PagerDuty’s status dashboard provides technical responders, business responders, and leaders a live, shared view of system health to improve awareness of operational issues. It displays the current status of key business services and sends notifications to alert users when business services are impacted. This feature improves communication between response teams and stakeholders during incidents.
The status dashboard feature is available on Team, Business and Digital Operations plans. Please contact our Sales Team if you would like to upgrade to a plan including the status dashboard feature.
While separate, status dashboard is designed to work well with the features of our Modern Incident Response add-on package. If you would like to use the full suite of PagerDuty Modern Incident Response capabilities along with status dashboard, please contact our Sales team.
Designed with business stakeholders in mind, the status dashboard provides an overview of your business services' status, showing you at a glance whether any are being affected by incidents. A business service will appear as disrupted on the status dashboard when there is an open incident on any supporting technical service mapped to it and the incident has a priority assigned. Depending on your business service settings, this incident may need a priority assigned over a certain level. When there are no incidents with priority open on any of the supporting technical services, then the business service will show as operational on the status dashboard.
Multiple dashboard views is a feature of the PagerDuty Modern Incident Response add-on product. Please contact our Sales team for information on adding PagerDuty Modern Incident Response to your subscription.
Admins and Account Owners can create multiple custom dashboard views. This allows you to create dashboards for different business units or teams with varying multiple Business Service views.
To create a new dashboard, click the All Business Services dropdown and select + New Dashboard.
Enter a meaningful Name, optionally edit the Custom URL and select which Business Services you would like to include in this dashboard view. Click Create Dashboard to save.
The Limited Stakeholder role provides users access to view and subscribe to the status dashboard, view their own user profile, and does not show any other parts of PagerDuty, whether they are using the web UI or the mobile app. This access level is great for teams who don't need to see all of the alerts, schedules, and responder details in your account.
To set up a Limited Stakeholder user, please visit our User Roles article.
Required User Permissions
Admin, Manager, Global Admin and Account Owner base roles.
To configure the status dashboard, you must:
Ideally, business services are:
- Recognizable to non-technical stakeholders
- Supported by one or more technical services in PagerDuty
You may have business services listed on an external status page, within a service catalog/CMDB, or defined in relation to existing health metrics from a monitoring tool.
- Go to Configuration and select Business Services.
- Click Create New Business Service.
- Enter a meaningful name that will define the business service and provide a description.
- Enter the owner as yourself or a point of contact for the business service. (Optional)
- Click Add Upstream Dependencies to add any technical services or business services that this service requires in order to be considered operational. For more information, please read our section on upstream dependencies.
- Click Create Business Service to save.
While it is possible to configure multiple levels of business service dependencies, only the top level business services currently appear on the Status Dashboard. A “top level” business service is a business service that is not listed as an upstream dependency for another business service.
Next, follow the instructions in our section on enabling incident priority. Only incidents with an assigned priority will appear on your status dashboard.
During an incident, responders can update the status of a business service to indicate its disruption to business stakeholders via the status dashboard. A business service will appear as disrupted on the status dashboard in two circumstances:
When there is an open incident on any supporting technical service mapped to the business service and the incident has a priority assigned. Depending on your business service settings, this incident may need a priority assigned over a certain level.
When an open incident has been manually associated with a business service and the incident has a priority assigned. Depending on your business service settings, this incident may need a priority assigned over a certain level. Users can manually associate an incident with a business service by selecting the appropriate business service under the Impacted Business Services dropdown, found in the Status Updates tab of Incident Details.
Required User Permissions
A User, Manager, Admin, Global Admin or Account Owner base role or a Manager team role is required in order to manually associate business services with incidents.
Incidents that have not been assigned a priority will not appear on the status dashboard, so that it does not become cluttered with operational noise. When the above criteria are not met, the business service will show as operational on the status dashboard.
Status update branding is available with our Modern Incident Response add-on product, or it comes standard with Digital Operations plans.
If you would like to change the logo that appears in your status update emails (it will be the PagerDuty logo by default), you may upload a custom logo with status update branding.
To upload a custom logo:
- Navigate to Configuration Account Settings and select the Status Updates tab.
- Click Replace Logo and upload the file from your device. Once uploaded, it is automatically saved. If you would like to preview how this logo will appear on your emails, click Preview.
If at any time you wish to switch back to the default PagerDuty logo, you can click Reset PagerDuty Logo on the right side of the screen.
Business service subscription is a feature of the PagerDuty Modern Incident Response add-on product. Please contact our Sales team for information on adding PagerDuty Modern Incident Response to your subscription.
Business stakeholders can subscribe to business services they care about to stay informed about those services. Any user who subscribes to a business service will receive a notification whenever a status update is posted to the first ongoing incident (see note below) impacting that business service. These notifications are sent via email, SMS, or push, depending on the user’s preferences. All status updates also appear on the status dashboard.
Impacted Business Service Notifcations
This subscription will only send notifications for status updates posted to the first incident created within the business service that meets the criteria to impact the business service.
All other status updates made to incidents created within the business service during the time of the first incident will not use this subscription method until the original incident and all following incidents are resolved.
Once the business service has returned to a healthy state, the first incident to impact the business service can begin to use the status update subscriber notifications.
To subscribe to a business service, navigate to the View My Subscriptions page via the status dashboard. Select any business services you wish to subscribe to. Notifications will be sent to the first email, SMS, and push notification channels you have set up in PagerDuty.
There are three ways to set incident priority:
Updated 2 months ago