Basic User Roles

If you have a Standard or Enterprise plan, please refer to this article about Advanced Permissions.

User Roles in Your Account

Limited User
Account Owner


  • user profiles
  • incidents
  • schedules
  • escalation policies
  • services
  • analytics

Subscribe to incidents

Be added on schedules and escalation policies

Create overrides for schedules that the user is on-call for

Trigger, acknowledge, reassign, and resolve incidents


  • on-call schedules
  • escalation policies
  • services
  • maintenance windows
  • Teams

Add new users

Delete users (cannot delete the Account Owner)

Edit a user's profile/password

Create/delete REST API keys

Access billing information

Cannot be deleted

Change the account owner

Enable and edit Single Sign-On (SSO) properties*

Delete the account

*Available on current Standard and Enterprise pricing plans.


If your account includes the Team Responder role: this role will be phased out in the future. It is the same as having Limited User (a.k.a. Responder) permissions on all objects belonging to the user's teams, and Stakeholder (a.k.a. Observer) permissions on all other objects. This combination of roles is also what will replace the Team Responder role when it is phased out. See: Team-Based Permissions.

Changing a User's Role

You will need to be an Account Owner or Admin user to change another user's role. Only the Account Owner can change their own role by transferring account ownership to another user in the account.

To change a user's role:

  1. Go to Configuration → Users.
  2. Click the name of the user you would like to update.
  3. On their profile page, click the User Settings tab.
  4. Click on the Edit icon to the right of the Role section. Select a new role from the dropdown.
  5. Click Save.

Stakeholder Users

Stakeholder users are available on current Standard and Enterprise plans. Stakeholders can view objects in an account, but cannot make modifications. The intended use case for a Stakeholder is to be added as a Subscriber to an incident — they will receive updates about the incident, but cannot take any action.

Stakeholder licenses are not billed the same as full users. Please contact your Account Manager for more information.

Basic User Roles