Manage Users

Add and manage users

View, add, edit or delete users from your PagerDuty account.

View Users

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Required User Permissions

All users, except Limited Stakeholders, can view users.

You can view a list of users in your account by navigating to People Users.

User License Counts

At the top of the page you will be able to view how many of your licenses for Full Users or Stakeholder Users have been used.

Search

You may use the left search bar to search for users by name or email.

Filters

Filter by Team

From the Team dropdown you can filter users by:

  • All Teams
  • My Teams
  • Or you can select a specific Team

Filter by Tags

From the Tags dropdown, you can search and select specific tags to filter users.

Filter by Base Role

From the Base Roles dropdown you can search and select base roles to filter users.

Add Users

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Required User Permissions

Admin, Global Admin, and Account Owner base roles can add users.

Note: You can find users with a specific role by going to People Users in the web app and making a selection from the Base Roles dropdown.

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Free Plan User Limit

Free plans are limited to five users.

To add a user:

  1. Go to People Users.
  2. Click Add Users in the top right corner of the page.
  3. Enter the user's Name (first and last) and Email Address.
  4. If applicable, select the type of License you would like the user to have.
  5. Select the desired Role for the user.
  6. Optional: If your account has access to the Teams feature, select a Team from the dropdown.
  7. Click Add. If you are adding more than one user, repeat steps 3-7.

When you click Add, an email will be sent to each user's email address. They will be prompted to accept the invitation to PagerDuty, choose a password, and set up their user profile.

Import Users from a CSV

Please see our Import Users from a CSV article to learn more.

Common Issues When Adding Users

There are three common reasons why you may not be able to add a user to your account:

  1. You do not have permission to add a user based on your user role. See above Required User Permissions callout.
  2. There are User License Limits set on your account.
  3. To add a new user, they must have a unique email, and you may be trying to add a user with an email that already exists in the account. To check if this user and their associated email already exist in your account, navigate to People Users and search for their name or email in the left-hand search bar.

User License Limits

Each account will have a Full User limit and a Stakeholder limit, based on the amount of licenses that have been purchased. You can view how many licenses have been purchased for your account at People Users at the top of the page.

For example, if you have purchased 20 Full Users for your account, and there are already 20 Full Users on your account, then neither the Account Owner nor an Admin would be able to add more users until the User License Limit is increased.

If you are an Account Owner or Admin and you receive the following errors trying to add new users, you will need to add more user licenses:

838

Error Message: You've used all your available licenses. We recommend upgrading to add more team members.

Error Message: Max allocated, purchase licenses

Error Message: Max allocated, purchase licenses

Add User Licenses

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Required User Permissions

Only Account Owners can add user licenses.

To add user licenses:

  1. Go to User Icon Subscriptions.
  2. In the Add More Users section, click the button to add more users. Click Add More Users to confirm.
  3. In the modal that appears, select from the following in response to the question, Do you require a purchase order for this order?:
    1. Yes: Enter your PO Number into the field. If you do not have one available, you may click Not Available and provide one to us at a later date.
    2. No
  4. Click Complete Purchase.

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Add More Users Not Available

If you cannot see the Add More Users section on your Subscriptions page, your account may have a user limit built into its pricing plan. In this case, please refer to our section on User Charges to add more users.

Resend a User Invitation

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Required User Permissions

Admin, Global Admin, and Account Owner base roles can resend user invitations.

You can resend an invitation to a user if they cannot locate the first email that was sent.

  1. Go to People Users.
  2. Click Resend Invite to the right of the userโ€™s information.

A new invitation email will be sent directly to the email associated with their PagerDuty account. Once a user has accepted an invitation and logged in to their account, the Resend Invite link will no longer appear next to the user.

Edit Users

Edit User Roles

You will edit user roles in different locations based on what user role tier your account has:

  • Basic User Roles: To determine if your account uses basic user roles, navigate to User Icon My Profile. If you do not see a tab that says Permissions & Teams then your account has basic user roles.
  • Advanced Permissions: To determine if your account uses Advanced Permissions, navigate to User Icon My Profile. If you do see a tab that says Permissions & Teams then your account has basic Advanced Permissions.

