pd-footer a:hover {\n color: #25c151;\n}\n\n.pd-footer .col {\n width: 18%;\n padding:0 1%;\n float: left;\n margin-bottom:15px;\n}\n\n#copyright.col {\n float: none; \n margin: 20px auto 0px auto;\n}\n\n#copyright.col p {\n color: #F9F9F9;\n font-size: 0.8em;\n width: max-content;\n}\n\n.pd-footer .col h3.footer-header { \n font-weight: 400;\n font-family: helvetica neue;\n border-bottom: 2px solid #FFF;\n padding-bottom:10px;\n margin-bottom:20px;\n}\n.pd-footer ul {\n padding: 0; \n}\n\n.footer-logo-wrapper {\n padding: 20px 20px 0 20px;\n text-align: center;\n}\n.footer-logo-wrapper img {\n width: 60%;\n max-width:250px;\n margin-left: 10px;\n}\n\n.status-dot {\n border-radius:99px;\n display:inline-block;\n width:8px;\n height:8px;\n margin-right:5px;\n}\n.status-dot.critical {\n background-color:#e74c3c;\n}\n.status-dot.major {\n background-color:#e67e22;\n}\n.status-dot.minor {\n background-color:#f1c40f;\n}\n.status-dot.none {\n background-color:#25c151;\n}\n\[email protected] only screen and (max-width: 60.043em) {\n .footer-logo-wrapper, .footer-logo-holder {\n display: none;\n }\n .pd-footer .col {\n width: 48%;\n padding:0 1%;\n }\n}\n\[email protected] only screen and (max-width: 40.043em) {\n .pd-footer .col {\n width: 90%;\n clear: both;\n padding:0 5%;\n }\n}\n\n/*Swiftype Autocomplete Box */\n.autocomplete {\n width: 100%;\n background-color: #fff;\n padding: 20px;\n border: 1px solid #eee;\n border-radius: 5px;\n box-shadow: 0 1px 10px rgba(0, 0, 0, 0.1); \n}\ninput#search-input:focus { \n outline-color: #25c151 !important;\n}\n.autocomplete .grid-result-column {\n display: inline-block;\n float: left;\n width: 31%;\n margin:10px 1% 30px 1%;\n height: 200px; \n}\n/*.autocomplete .grid-result-column:nth-of-type(3) {\n margin-right: 0; \n}*/\n.autocomplete .grid-result-column h3 {\n font-size: 13px;\n text-transform: uppercase;\n font-weight: bold;\n color: #646464;\n letter-spacing: 0.04rem;\n border-bottom: 1px solid #E9EDF2;\n padding-bottom: 10px;\n margin-bottom: 10px; \n}\n.autocomplete .result {\n display: block;\n padding: 5px 0;\n position: relative;\n font-size: 14px;\n color: #536170;\n font-weight: 400;\n overflow: hidden; \n height: 33px;\n line-height:33px\n}\n.autocomplete .result.active {\n color: #31bf57; \n}\n.autocomplete .result:first-child {\n padding-top: 0; \n}\n.autocomplete .result:last-child {\n border-bottom: 0; \n}\n.autocomplete .result:hover .result-title {\n color: #31bf57; \n}\n.autocomplete .result em {\n font-style: normal;\n font-weight: bold; \n}\[email protected] only screen and (max-width: 40.043em) {\n .autocomplete .grid-result-column {\n width:98%;\n height:auto;\n }\n}\n\n.hub-loading-indicator {\n margin: 0;\n}\n\n/* Article Style */\n\n.heading-1 {\n padding-bottom: 0.2em;\n color: #2e2d2e;\n border-bottom: 1px solid #EBEBEB;\n}\n \n.heading {\n margin-bottom: 0.4em !important;\n margin-top: 1.4em !important;\n}\n\n.callout-icon {\n margin: 0 !important;\n}\n\n.rm-Article a {\n color: #06ac38;\n}\n\n.callout h3 p {\n font-size: var(--markdown-title-size, 0.8em) !important;\n margin-left: 30px !important;\n padding-top: 1px !important;\n}\n\n.callout p {\n font-size: var(--markdown-font-size,14px) !important;\n margin-bottom: 15px !important;\n}\n\n.callout ul li, .callout ol li, blockquote p, blockquote li, blockquote li a {\n font-size: var(--markdown-font-size,14px) !important;\n}\n\n.excerpt p {\n font-size: var(--markdown-font-size,14px) !important;\n}\n\n.expandCollapseAll {\n color: #06ac38; \n cursor: pointer;\n padding: 10px;\n border: none;\n background-color: #EEEEEE;\n transition: 0.3s;\n}\n\n.expandCollapseAll:active {\n background-color: #FAFAFA;\n}\n\n/*
accordions */\ndiv.markdown-body details {\n margin-bottom:0px !important;\n}\n \ndetails{\n margin-bottom: 0px !important;\n margin-top: 0px !important\n background-color: transparent;\n border-bottom: 1px solid #EBEBEB;\n padding-bottom: 1em;\n padding-top: 1em;\n box-sizing: inherit;\n margin-bottom: 1em;\n color: #414042;\n padding: .5em 2em .5em 2em;\n display: block;\n transition: .5s;\n border-bottom: 1px solid var(--markdown-edge,#dfe2e5);\n margin-bottom: 0px !important;\n margin-top: 0px !important;\n padding-top: 1em;\n padding-bottom: 1em;\n}\n \ndetails[open] {\n background: #fafafa;\n}\n\ndetails[open] p:first-of-type {\n margin-top: 1em !important; \n}\n\ndetails hr {\n border-bottom:none !important\n}\n \nsummary {\n -webkit-font-smoothing: antialiased;\n text-rendering: optimizeLegibility;\n text-size-adjust: 100%;\n font-weight:unset !important;\n box-sizing: inherit;\n font-style: normal;\n color: #06ac38;\n margin: -.5em -.5em -.5em -2em;\n padding: .5em;\n font-weight: inherit;\n}\n\n/* Table of Contents */\n.toc-children a {\n color: #6c6f73 !important;\n}\n\n.toc-children a:hover {\n color: #23527c !important;\n}","hideTableOfContents":false,"hide_logo":true,"nextStepsLabel":"Learn more","theme":"solid","body":{"style":"none"},"javascript":"","logo_white":[],"notheme":false,"sticky":false,"html_body":"","html_footer_meta":"\n\n \n \n\n","html_head":"\n\n\n\n\n\n","html_promo":"

