PagerDuty Mobile App

The PagerDuty mobile app allows users to respond to incidents, view account objects and manage settings on the go, wherever you are.

Download the Mobile App

The PagerDuty mobile app is available on the Apple Store and Google Play. You can download the app by searching for PagerDuty in either app store, or you may tap one of the buttons below from your mobile device:

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Supported Operating Systems and Configuration

The app is supported on iOS 14 and higher or Android 9 and higher. You may not have access to the latest features if your device does not meet minimum requirements.

We do not support rooted devices.

Log in to the Mobile App

There are two ways to log in to the PagerDuty mobile app:

Log in to the Mobile App via Email

  1. US Service Region: Open the PagerDuty app on your device and tap US Login.
    EU Service Region: Open the PagerDuty app on your device and tap EU Login.
  2. Enter the Email and Password associated with your PagerDuty account.
    • If you forgot your password, tap Forgot your password? and follow the prompts to reset your password.
  3. Tap Sign In.

Log in to the Mobile App via SSO

  1. US Service Region: Open the PagerDuty app on your device and tap US SSO Login.
    EU Service Region: Open the PagerDuty app on your device and tap EU SSO Login.
  2. Enter your account’s subdomain and tap Sign In With Your Identity Provider.
  3. If you are already logged in to your SSO provider on your device, you will be automatically logged into the PagerDuty app. If you are not already logged in to your SSO provider on your device, you will be directed to your SSO’s login page, where you can log in to the PagerDuty app via your SSO provider.

Log in to Multiple PagerDuty Accounts in the Mobile App

  1. Once you have logged in to one PagerDuty account, you may add other accounts to the app by navigating to Accounts.
  2. Tap at the top-right (iOS) or bottom-right (Android).
    • If prompted, select the Environment you would like to open the account in.
  3. Log in to your account via your email and password, or log in via SSO to add the account to the app. Once logged in, you will be able to see it in the list of accounts at Accounts.

Switch or Remove PagerDuty Accounts in the Mobile App

  1. Once you have logged in to multiple PagerDuty accounts in the mobile app, each account can be found by navigating to Accounts.
  2. To switch to another account, tap the to the right of the account you want to switch to Switch to this Account or simply tap the desired account. To remove an account from the mobile app, tap Remove this Account.

Mobile App Walkthrough

The walkthrough screenshots below are from our Android app, and the iOS app is very similar.

Open Incidents Screen

After login, you should see the Open Incidents screen, similar to the following:

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The Mine tab shows all triggered and acknowledged incidents assigned to you. The All tab shows all triggered and acknowledged incidents in the account. If you have a Responder role or higher, you will also see the My Teams tab, which will show all incidents assigned to your teams.

Sort Incidents

You may sort open incidents by tapping Sort By [x] and selecting Urgency, Priority or Recent.

If you are sorting by urgency, high urgency incidents will be displayed at the top of the queue and low urgency incidents at the bottom, regardless of their status (triggered or acknowledged).

Trigger an Incident

To trigger an incident in the mobile app:

  1. Open the app, navigate to Open Incidents screen, tap the icon and select New Incident.
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  1. Enter the following:

    • Name: A meaningful name for the incident.
    • Description (optional): A meaningful description of the incident.
    • Service: Select the affected service.
    • Assign to (optional): You may select an escalation policy or user other than the service's default escalation policy. This overrides who the incident is assigned to.
    • Priority (optional): You may add a priority if necessary.
  2. Tap Create in the upper right to trigger the incident.

Respond to Incidents in the Mobile App

During an incident, you will be able to see all activity on the Open Incidents screen ( Open Incidents).

Acknowledge an Incident

If a triggered incident is assigned to you, the banner at the top will turn red. Your incidents will be under the Mine tab on the Open Incidents screen. There are three ways to acknowledge an incident:

  • Swipe left on the incident and tap Ack.
  • You can also tap the incident and then tap the Ack button at the bottom of the incident details page.
  • Or you can acknowledge directly from a push notification by tapping Acknowledge. Push notifications will look similar to the one below. PagerDuty push notifications provide the incident number, service, and incident description.

