Event Intelligence

PagerDuty Event Intelligence, built with automatic adaptive learning and team-centric workflows in mind, makes it easy for teams to cut through the noise so you can focus on what matters. Using Event Intelligence, teams can automate common manual workflows, significantly reduce operational noise, and access rich context during incident triage to speed up response.

Event Intelligence is included in our Enterprise plan. For other plans, it is a new subscription available on top of your existing PagerDuty account. Please contact our Sales Team if you would like to upgrade to a plan with this feature suite.

The Event Intelligence package consists of a suite of tools -- time-based alert grouping and intelligent alert grouping, similar incidents, threshold alerts, notes, and scheduled rules.

Alert Grouping

Time-Based Alert Grouping

Time-Based Alert Grouping will automatically add incoming alerts into open incidents on a service to help keep you focused on the problem at hand. Note: time-based alert grouping is also included in our Standard plan.
Our time-based alert grouping article provides a more granular look at this feature.

Intelligent Alert Grouping

Intelligent Alert Grouping allows your responders to stay focused during a storm of alerts. When enabled on a service, Intelligent Alert Grouping uses a machine-learning based algorithm to automatically group related incoming alerts into a single open incident.

No rules or additional configuration is needed in order for this algorithm to start grouping alerts - it begins grouping automatically once enabled. Over time, the Intelligent Alert Grouping algorithm will readjust to the unique history of alerts on your service. It's a tool that gets smarter the more you use it.

Intelligent Alert Grouping weighs various factors to determine when to group alerts. This includes recurring patterns in how responders have acknowledged, resolved, and grouped incidents in the past, as well as alerts previously grouped via the Time-Based Alert Grouping feature.

To learn more about this feature, check out our Knowledge Base article on Intelligent Alert Grouping.

Similar Incidents

Getting notified of an issue can be stressful – especially if the incident appears unfamiliar or new. For responders, seeing previous similar incidents adds helpful context for an accurate triage that leads to shorter resolution time. You can see whether you or someone on your team was involved in a similar incident, when these types of incidents happen, and dive into any of these incidents to discover what remediation steps were taken in the past.

More information on our Similar Incidents feature is provided in the Knowledge Base article on the feature.

Threshold Alerts

With Threshold Alerts, it is possible to receive PagerDuty notifications only when your customized alert conditions breach specified limits. In this way, responders effectively reduce alert noise without missing critical issues.

More information about Threshold Alerts may be found in our Global Event Routing Knowledge Base article.

Adding Notes

Notes can be used to help responders resolve incidents quicker by including information or links related to the system that the event comes from.

Notes are added automatically using Event Rules in Global Event Routing.

Scheduled Rules

You can gain a greater degree of control over your event rules by detailing specific times in the future in which they will be active. This is particularly help during rules testing and planned maintenance.

More information about Schedules Rules may be gleaned from our Global Event Routing Knowledge Base article.

Event Intelligence