PagerDuty phone and SMS notifications can come from varying numbers based on your country and other variables. The best way to ensure that you’re receiving a notification from PagerDuty is to download the PagerDuty vCard. The vCard is an up-to-date file containing the numbers that PagerDuty notifications can come from, and you can import it into your computer or smartphone contacts. We highly recommend downloading the vCard and keeping it updated, as it is subject to change.
The PagerDuty mobile app for iOS and Android offers automatic vCard management to ensure you always have the latest version.
To update the vCard in the mobile app (version 5.72 and above):
- Navigate to Settings.
- Tap Update PagerDuty Contact Card. Once updated, you will be able to see the date and time it was updated for future reference.
If you do not have the PagerDuty mobile app, you may also download using the link below.
If using the web download, this will not automatically update. Please update periodically, or install the mobile app for automatic updates.
If you're experiencing issues receiving SMS messages from short codes, your phone may be blocking short code messages, or your carrier may need to enable short code messaging for you.
Telecom Regulatory Authority Changes in India
SMS requirements from the Telecom Regulatory Authority of India have changed. Because of these changes, the current number used for SMS messaging cannot be used to send messages to SMS contact methods. This regulation impacts how all international companies can deliver SMS messages to users in India.
PagerDuty is working towards a solution with our telco providers to maintain a constant SMS sender number for our customers based in India. We’ll be updating the PagerDuty Contact Card, as soon as the numbers are resolved.
If you have any questions or concerns about this change, please contact our Support team.
Updated about 22 hours ago