PagerDuty Knowledge Base

\n\n
\n \n
","logo_white_use":false,"overlay":"triangles","typography":{"tk_headline":"","tk_key":"","typekit":false,"body":"Open+Sans:400:sans-serif","headline":"Open+Sans:400:sans-serif","tk_body":""},"categoriesAsDropdown":false,"colors":{"highlight":"","main":"#343434","main_alt":"#0c73b8","body_highlight":"#06ac38","header_text":"","custom_login_link_color":""},"favicon":["https://files.readme.io/f344281-small-pd_favicon_dark_green.png","pd_favicon_dark_green.png",32,32,"#000000","https://files.readme.io/92649bf-pd_favicon_dark_green.png"],"html_footer":"
\n \n
\n

© PagerDuty, Inc. All rights reserved.

\n
\n \n
\n\n\n\n","html_hidelinks":false,"referenceLayout":"row","childrenAsPills":false,"global_landing_page":{"html":"","redirect":""},"splitReferenceDocs":false,"rdmd":{"callouts":{"useIconFont":false},"theme":{"background":"","border":"","markdownEdge":"","markdownFont":"","markdownFontSize":"","markdownLineHeight":"","markdownRadius":"","markdownText":"","markdownTitle":"","markdownTitleFont":"","mdCodeBackground":"","mdCodeFont":"","mdCodeRadius":"","mdCodeTabs":"","mdCodeText":"","tableEdges":"","tableHead":"","tableHeadText":"","tableRow":"","tableStripe":"","tableText":"","text":"","title":""}},"subheaderStyle":"dropdown","showMetricsInReference":true,"referenceSimpleMode":true,"stylesheet_hub3":"/* Redesign Updates 3/22/2022 (ERDMAN) */\n @media only screen and (min-width: 769px) {\n .useReactApp .rm-Header {\n --Header-background: transparent !important;\n }\n}\n .useReactApp .rm-Header.rm-Header_overlay.rm-Header_overlay-triangles {\n background: linear-gradient(45deg,#06ac38 0,#2b9594 70%,#4981a7 100%);\n}\n .useReactApp .hub-is-home .kb-header {\n display: block;\n font-size: 30px;\n color: #fff;\n}\n .useReactApp .hub-is-home #search-form input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 90%;\n border-radius: 3px;\n font-size: 1.1rem;\n font-family: helvetica neue;\n margin: 0 auto;\n margin-bottom:30px;\n}\n @media only screen and (min-width: 48em){\n .useReactApp .hub-is-home .col-sm-4 {\n -ms-flex-preferred-size: 31.33333333%;\n flex-basis: 31.33333333%;\n max-width: 31.33333333%;\n }\n}\n .useReactApp .hub-is-home .row {\n box-sizing: border-box;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-flex: 0;\n -ms-flex: 0 1 auto;\n flex: 0 1 auto;\n -webkit-box-orient: horizontal;\n -webkit-box-direction: normal;\n -ms-flex-direction: row;\n flex-direction: row;\n -ms-flex-wrap: wrap;\n flex-wrap: wrap;\n margin-right: -0.5rem;\n margin-left: -0.5rem;\n}\n .useReactApp .hub-is-home a.box {\n padding: 12px!important;\n margin: 10px!important;\n min-height: 235px;\n}\n .useReactApp .contact-bar {\n width: 100%;\n background: #343434;\n padding: 20px;\n}\n @media only screen and (max-width: 769px){\n .useReactApp .hub-is-home a.box {\n padding: 12px!important;\n margin: 10px!important;\n min-height: 1px !important;\n max-width: 100% !important;\n width: 100% !important;\n }\n .useReactApp .hub-is-home .row{\n -ms-flex-direction: column;\n flex-direction: column;\n }\n}\n @media only screen and (min-width: 64em){\n .useReactApp .col-md-3 {\n -ms-flex-preferred-size: 25%;\n flex-basis: 25%;\n max-width: 25%;\n }\n}\n @media only screen and (min-width: 48em){\n .useReactApp .col-sm-9 {\n -ms-flex-preferred-size: 75%;\n flex-basis: 75%;\n max-width: 75%;\n }\n .useReactApp .contact-bar p {\n color: #f4f4f4;\n }\n}","loginLogo":[],"logo_large":false,"colorScheme":"light"},"custom_domain":"","childrenProjects":[],"description":"Get help configuring your account and using PagerDuty. Contact Support: https://www.pagerduty.com/contact-us/#contact-support","error404":"404","first_page":"landing","flags":{"speedyRender":false,"stripe":false,"allowImport":false,"allowXFrame":false,"swagger":false,"hideGoogleAnalytics":false,"hub2":true,"migrationSwaggerRun":true,"correctnewlines":false,"jwt":true,"migrationRun":false,"oauth":false,"allow_hub2":false,"autoSslGeneration":true,"newApiExplorer":true,"alwaysShowDocPublishStatus":false,"cookieAuthentication":false,"directGoogleToStableVersion":false,"disableAnonForum":false,"enterprise":true,"newEditor":true,"newMarkdown":false,"translation":true,"newMarkdownBetaProgram":false,"oldMarkdown":false,"newSearch":true,"rdmdCompatibilityMode":false,"tutorials":true,"staging":false,"allowApiExplorerJsonEditor":false,"useReactApp":true,"auth0Oauth":false,"newHeader":false,"referenceRedesign":false,"graphql":false,"singleProjectEnterprise":false,"dashReact":false,"allowReferenceUpgrade":true,"metricsV2":true,"newEditorDash":true,"enableRealtimeExperiences":false,"reviewWorkflow":true,"star":false,"allowDarkMode":false,"forceDarkMode":false,"useReactGLP":false,"disablePasswordlessLogin":false,"personalizedDocs":false,"myDevelopers":false,"superHub":false,"developerDashboard":false,"allowReusableOTPs":false,"dashHomeRefresh":false,"owlbotAi":false},"fullBaseUrl":"https://pd-support.readme.io/","glossaryTerms":[{"_id":"62cf41ad438b1600472d750c","term":"subdomain","definition":"Your PagerDuty subdomain acts as your account's unique identifier. You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf4849df11ad00595ab08e","term":"notification","definition":"A notification is sent to the user on-call when an incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a phone call, SMS, email or push notification from the PagerDuty mobile app."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."}],"graphqlSchema":"","hasOneChild":false,"healthCheck":{"provider":"statusPage","settings":{"page":"33yy6hwxnwr3","status":false,"url":""}},"intercom_secure_emailonly":false,"intercom":"","is_active":true,"internal":"","landing_bottom":[{"html":"","alignment":"left","type":"html"},{"type":"docs","alignment":"left","pageType":"Documentation"},{"html":"
\n
\n
\n

