The Service Directory is generally available on all PagerDuty plans and replaces the old Services list view. If you have any feedback regarding this feature, please contact PagerDuty Support.
The Service Directory allows everyone to search for the services they go on call for and learn more about the other services in their organization. The Service Directory is a searchable, high-level aggregate view of all the services your organization has represented in PagerDuty and their corresponding owners. From the Service Directory, you can dive into each individual service to learn more about it, make changes to the settings or metadata, and take further action.
Use the Service Directory to save your favorite questions about your services, like:
- Which services owned by my teams had incidents in the last week?
- How many of the services in my organization have the word “database” in them?
- Are there any services that have never had an incident and are currently unowned by team? (Should we delete those services from PagerDuty?)
In your PagerDuty account, navigate to Configuration Services to access the Service Directory. You can still access the old Services list view by clicking on the Return to previous version of Service list link on the top of the page.
The Service Directory can also be accessed via the following link:
When searching in the Service Directory, the query string will be matched against the service name and description. By default, the results will be ordered by relevance. Currently, the Service Directory provides the following fields with high-level context about your services:
The name and description of your PagerDuty service. You can search for text in the name or description in the search bar at the top of the screen. Service Owners can edit a service name or description from the More menu or by navigating to the Service Details by clicking the service's name. For best practices on naming your services, please see our Service Configuration Guide.
The team that is associated with the service will be displayed. To learn more about how teams are associated with services, please check out our Knowledge Base article on Teams. If your account does not have the teams feature available, the associated escalation policy will be displayed instead.
The current on-call users for your service will be displayed. This will display the users on call at the first level of the escalation policy. If there are three users or more on call, this field will display the number of the users on call. You can click through to the service details page to see the full list of current on-call users. If no one is currently on call for the service, this information will be highlighted so that you can easily identify gaps in on-call coverage.
The date and time of the last incident that was triggered on that service. You can click the link to quickly access the details for that last incident. If a service has never had any incidents, the field will be blank.
Provides the current status of any incidents on the service from any of the following:
No Open Incidents: There are currently no open incidents on the service.
Awaiting Response: There are one or more open incidents on the service with a Triggered status.
Response in Progress: There are one or more open incidents on the service with an Acknowledged status.
Disabled: The service is currently disabled and will not trigger any new incidents.
Maintenance: The service is currently in maintenance mode.
The Service Directory allows you to search by integration key, returning a list of services where the key is configured. To search by integration key, you’ll need to prepend your search with
key so that the search looks like
Search queries, filters and sorting can be combined to refine your search results. You can use the following filters to narrow down your search results:
The TEAM filter defaults to all of your teams, but can easily be adjusted to include All teams, No teams, or one specific team. If your service is not associated with a team, it will not appear with a team filter applied. Please note that this filter is only available to accounts with the Teams feature.
The BUSINESS SERVICE filter allows you to filter for the technical services associated with a Business Service. Please note that you will need to configure your Business Services in order for the options to populate in this filter.
The LAST INCIDENT filter allows you to filter by services that have had a recent open incident. The current options are Any time, Within 24 hours and Within 7 days.
The SORT BY dropdown lets you further organize your search results. When navigating to the Service Directory, this will default to alphabetical order. Once you enter a search query, the sort will default to order by relevance. The sorting options include most relevant, Service name (A-Z), Service name (Z-A), Oldest incident and Most recent incident. If services have never had an incident, the Last Incident Time is considered infinite, so will be ordered after all other incidents for Most Recent Incident.
The Service Directory makes it easy for you to customize and save a view of the services that are important to you. As you type your search and apply filters, the query parameters dynamically build in the URL. You can link to or bookmark the URL for a customized overview of your services.
Located on the far right of the main Service Directory screen, click +New Service. Please note that this is only available to users with permissions to create new services.
If you can see the service information from the Service Directory, you can navigate directly to an individual service’s detailed view of current incidents and other information, including upcoming maintenance windows and on call rotation. Located under the More menu on the far right of a service listing.
Depending on your permissions for a particular service, you can navigate directly to specific information about the integrations on that service. Located under the More menu on the far right of a service listing.
Depending on your permissions for a particular service, you can navigate directly its settings page to edit configuration choices, update escalation policy information, and modify metadata like the name and description. Located under the More menu on the far right of a service listing.
The Service Directory will match the search query against the service name and service description, ordering the results from highest relevance to lowest.
If your service has currently 3 or more people on call at the first level of the escalation policy, the Service Directory will display the number of users on call for that service. You can click the link through to the service details to view the full list of users that are on call.
If you are not seeing any services populate, check to see if you have any filters applied. You may want to adjust your team filter to All teams and your incident filter to Any time. If you are still not seeing any results, you may need to contact your PagerDuty Admin to confirm that you have the correct permissions to view the services in question.
Everyone can view services in the Service Directory that they have View permissions for. Only users who have permission to create a new service or edit a service can take those actions from the Service Directory.
The list of all active and previous maintenance windows is still located on the previous Services list and can be accessed from the Maintenance Windows tab. You can still schedule a maintenance window from a service details page and see upcoming maintenance windows for that service as well.