Account Settings

Your Subscription

Review information about your account’s pricing plan and subscription details in the Billing, Invoices and Payments article.

Account Settings

Account Settings is where the Account Owner manages various global settings such as timezone, contact information privacy and user licensing limits.

Single Sign-On

The Account Owner can configure which login method to use when users authenticate with PagerDuty. Read our Single Sign-On (SSO) article for more information about configuring this feature.

Tagging

Tagging (or Contextual Search) uses tags to enable faster searches for objects such as teams, escalation policies and users. Large organizations can use tags to add metadata to indirectly related objects and identify their dotted-line relationships.

Read more about the feature in this Knowledge Base article: Contextual Search - Tagging.

User Offboarding

User offboarding helps automatically address outstanding incident, team, schedule and escalation policy associations when a user is removed from your PagerDuty account.

Read our Offboarding article for more information.

One-Touch Usage

One Touch to Join Conference Bridge decreases the time needed to assemble a response team by giving responders a push-button means of joining a conference bridge.

The Account Owner can review information about One Touch to Join Conference Bridge usage by navigating to User Profile Account Settings One-Touch Usage. The Account Monthly Breakdown table displays the Total minutes, Base Minutes and Premium Minutes used over the past 3 months.

For more information, please read One Touch to Join Conference Bridge.

Mobile Security Settings

The Account Owner can optionally enable a security setting for the PagerDuty mobile app, Mobile App Lock, which locks the app after a period of inactivity.

Read more about this feature in the Advanced Mobile Security article.

Incident Priorities

Incident priority levels help you classify the most important incidents from the least important ones. The Account Owner manages aspects of this feature in the web app.

Read more about this feature in the Incident Priority article.

Status Updates

The Account Owner can customize the look and feel of status update emails by uploading a company logo.

Read more about this feature in the Status Update article.

On-Call Readiness

On-Call Readiness Reports help organizations improve incident response quality by ensuring responders have optimal notification rule configurations. The Account Owner can set a Default Readiness Profile that best fits their organization’s needs.

This article details more information about On-Call Readiness Reports.

Account Settings

Every PagerDuty account has one user that is designated as the Account Owner. This user has special access to perform any action in the account. The Account Owner is the only user with access to Account Settings, which includes account details, the ability to transfer account ownership and configure email domain restrictions.

Account Details

Company Name

To set the company name:

  1. In the web app, navigate to User Icon Account Settings.
  2. In the field Company Name, enter the name of your organization.
  3. Click Save Changes.

Default Time Zone

New user accounts will use this time zone. If a user prefers to use a different time zone, they can change it on their user profile.

  1. In the web app, navigate to User Icon Account Settings.
  2. Select a time zone from the dropdown.
  3. Click Save Changes.

Contact Details

For privacy’s sake, you may wish to obscure users’ contact information. With the options below enabled, users’ contact information is obscured for any user who is not the Account Owner or an Admin.

Hide Contact Phone and SMS Numbers

  1. In the web app, navigate to User Icon Account Settings.
  2. Check the box Hide Contact Phone and SMS Numbers.
  3. Click Save Changes.

Hide Contact Email Addresses

  1. In the web app, navigate to User Icon Account Settings.
  2. Check the box Hide Contact Email Addresses.
  3. Click Save Changes.

To demonstrate, here is what a user’s contact information might look like with both of the options above enabled:

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Hidden contact information

Change Account Owner

  1. In the web app, navigate to User Icon Account Settings.
  2. In the section Change Account Owner, enter a search term or select the user you’d like to transfer account ownership to.
  3. Click the button Change account owner.
  4. Accept the confirmation message to transfer ownership.

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User Role After Transferring Account Ownership

When you transfer account ownership to a different user, your user account will have its role changed to be an Admin user.

Account Owner Unavailable

If the current account owner has left your organization and their PagerDuty login information is not available, we suggest the following:

  1. Contact your internal IT department to request access to the former Account Owner's email inbox.
  2. In your web browser, navigate your organization's PagerDuty login page (e.g., https://your-subdomain.pagerduty.com/sign_in), enter the former Account Owner's email address, and click Forgot your password? to send a password reset email.
  3. Follow the instructions in the password reset email to log in to your PagerDuty account as the Account Owner, and follow the steps above to transfer account ownership to an appropriate user.

Email Domain Restriction

You may wish to restrict users to only use domains on a specific allow list. This setting can apply to both login and contact email address. Additionally, the restriction applies to future updates — existing email addresses will continue to function.

  1. In the web app, navigate to User Icon Account Settings.
  2. Under the section Email Domain Restriction, check the boxes to restrict login email addresses and/or contact email addresses (an email address where a user receives notifications).
  3. Enter a comma-separated list of domains to allow.
  4. Click Update Email Domain Settings.

Users who enter email domains not specified in the Email Domain Allow List will now see the following dialog boxes when entering their login email and/or contact information email.

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Subdomains in Email Addresses

If your organization uses email subdomains within your overarching email domain, you will need to explicitly include each variation, for example: mail.companyxyz.com, brand.companyxyz.com, etc..


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