User Roles

Overview of basic PagerDuty user roles

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User Role Tiers

PagerDuty has two tiers of user roles depending on your account's plan. To determine which tier your role belongs to, navigate to User Icon My Profile. If you see a tab that says Permissions & Teams, please visit our article on Advanced Permissions. If you only see the User Settings tab, your account has basic user roles and you should continue to use this article for reference.

User Roles in Your Account

Stakeholder* Limited User User Admin Account Owner
Subscribe to incidents
View:
∙ User profiles
∙ Incidents
∙ Schedules
∙ Escalation policies
∙ Services
∙ Analytics
∙ Postmortems
Can be added on schedules and escalation policies
Create overrides for schedules that the user is on-call for
Trigger, acknowledge, reassign, and resolve incidents
Add/edit/delete postmortems
Add/edit/delete:
∙ On-call schedules
∙ Escalation policies
∙ Services
∙ Maintenance windows
∙ Teams
∙ Response plays
Add new users
Delete users (cannot delete the Account Owner)
Edit a user's profile/password
Create/delete REST API keys
Access billing information
Cannot be deleted
Change the account owner
Enable and edit Single Sign-On (SSO) properties*
Delete the account

* Available on Professional, Team (legacy), Business, and Digital Operations pricing plans. Please contact our Sales Team if you would like to upgrade to a plan with this feature.

Stakeholder Users

Stakeholders can view objects in an account, but cannot make modifications. The intended use case for a Stakeholder is to be added as a Subscriber to an incident — they will receive updates about the incident, but cannot take any action.

Stakeholder users are available by default on our Digital Operations plan and can be purchased as add-on users on Professional and Business plans. Stakeholder licenses are not billed the same as full users. Please contact your account representative for more information.

Check Your User Role

To check what role you have, go to User Icon My Profile. Depending on your account's plan, your user role information will be found in the following tabs:

  • Free, Professional, Starter (Legacy) and Team (Legacy) Plans: These plans will only have a User Settings tab, and you will find your Role information there. These role types are standard User Roles.
  • Business and Digital Operations Plans: These plans will have an additional Permissions & Teams tab where you can find information about your Base Role and any Team Role(s) or Object Role(s) that you may have. These role types are Advanced Permissions.

Edit User Roles

Please see our documentation on editing user roles.


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