Basic User Roles

If you have a Standard or Enterprise plan, you will want to view the Advanced permissions and roles listed in this article.

User Roles in Your Account

Limited User
Account Owner


  • user profiles
  • incidents
  • schedules
  • escalation policies
  • services
  • analytics

Subscribe to incidents

Be added on schedules and escalation policies

Create overrides for schedules that the user is on-call for

Trigger, acknowledge, reassign, and resolve incidents


  • on-call schedules
  • escalation policies
  • services
  • maintenance windows
  • Teams

Add new users

Delete users (cannot delete the Account Owner)

Edit a user's profile/password

Create/delete REST API keys

Access billing information

Cannot be deleted

Change the account owner

Enable and edit Single Sign-On (SSO) properties*

Delete the account

*Only available on current Standard and Enterprise pricing plans

Note, if your account includes the Team Responder role: this role will eventually be phased out. It is effectively the same role as having Limited User (a.k.a. Responder) permissions on all objects belonging to the user's teams, and Stakeholder (a.k.a. Observer) permissions on all other objects. This combination of roles is also what will replace the Team Responder role when it is phased out. See: Team-Based Permissions.

Changing a User's Role

You will need to be an Account Owner or Admin user to change another user's role in your PagerDuty account. You will not be able to change your own user role unless you are the account owner, who can transfer account ownership to another user in the account.

To change a user's role:

  1. Go to Configuration → Users.
  2. Select the user you would like to update by clicking their name.
  3. Click the User Settings tab in the user's profile page.
  4. Click on the Edit icon to the right of the Role section and use the dropdown menu to select a new role.
  5. Click Save.

Stakeholder Users

Stakeholder users are available on current Standard and Enterprise plans. Stakeholders can view objects in an account, but cannot make any modifications. The intended use case is for a Stakeholder user to be added as a Subscriber to an incident — they will receive updates about the incident, but cannot take any action.

Stakeholder licenses are billed differently than full user licenses. Please contact your Account Manager for more information.

Basic User Roles