Contact Support

\n

\n [email protected]\n

\n

\n @pagerdutyhelp

\n
\n
\n
","alignment":"left","type":"html"},{"type":"html","alignment":"left","html":"
\n
\n
\n \n
\n
\n

Award Winning Support

\n

\n Our goal is to help you get the maximum value out of PagerDuty. We're proud to have won multiple Stevie&reg; Awards for Customer Service, and welcome your feedback on how we're doing.\n

\n
\n
\n
"}],"metrics":{"monthlyLimit":0,"thumbsEnabled":true,"planLimit":1000000,"realtime":{"dashEnabled":false,"hubEnabled":false}},"modules":{"landing":true,"suggested_edits":false,"discuss":false,"reference":false,"examples":true,"docs":true,"changelog":false,"logs":false,"custompages":false,"tutorials":false,"graphql":false},"name":"PagerDuty Knowledge Base","nav_names":{"discuss":"Community Discussions","docs":"Knowledge Base","reference":"API Docs","changelog":"Blog","tutorials":"","recipes":""},"oauth_url":"https://oauth.readme.io/p/pdsupport/oauth","onboardingCompleted":{"documentation":true,"appearance":true,"jwt":true,"api":true,"logs":false,"domain":true},"owner":"5bc90cbc685fb5001ead5f2d","plan":"enterprise","planOverride":"enterprise","planTrial":"enterprise","readmeScore":{"components":{"newDesign":{"enabled":true,"points":25},"reference":{"enabled":false,"points":50},"tryItNow":{"enabled":true,"points":35},"syncingOAS":{"enabled":false,"points":10},"customLogin":{"enabled":true,"points":25},"metrics":{"enabled":false,"points":40},"recipes":{"enabled":false,"points":15},"pageVoting":{"enabled":true,"points":1},"suggestedEdits":{"enabled":false,"points":10},"support":{"enabled":false,"points":5},"htmlLanding":{"enabled":true,"points":5},"guides":{"enabled":true,"points":10},"changelog":{"enabled":false,"points":5},"glossary":{"enabled":true,"points":1},"variables":{"enabled":true,"points":1},"integrations":{"enabled":true,"points":2}},"percentScore":37.5,"totalScore":105},"reCaptchaSiteKey":"","stable":{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0"},"subdomain":"pd-support","subpath":"","topnav":{"edited":true,"left":[{"type":"docs","text":"Knowledge Base","url":"/docs"},{"text":"Integrations","url":"https://www.pagerduty.com/integrations","type":"url"},{"type":"url","text":"API Docs","url":"https://developer.pagerduty.com?utm_source=web&utm_campaign=kb_top_nav&utm_medium=link"},{"type":"url","text":"Community","url":"https://community.pagerduty.com/forum/"},{"type":"url","text":"PagerDuty University","url":"https://university.pagerduty.com/"}],"right":[{"url":"https://www.pagerduty.com/contact-us/#contact-support","text":"Contact Support","type":"url"},{"url":"https://tickets.pagerduty.com/s/","text":"My Support Tickets","type":"url"}],"bottom":[]},"translate":{"languages":[{"name":"Japanese","code":"ja","_id":"646ce268725bb4001d030b15"}],"provider":"transifex","key_public":"d5f34e8fce8f4161a0c9ca7f15ac7e49","key_secret":"1/f59171472574b47e6a950853340fde160951bad6","org_name":"PagerDuty","project_name":"pagerduty-knowledge-base","show_widget":true},"url":"https://www.pagerduty.com","versions":[{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0"},{"_id":"6316374379a6e900921a656d","version":"2","version_clean":"2.0.0","codename":"","is_stable