The Learning Center provides a high-level overview of the nature of incidents and incident response across your organization. When you log into Jeli, via the Slackbot or other sources, you can start taking advantage of Opportunities. By focusing on participation and on-call patterns, the Learning Center helps surface opportunities' impact on people, systems and technology.

Filter Data

All of the visualizations in the Learning Center can be filtered by Time Frame and Opportunity Tags.

Time Frame: Select a time frame from the right-hand dropdown to expand or limit opportunities included in the Learning Center visualizations. This will allow you to switch between viewing current and long-term trends in opportunity data.

Opportunity Tags: Specify tags to filter the opportunity data, based on tags added to the opportunity during the investigation. These tags are additive, so the more tags you add to your filters, the larger the data set will be.

Data Visualization in the Learning Center

Distribution of Opportunities

This visualization displays the impact of opportunities on the people in your organization, and the dates and times that opportunities occur most frequently.

Click on any square in the heat map to see a list of the opportunities that occurred on that date and time within the selected time frame.

Change Working Hours

The opportunity distribution chart is based off of the timezone dropdown in the top right menu bar. Change your timezone to view the distribution of opportunities in other timezones.

Opportunity Participants

This visualization displays who is most frequently involved in opportunities, and when they’re participating relative to their working hours.

1. Click on an individual’s name to see more information about them.
2. Hover over their participation bar to see a breakdown of opportunities that occurred during and outside of working hours.
3. Click on the total opportunity count to see a list of the opportunities each individual responded to within the selected time frame.

Participant Tenure Distribution

Use this visualization to observe how participation levels fluctuate across various tenure levels within your organization. It can also be used to determine how frequently participants engage when they are not on call during the specified time period.

Opportunity Tag Distribution

This visualization displays which opportunity tags by type (e.g., Technologies, Services, etc.) are most frequently associated with opportunities.

1. Toggle between tag types using the dropdown in the chart title.
2. Click on the total opportunity count to see a list of the opportunities associated with each item within the selected time frame.

Opportunities with Participants not On Call

Use this visualization to see which opportunities had the highest levels of participation from people who were not on call.

1. Click the opportunity name to view the opportunity detail page.
2. Click the participant total to see a list of the participants who were not on call.
3. Click the participant list at the bottom to see more information about the participant.

Participant Activity While not On Call

Use this visualization to see which participants were most often involved in opportunities they were not on call for.

1. Click on an individual’s name to see more information about them.
2. Click on the total opportunity count to see a list of the opportunities each individual responded to within the selected time frame.