Your user profile is where you will configure important personal settings, such as contact information and notification rules to receive timely incident notifications.

To access your user profile:

1. In the web app, hover over your User Icon in the top right corner.
2. Select My Profile.

You can configure the following items in the user profile:

• Contact Information: Enter your contact information and basic account information so you can be notified about PagerDuty incidents in a timely fashion.
• Notification Rules: Set up rules to determine how and when you’re notified about PagerDuty incidents.
• User Settings: Configure login information and other account settings.
• Permissions & Teams: Information about which Teams you’re on and associated permissions (Only available with Advanced Permissions).
• On-Call Shifts: Review when you’ll be on call and create overrides.
• Subscriptions: Manage your business service subscriptions.

Contact Information

In the Contact Information tab of the user profile (User Icon My Profile Contact Information), you can add and edit basic contact information and personal details, as well as view recent account activity.

Read Contact Information to learn more.

Notification Rules

Notification rules determine how you will be notified when an incident is assigned to you. This applies to both the frequency of when you’re notified, as well as which methods will be used (push, phone call, SMS, email, and/or Slack). You can configure different sets of rules for high and low-urgency incidents, as well as when incidents change.

Read Notification Rules for more information.

User Settings

In the User Settings tab of your user profile (User Icon My Profile User Settings), you can manage login information, view your user role, manage linked accounts and applications and configure other helpful settings.

Please read User Settings for more information.

Permissions & Teams

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Advanced Permissions

The Permissions & Teams tab will only be available on accounts with Advanced Permissions.

On the Permissions & Teams tab, you can review your Base Role, as well as which Team(s) you are a part of.

Read more about administering this information in our Advanced Permissions and Teams articles.

On-Call Shifts

My On-Call Shifts offers a single, easy-to-use overview of their shifts across all escalation policies and schedules. This feature shows if a user is on call now, a list of their associated shifts and their schedule for the upcoming weeks and months.

Users can easily create override shifts across multiple schedules since all of the shifts are accessible in one place. My On-Call Shifts is also available as a widget on the right side of the Incidents page, displaying their current shift, and when they are on call next.

For more information, please refer to My On-Call Shifts.

Subscriptions

The Subscriptions tab is where you manage the business services you’re subscribed to. After subscribing to a business service, you’ll receive status updates when there’s an incident on a supporting technical service. Status update notifications are configured on your user profile’s Notification Rules tab.

For more information about subscribing to business services, please read Business Service Subscription.