Navigating the Incidents Page

The Incidents page is the main screen that appears when you first log in to your PagerDuty account.

Incidents on All Teams Section

The top of the dashboard shows any triggered or acknowledged incidents currently active in the account. In the example below, there is currently 1 triggered incident and 1 acknowledged incident in PagerDuty. The left side will show triggered and acknowledged incidents specifically assigned to you and the right side will show a total of all triggered or acknowledged incidents in thePagerDuty account. If there is a triggered incident the text will be red, and if there is an acknowledged incident the text will be orange. If there are no open incidents, the text will remain black.

Just below this module you will see details of specific incidents that are assigned to you, as well as all incidents within PagerDuty. To view incidents assigned to you specifically, you can click on Assigned to me. To view all incidents in PagerDuty, you can click on All. Depending on your selection, you can view open incidents, triggered incidents, acknowledged incidents, resolved incidents, or any status specifically assigned to you or everyone in the account. Also, you can resolve, acknowledge, or reassign an incident directly from the dashboard by checking the incident and clicking the resolve, acknowledge, or reassign button.

Activity for the Past 7 Days Section

The Activity for the Past 7 Days reviews all incidents within the last week. You can click on the Incident Title to view the incident details and incident log. You can also click on the service name to access the service directly, and you can click on a specific user's name to view their user profile.

On-Call Widgets

The When am I on-call next? widget displays specific escalation policies and the escalation levels you are on call for next.

In this case, I am on-call next at 5:00pm on June 14th.

The Who is on-call now? widget displays specific escalation policies and which users are on-call on each escalation level.

According to the Analytics escalation policy, Harriet Spy and Rocko Wallaby are on-call all the time.

Navigating the Incidents Page


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