User Role Tiers
PagerDuty has two tiers of user roles depending on your account's plan. To determine which tier your role belongs to, click the user icon in the upper right of your account and select My Profile. If you see a tab that says Permissions & Teams, please visit our article on Advanced Permissions. If you only see the User Settings tab, please continue to use this article for reference.
|Limited Stakeholder*||Full Stakeholder*||Limited User||User||Admin||Account Owner|
● User profiles
● Escalation policies
|Only has access to the status dashboard and their own user profile||✓|
|Subscribe to incidents||✓ **||✓||✓||✓||✓||✓|
|Can be added on schedules and escalation policies||✓||✓||✓||✓|
|Create overrides for schedules that the user is on-call for||✓||✓||✓||✓|
|Trigger, acknowledge, reassign, and resolve incidents||✓||✓||✓||✓|
● On-call schedules
● Escalation policies
● Maintenance windows
● Response plays
|Add new users||✓||✓|
|Delete users (cannot delete the Account Owner)||✓||✓|
|Edit a user's profile/password||✓||✓|
|Create/delete REST API keys||✓||✓|
|Access billing information||✓|
|Cannot be deleted||✓|
|Change the account owner||✓|
|Enable and edit Single Sign-On (SSO) properties\*||✓|
|Delete the account||✓|
*Available on Team, Business and Digital Operations pricing plans.
** Limited Stakeholder and Full Stakeholder subscriptions to incidents are only available with our Modern Incident Response package. Please contact our Sales Team if you would like to upgrade to a plan with this feature.
The Limited Stakeholder user role provides access to view and subscribe to the status dashboard, view and edit their own user profile, and does not show any other parts of PagerDuty. This access level is great for teams who don't need to see all of the alerts, schedules, and responder details in your account. Subscriptions to incidents are only available for Limited Stakeholders with our Modern Incident Response package. Please contact our Sales Team if you would like to upgrade to a plan with this feature.
To set up a Limited Stakeholder user, go to Configuration Users Permissions & Teams. The Limited Stakeholder option is listed under the Fixed roles. Please contact your account representative if you want to purchase more Stakeholder licenses in our new, lower cost packages.
Stakeholder users are available by default on Digital Operations plans, and can purchased as add-on users on Team and Business plans. Stakeholders can view objects in an account, but cannot make modifications. The intended use case for a Stakeholder is to be added as a Subscriber to an incident — they will receive updates about the incident, but cannot take any action. Subscriptions to incidents are only available for Stakeholders with our Modern Incident Response package. Please contact our Sales Team if you would like to upgrade to a plan with this feature.
Stakeholder licenses are not billed the same as full users. Please contact your Account Manager for more information.
To check what role you have, click the user icon in the upper right of the web app, select My Profile. Depending on your account's plan, your user role information will be found in the following tabs:
- Starter and Team plans will only have a User Settings tab, and you will find your Role information there. These role types are standard User Roles.
- Business and Digital Operations plans will have an additional Permissions & Teams tab where you can find information about your Base Role and any Team Role(s) or Object Role(s) that you may have. These role types are Advanced Permissions.
Required User Permissions
Admin, Global Admin and Account Owner roles.
If you're not sure what role you have, please read the above section, Checking Your User Role.
If you would like your role changed, please contact an Admin, Global Admin or Account Owner on your PagerDuty account. Only the Account Owner can change their own role by transferring account ownership to another user in the account.
To change a user's role:
- Go to Configuration → Users.
- Click the name of the user you would like to update.
- On their profile page, click the User Settings tab.
- Click on the Edit icon to the right of the Role section. Select a new role from the dropdown.
- Click Save.