Once you acknowledge the incident, the banner will turn yellow.

Snooze an Incident

There are two ways to snooze an incident in the mobile app:

  • After an incident is acknowledged in the incident details page, the Ack button becomes a Snooze button.
  • You can also snooze an incident by swiping left on an acknowledged incident.

Incident Details and Other Actions

Tap an incident to enter the incident details screen. The incident detail screen contains incident information, timeline and a status updates section.

Triage Tab

Tap the Triage tab to view the details of the incident as well as easily execute different PagerDuty actions:

Overview Tab

Tap the Overview tab to view the following incident details:

  • Impacted Service: The service impacted by this incident. Tap the service name to see the service’s details.
  • Responders: Responder(s) currently responding to the incident. You may take the following actions:
    • View Responder Details: Tap a responder’s name to view more details.
    • Escalate: Escalate the incident to the next responder on the escalation policy
    • Add Responder: Add more responders to the incident.
    • Reassign: Reassign the incident to a different escalation policy or user.
  • Conference Bridge: If your account has a conference bridge configured, you will see options to join the bridge and/or meeting link.
  • Latest Status Update: Status updates for the incident.
  • [#] Subscribers: Users who are subscribed to the incident. To send a status update to subscribers, tap Post Status Update, enter your status update and then tap the in the upper right.
  • Timeline: An abridged incident timeline with the latest updates. Tap View Timeline to see the entire incident timeline.
  • Triggered Alerts: Alerts for the incident.
  • Past Incidents: Past incidents related to the current incident.

More Incident Actions Button

The More button provides quick and easy access the following incident actions:

Related Incidents

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Availability

The Related Incidents feature is currently available as part of our Digital Operations plan or can be purchased via Event Intelligence, an add-on to our Professional, Team (legacy) or Business plans. If you would like to sign up for a trial of this and other Event Intelligence features, please contact our Sales Team.

On the incident details screen, you can select the blue Related Incidents button to review suggested incidents that are impacting other responders and PagerDuty services.

You can select an incident under the Related Incidents list, which will open the corresponding incident details screen. Tap the button to return to the original incident.

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Resolve an Incident

There are two ways to resolve an incident:

  • Tap an incident to enter the details screen and tap the Resolve button.
  • On the Open Incidents page, swipe right on an incident.

Resolved Incidents Screen

  • The Resolved Incidents screen ( Resolved Incidents) lists all resolved incidents.
  • To filter incidents, you may select the My Teams tab for incidents related to your Teams, or the All tab for all incidents account-wide.
  • Tap an incident to view its details.

Service Directory Screen

  • The Service Directory screen ( Service Directory) provides a searchable, high-level aggregate view of all PagerDuty services in your organization, and their corresponding owners.
  • To search the Service Directory screen, tap the in the upper right and search by service name.
  • To filter services, you may select the My Teams tab for services related to your Teams, or the All tab for all services account-wide.
  • Tap a service to view its details:
    • Incidents: Open incidents occurring on the service.
    • On Call Now: Responders who are currently on call on the service’s escalation policy.
    • Team: The Team associated with the service.
    • Description: The service’s description.
    • Escalation Policy: The escalation policy associated with the service.
    • Dependencies: Services that have dependencies on the current service in the Uses and Used By directions.
    • Change Events: Recent change events related to the service.

