User Roles

Overview of basic PagerDuty user roles

User Role Tiers

PagerDuty has two tiers of user roles depending on your account's plan. To determine which tier your role belongs to, click the user icon in the upper right of your account and select My Profile. If you see a tab that says Permissions & Teams, please visit our article on Advanced Permissions. If you only see the User Settings tab, please continue to use this article for reference.

User Roles in Your Account

Limited Stakeholder* Full Stakeholder* Limited User User Admin Account Owner
Only has access to the status dashboard and their own user profile. Cannot view any other account objects.
Subscribe to incidents ✓ **
View:
∙ User profiles
∙ Incidents
∙ Schedules
∙ Escalation policies
∙ Services
∙ Analytics
∙ Postmortems
Can be added on schedules and escalation policies
Create overrides for schedules that the user is on-call for
Trigger, acknowledge, reassign, and resolve incidents
Add/edit/delete postmortems
Add/edit/delete:
∙ On-call schedules
∙ Escalation policies
∙ Services
∙ Maintenance windows
∙ Teams
∙ Response plays
Add new users
Delete users (cannot delete the Account Owner)
Edit a user's profile/password
Create/delete REST API keys
Access billing information
Cannot be deleted
Change the account owner
Enable and edit Single Sign-On (SSO) properties\*
Delete the account

*Available on Team, Business and Digital Operations pricing plans.
** Limited Stakeholder and Full Stakeholder subscriptions to incidents are only available with our Modern Incident Response package. Please contact our Sales Team if you would like to upgrade to a plan with this feature.

Limited Stakeholder Users

The Limited Stakeholder role provides users access to view and subscribe to the status dashboard, view their own user profile, and does not show any other parts of PagerDuty, whether they are using the web UI or the mobile app. This access level is great for teams who don't need to see all of the alerts, schedules, and responder details in your account. Subscriptions to incidents are only available for Limited Stakeholders with our Modern Incident Response package. Please contact our Sales Team if you would like to upgrade to a plan with this feature.

To set up a Limited Stakeholder user:

  1. Go to Configuration Users.
  2. Click the name of the desired user and select the Permissions & Teams tab.
  3. Click Edit to the right of the user's Base Role and select Limited Stakeholder from the Fixed roles dropdown. Please contact your account representative if you want to purchase more Stakeholder licenses in our new, lower cost packages.

Stakeholder Users

Stakeholder users are available by default on Digital Operations plans, and can purchased as add-on users on Team and Business plans. Stakeholders can view objects in an account, but cannot make modifications. The intended use case for a Stakeholder is to be added as a Subscriber to an incident — they will receive updates about the incident, but cannot take any action. Subscriptions to incidents are only available for Stakeholders with our Modern Incident Response package. Please contact our Sales Team if you would like to upgrade to a plan with this feature.

Stakeholder licenses are not billed the same as full users. Please contact your Account Manager for more information.

Checking Your User Role

To check what role you have, click the user icon in the upper right of the web app and select My Profile. Depending on your account's plan, your user role information will be found in the following tabs:

  • Starter and Team plans will only have a User Settings tab, and you will find your Role information there. These role types are standard User Roles.
  • Business and Digital Operations plans will have an additional Permissions & Teams tab where you can find information about your Base Role and any Team Role(s) or Object Role(s) that you may have. These role types are Advanced Permissions.

Changing User Roles

Required User Permissions

Admin, Global Admin and Account Owner roles.

If you're not sure what role you have, please read the above section, Checking Your User Role.

If you would like your role changed, please contact an Admin, Global Admin or Account Owner on your PagerDuty account. Only the Account Owner can change their own role by transferring account ownership to another user in the account.

To change a user's role:

  1. Go to Configuration Users.
  2. Click the name of the user you would like to update.
  3. On their profile page, click the User Settings tab.
  4. Click on the Edit icon to the right of the Role section. Select a new role from the dropdown.
  5. Click Save.

User Roles


Overview of basic PagerDuty user roles

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