Service Regions

PagerDuty service regions allow customers to choose the geographic region of the PagerDuty data centers that host their account. When signing up for your account, you can choose the service region. Currently, the available options are the United States (US) and Europe (EU).

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Feature and Integration Limitations

At this time there are limitations with accounts based in the EU service region. The below features and integrations are not yet available. We maintain this list and remove components as they become available:

Integrations:

  • Zoom
  • Developer mode

Your service region may also determine the primary location of some service providers for your account, such as phone, SMS and email service.

We may process and store some types of data outside of your account's chosen service region. These types of data may include but are not limited to:

  • Data for our engineering teams to secure and operate PagerDuty, such as application logs.
  • Data to improve PagerDuty, such as aggregated product usage analytics.
  • Data to provide you with technical support.
  • Data to conduct business with you, such as billing details.
  • Data to record your marketing preferences.

If you choose to install an integration into your PagerDuty account, that data may also be stored outside of your chosen service region. It is your responsibility to review any integration you choose to and determine if it meets your requirements.

Login URLs

Each service region has its own login URL:

API Access URLs

Each service region has its own URLs for accessing the API:

Hosting Locations

Depending on your service region, PagerDuty could be running from any of the following data centers at any point in time:

Service Region

Data Centers

US

  • AWS US West (Northern California)
  • AWS US West (Oregon)
  • AWS US East (Ohio)

EU

  • AWS EU Central (Frankfurt)
  • AWS EU West (Ireland)

FAQ

What pricing plans are available?

All pricing plans are available in any service region.

Can my account be split across multiple service regions?

No. An account can only exist in one service region.

How do I migrate from one service region to another?

Contact your PagerDuty account team for details.

How do I know my account's service region?

Look at the web address for your account:

Service Region

Web Address

US

your-subdomain.pagerduty.com

EU

your-subdomain.eu.pagerduty.com


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