":false,"is_beta":false,"is_hidden":true,"is_deprecated":false,"categories":["6316374379a6e900921a6489","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","6316374379a6e900921a648a","6316374379a6e900921a648b","6316374379a6e900921a648c","6316374379a6e900921a648d","6316374379a6e900921a648e","6316374379a6e900921a648f","6316374379a6e900921a6490","6316374379a6e900921a6491","589a54613857222f001e4999","6316374379a6e900921a6492","6316374379a6e900921a6493","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","6316374379a6e900921a6494","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","6316374379a6e900921a6495","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","6316374379a6e900921a6496","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","6316374379a6e900921a6497","6316374379a6e900921a6498","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","6316374379a6e900921a6499","6316374379a6e900921a649a","6316374379a6e900921a649b","6316374379a6e900921a649c","63d9a00f7f835300035d85c1"],"createdAt":"2017-02-01T05:49:29.877Z","forked_from":"589179dff4624a0f00083722","project":"589176e943f74319009dbffa","__v":0,"releaseDate":"2017-02-01T05:49:29.877Z"}],"variableDefaults":[{"_id":"620c3ffd6c8a51002f718f21","name":"pricing plan 1","default":"Free","source":""},{"_id":"620c3ffd6c8a51002f718f20","name":"pricing plan 2","default":"Professional","source":""},{"_id":"620c3ffd6c8a51002f718f1f","name":"pricing plan 3","default":"Business","source":""},{"_id":"620c3ffd6c8a51002f718f1e","name":"pricing plan 4","default":"Digital Operations","source":""},{"_id":"62968ecfa47ebd00522a677a","name":"","default":"","source":""}],"webhookEnabled":false},"custom_domain":"support.pagerduty.com","childrenProjects":[{"_id":"589176e943f74319009dbffa","childrenProjects":[],"description":"Get help configuring your account and using PagerDuty. Contact Support: https://www.pagerduty.com/contact-us/#contact-support","hasOneChild":false,"is_active":true,"internal":"","modules":{"landing":true,"suggested_edits":false,"discuss":false,"reference":false,"examples":true,"docs":true,"changelog":false,"logs":false,"custompages":false,"tutorials":false,"graphql":false},"name":"PagerDuty Knowledge Base","nav_names":{"discuss":"Community Discussions","docs":"Knowledge Base","reference":"API Docs","changelog":"Blog","tutorials":"","recipes":""},"owner":"5bc90cbc685fb5001ead5f2d","readmeScore":0,"stable":"589179dff4624a0f00083722","subdomain":"pd-support","subpath":"","webhookEnabled":false}],"description":"","error404":"","first_page":"landing","flags":{"allowApiExplorerJsonEditor":false,"allowDarkMode":false,"alwaysShowDocPublishStatus":false,"allow_hub2":false,"allowXFrame":false,"correctnewlines":false,"dashReact":true,"disablePasswordlessLogin":false,"directGoogleToStableVersion":false,"disableAnonForum":false,"enterprise":true,"graphql":false,"hub2":true,"migrationRun":false,"migrationSwaggerRun":false,"newEditor":true,"newEditorDash":true,"newMarkdownBetaProgram":true,"newSearch":true,"oauth":false,"oldMarkdown":false,"personalizedDocs":false,"rdmdCompatibilityMode":false,"reviewWorkflow":true,"singleProjectEnterprise":true,"speedyRender":false,"staging":true,"star":false,"swagger