Edit Basic User Roles

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Required User Permissions

Admins, Global Admins and Account Owners can edit basic user roles.

  1. Navigate to People Users.
  2. Click Edit to the right of the userโ€™s name.
  3. Select your preferred Role from the dropdown.
  4. Click Save.

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Flexible Licensing

If your account has the Flexible Licensing feature, please see Billing, Invoices and Payments for more information about editing a user's role on the Users page.

Edit Advanced Permissions User Roles

Base, Team, and object roles can be managed by different users on the account based on their level of permissions.

Manager (Team role)Manager (base role)Global Admin (base role)Account Owner (base role)
Can edit Team roles of users on their Teamโœ“โœ“โœ“โœ“
Can edit Team roles for any user on any Teamโœ“โœ“โœ“
Can edit base roles for any userโœ“โœ“
Can edit object roles for any userโœ“โœ“

Edit Base Roles

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Required User Permissions

Users with an Account Owner or Global Admin base role can edit other usersโ€™ base roles.

  1. Navigate to People Users.
  2. Click Edit in the Actions column to the right of the userโ€™s name.
  3. Select the desired Base Role from the dropdown.
  4. Click Save.

Edit Team Roles

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Required User Permissions

  • Users with an Account Owner, Global Admin, or Manager base role can edit other usersโ€™ Team roles.
  • Users with a Manager Team role can also edit the Team roles of users, but only for users on their Team.

Account Owner, Global Admin or Manager base roles:

  1. Navigate to People Users select the userโ€™s name the Permissions & Teams tab.
  2. Select the desired Team Role from the drop-down menu.

Manager Team roles:

Users with a Manager Team role are only able to edit a userโ€™s Team role from their Teamโ€™s page.

  1. Navigate to People Teams, then select your Team.
  2. On the Users tab, select the appropriate role under the Team Role column for that user.
  3. You should see a confirmation dialog with the message that their role was updated successfully.

If a user is not yet part of a Team, please visit our section on editing Teams.

Edit Object Roles

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Required User Permissions

Users with an Account Owner or Global Admin base role can edit other usersโ€™ object roles. Note that object roles can only be given to users with a flexible base role (i.e. Restricted Access, Observer, Responder, Manager).

  1. Navigate to People Users select the userโ€™s name select the Permissions & Teams tab and click Edit next to their Base Role.
  2. Under Additional Permissions you will be able to assign Manager, Responder or Observer access to specific objects. Select a Service, Escalation Policy, and/or Schedule from the dropdown in the appropriate access level to assign an object role.
  3. Click Save.

Edit User Profiles

Please read our article on User Profiles for more information on how to edit a userโ€™s profile information.

Delete Users

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Required User Permissions

Admin, Global Admin, and Account Owner base roles can delete users.

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Offboarding

The offboarding feature allows administrators to easily deprovision users from their associated escalation policies, schedules and assigned incidents. PagerDuty accounts with Advanced Permissions have access to the offboarding feature, which come standard with the following pricing plans: Business, Digital Operations (legacy) and Enterprise for Incident Management. Please read our Offboarding article for more information.

To delete a user:

  1. Go to People Users.
  2. Locate the user that you would like to delete, click their Name and then click Delete User.
  3. If your account has basic permissions you will need to confirm that you would like to delete the user. If your account has advanced permissions, you will enter the Offboarding flow to confirm deletion.

Common Issues When Deleting Users

There are three common reasons why you may not be able to delete a user on your account:

  1. You do not have permission to delete a user based on your user role. See above Required User Permissions callout.
  2. The user is still on-call, now and/or in the future, on a schedule and/or escalation policy. To check which schedules and/or escalation policies this user is still on-call for, navigate to People Users click their name select the On-Call Shifts tab. You will see their schedule, and their escalation policies will be listed on the left.
  3. There is at least one open incident assigned to that user.

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Deleting Yourself or the Account Owner

You may not delete yourself or the Account Owner. If you wish to delete yourself, you will need the Account Owner or an Admin to do so for you. If you wish to delete the Account Owner, the Account Owner must first transfer account ownership to a different user on the account, and then you can go back and delete the previous owner.