Users Screen

  • The Users screen ( Users) lists users and their login email addresses.
  • To search for a user, tap the in the top right and search for their name or email address.
  • Selecting a user will show their contact methods and escalation policies where they are on-call.
  • You can email, call, or SMS a user from your device by tapping on a user's email address or phone number.
  • Tap the to add a user’s information to your contact methods or change their schedule color.
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Schedules Screen

  • The Schedules screen ( Schedules) lists schedules in your account.
  • To search the Schedules screen, tap the in the upper right and search by schedule name.
  • To filter schedules, you may select the My Teams tab for schedules related to your Teams, or the All tab for all schedules account-wide.
  • Tap a schedule to view its details. On the details screen you will see a calendar and list of upcoming on-call shifts for the schedule. Move forward and backward in the schedule using the and buttons and tap a date to view who is on call for that day. To return to the current date, tap the in the top right.

Scheduling Overrides

  1. To schedule an override from the mobile app, navigate to Schedules and select your desired schedule.
  2. In the shifts list, tap the shift you would like to override.
  3. By default, the user who will be overriding the shift will be you. If you would like to override the shift with another user, tap your name, select the preferred user and then tap Done in the upper right.
  4. Tap to adjust the date and time constraints as necessary, and then tap Override.
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Escalation Policies Screen

  • The Escalation Policies screen ( Escalation Policies) shows your account’s escalation policies.
  • Selecting an escalation policy will show who is on-call at each level. Select a user to see their contact info and schedule details.

My On-Call Shifts Screen

  • The My On-Call Shifts screen ( My On-Call Shifts) will display escalation policies that you are on call for and your upcoming shifts for the next month.
  • To view more details about the escalation policy, tap your shift and then tap Go to this Escalation Policy.

Status Dashboard Screen

  • The Status Dashboard screen ( Status Dashboard) displays the incident status of all Business Services in your account.
  • If your account has custom dashboards configured, you may switch dashboard views by tapping and selecting your preferred dashboard.
  • To view more details about a Business Service, tap its name. On the details screen, you will be able to view supporting services. To view more details about a supporting service, tap its name.
  • To subscribe to a Business Service, tap the business service’s name and then tap the icon in the top right.

Settings Screen

  • From the Settings screen ( Settings), you can select a custom push notification sound, as well as sounds for high and low-urgency notifications.
  • For more information on notification configuration options, check out our Mobile App Settings article.
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Mobile App Permissions

As of app version 5.72, new downloads of the mobile app will ask for the permission to access your contacts. For existing app users, you can access this under the Settings tab in the mobile app.

The way we use the Manage Contacts permission is by importing the PagerDuty vCard. We will automatically keep this up to date when we add or remove numbers from the vCard.

  • We will not send messages, calls, or notifications to any contact within your contacts list.
  • We will not use this permission for marketing, data gathering, or for research purposes.

If you choose to deny this permission, the app will still function as intended. However, you may miss calls if the PagerDuty phone number is blocked or marked as spam by your provider. For iOS users, installing the contact card allows you to enable an override for Do Not Disturb, and will ensure silencing unknown numbers doesn't affect calls from PagerDuty. You can always manually download the vCard from our Knowledge Base, however you will need to periodically check to see if it has been updated, and if so, you’ll need to download it again.

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Advanced Mobile Security

Add an additional layer of mobile app security by setting up Advanced Mobile Security on your PagerDuty account.

Enabling this feature will require users to set a passcode (“PIN”) after logging in to the mobile app. This passcode is stored locally on the user’s device and will need to be entered to access the app every time users close it or leave it in the background. On iOS, users can choose to use phone biometric features like Face-ID. Administrators can also set a timeout which will additionally require the passcode when the timeout has elapsed even if the user has not minimized or closed the app.

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Requirements

To set up App Lock:

  1. In the PagerDuty web app, navigate to User Icon Account Settings Mobile Security Settings.
  2. Select On from the drop-down to enable the Mobile App Lock Setting.
  3. Choose an App Lock Timeout value which will control how long it will take for the app to lock and require to enter a passcode.
  4. Click Save Changes.
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Once the setting is enabled, users will be prompted to enter a new passcode when they log into their PagerDuty mobile app.

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Note

If you have forgotten your passcode or would like to change it, you can click the Forgot passcode? link, which will log you out of the entire app to set up a new one.


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