":false,"translation":true,"useReactApp":true,"useReactGLP":true,"myDevelopers":false,"superHub":false,"developerDashboard":false,"allowReusableOTPs":false,"dashHomeRefresh":false,"owlbotAi":false},"fullBaseUrl":"https://support.pagerduty.com/","glossaryTerms":[],"graphqlSchema":"","hasOneChild":false,"healthCheck":{"provider":"","settings":{}},"intercom_secure_emailonly":false,"intercom":"","is_active":true,"internal":"","landing_bottom":[],"metrics":{"realtime":{"dashEnabled":false,"hubEnabled":false},"monthlyLimit":0,"planLimit":20000000,"thumbsEnabled":true},"modules":{"landing":true,"docs":true,"examples":true,"reference":true,"graphql":false,"changelog":true,"discuss":true,"suggested_edits":true,"logs":false,"custompages":false,"tutorials":false},"name":"PagerDuty","nav_names":{"docs":"","reference":"","changelog":"","discuss":"","tutorials":"","recipes":""},"oauth_url":"","onboardingCompleted":{"documentation":false,"appearance":false,"jwt":false,"api":false,"logs":false,"domain":false},"owner":"5bc90cbc685fb5001ead5f2d","plan":"enterprise","planOverride":"enterprise","planTrial":"enterprise","readmeScore":{},"reCaptchaSiteKey":"","stable":{"_id":"6324af6da34395000f2d3c59","version":"1.0.0","version_clean":"1.0.0","codename":"","is_stable":false,"is_beta":false,"is_hidden":false,"is_deprecated":false,"categories":[],"releaseDate":"2022-09-16T17:16:29.745Z","createdAt":"2022-09-16T17:16:29.745Z","project":"6324af6da34395000f2d3c5a","__v":0},"subdomain":"pagerduty-enterprise-transifex","subpath":"","topnav":{"left":[{"type":"url","text":"Knowledge Base","url":"https://support.pagerduty.com/docs"},{"type":"url","text":"Integrations","url":"https://www.pagerduty.com/integrations"},{"type":"url","text":"API Docs","url":"https://developer.pagerduty.com/"},{"type":"url","text":"Community Discussions","url":"https://community.pagerduty.com/forum/"}],"right":[{"type":"url","text":"Contact Support","url":"https://www.pagerduty.com/contact-us/#contact-support"},{"type":"url","text":"My Support Tickets","url":"https://tickets.pagerduty.com/s/"}],"bottom":[],"edited":true},"translate":{"provider":"transifex","show_widget":true,"key_public":"d5f34e8fce8f4161a0c9ca7f15ac7e49","key_secret":"1/f59171472574b47e6a950853340fde160951bad6","org_name":"PagerDuty","project_name":"pagerduty-knowledge-base","languages":[{"name":"English","code":"en_US","_id":"647100785b21e200492ae31d"},{"name":"Japanese","code":"ja","_id":"647100785b21e200492ae31c"}],"crawl":false},"url":"","versions":[{"_id":"6324af6da34395000f2d3c59","version":"1.0.0","version_clean":"1.0.0","codename":"","is_stable":false,"is_beta":false,"is_hidden":false,"is_deprecated":false,"categories":[],"releaseDate":"2022-09-16T17:16:29.745Z","createdAt":"2022-09-16T17:16:29.745Z","project":"6324af6da34395000f2d3c5a","__v":0}],"variableDefaults":[],"webhookEnabled":false},"isHubEditable":true},"version":{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0"}},"reqUrl":"/docs/email-integration-guide","version":{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0"},"lang":"en","langFull":"Default","isDetachedProductionSite":true,"rdmdOpts":{"normalize":true,"correctnewlines":false,"compatibilityMode":false}}">