Search allows users to find attributes corresponding to incidents, alerts, services and schedules. In a central location, quickly retrieve incident details and context in wartime and peacetime workflows.

Advanced Search

Find search in the PagerDuty web app under the icon in the top right. Enter a search term and press enter to search for matching objects in your PagerDuty account. Partial strings are not supported.

You may search for general attributes corresponding to incidents, alerts, services, and schedules. For incidents, you will see results that match an incident's title, incident number or notes.

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Search Users

You can search users on the Users page by navigating to People Users. Read Manage Users for more information.

Search Capabilities

Contains Search

Find results that contain a specific substring. For example, searching for serv will return results containing "service", "server", etc. Contains search works across multiple words in a search phrase and is not limited to alphanumeric characters.

Prefix Search

Find results that start with a specific string by appending an asterisk (*) to the end of your search term. This allows for more targeted searches beyond simple "contains" searches.

Example: Searching for inc* will return results that start with "inc", such as "incident" and "INC67890", but not "since" or "distinct".

Exact Match Search

Search for exact phrases by enclosing your search terms in quotation marks, ensuring precise results.

Example: Searching for Manually escalated SEV-2 will return only results that exactly match this phrase. Regular searches without quotes will return results that contain any combination of the words in the phrase in any order.

Minor Typo Tolerance

The improved search can now handle minor typos in search queries, allowing users to find relevant results even if there are small spelling errors in their search terms.

Search Alerts by Alert Key

To search for an alert by its alert key, filter the search results to show only alerts, then enter the alert key in the search bar.

Filter and Sort

After you have entered a search term, you may wish refine your results. In the left-side panel you can filter which objects are displayed.

Filter By

Make a selection from any of the following object to only display corresponding results. You can select more than one option:

• Incidents
• Alerts
• Schedules
• Services

Teams

To filter for results corresponding to a specific Team, search and select the Team. You can select more than one Team.

Services

To filter for results corresponding to a specific service, search and select the service. You can select more than one service.

Date Range

Filter search results using precise time ranges with the following options:

• Last 7 Days
• Last 1 Year
• Last 2 Years
• Equals - Select a specific date
• Is Between - Select a Start Date and End Date

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Supported Date Range

Search supports incident data from the last two years and alert data from the last 12 months. All services and schedules are available in Search.

Sort Parameters

By default, search results are sorted by relevance. However, in the top right of the screen you can choose to sort results by Relevance or Recency.

Search results are ranked based on multiple factors including:

• Recency
• Match type (exact words and phrases are prioritized)
• Frequency of occurrence
• Object type priority (incidents are generally prioritized over alerts, services, and schedules)