My On-Call Shifts allows users to view their current and upcoming on-call responsibilities in a single, easy-to-use view, where they can also create overrides for any of their shifts. My On-Call Shifts is also available as a widget on the right side of the Incidents page, which displays a user’s current shift and when they are on call next.
📘
Schedules and Escalation Policies
My On-Call Shifts displays schedule shifts if the schedule is part of an active escalation policy. If you have shifts on a schedule that do not appear in My On-Call Shifts, please check that the schedule on an escalation policy, and that a service uses the escalation policy.
My On-Call Shifts in the Web App
To access the My On-Call Shifts page:
Navigate to PeopleMy On-Call Shifts, or User IconMy ProfileOn-Call Shifts tab.
The following information is displayed here:
Currently On-Call: In the upper left you will see shifts that you are currently on call for.
My On-Call Shifts: Below on the left, you will see a list of all your on-call shifts.
Calendar: Center screen you will see a calendar of your upcoming on-call shifts, up to 90 days in the future.
Use the dropdown in the top right to adjust the time range by month, week, day or list view.
📘
90 Day Calendar Limit
The calendar will only display shifts up to 90 days in the future. You may view calendar dates beyond 90 days, but shifts will not be visible.
Shift Types
Shifts types are denoted by the following:
Recurring on-call shifts have a solid color.
Shifts where you are always on-call have a diagonal line pattern.
Adjust the Time Zone
You can adjust the time zone using the dropdown on the left side of the screen.
Toggle Escalation Policy Layers
To add or remove on-call shifts from the view, click the eye icon to the right of a shift in your My On-Call Shifts list. Your selection is saved when you navigate away from the page.
View Another User’s On-Call Shifts
Go to PeopleUsers and select another user to visit their profile page.
Select the On-Call Shifts tab.
📘
Tip
You can create overrides while viewing another user’s On-Call Shifts page.
Create Overrides on My On-Call Shifts
There are two ways to create overrides on the My On-Call Shifts page:
Delete Overrides Made Using the Multi-Overrides Tool
If you wish to delete any overrides that were made with the Multi-Overrides tool, you will need to individually delete them. This is typically done on the associated schedule’s detail page. This Knowledge Base article covers deleting overrides.
Multi-Overrides can only be made up to 3 months out from the current date.
Navigate to PeopleMy On-Call Shifts.
In the calendar, hover over a date, then click and drag to select the range of dates you would like to override.
In the modal, select a user from the Who should take this shift? dropdown.
Review the shifts that you are overriding — you may optionally edit the start and end times, as well as uncheck shifts from the list at the bottom of the modal.
Click Create Override.
Create Override Button
Navigate to PeopleMy On-Call ShiftsCreate Override.
In the modal, select a user to override In the Who should take this shift? dropdown, select a user to override the shift.
Update the start and end times to cover the appropriate time range.
Optional: If you do not wish to override all of a user’s shifts, you can uncheck shifts from the list at the bottom of the modal.
Click Create Override.
My On-Call Shifts Widget
To access the My On-Call Shifts widget, navigate to the right side of the Incidents page. The widget displays your current on-call shifts with dates and times, as well as escalation policies you are on-call for and upcoming shifts.
\n\n","logo_white_use":false,"overlay":"triangles","typography":{"tk_headline":"","tk_key":"","typekit":false,"body":"Open+Sans:400:sans-serif","headline":"Open+Sans:400:sans-serif","tk_body":""},"categoriesAsDropdown":false,"colors":{"highlight":"","main":"#06ac38","main_alt":"#4981a7","body_highlight":"#06ac38","header_text":"","custom_login_link_color":""},"favicon":["https://files.readme.io/f344281-small-pd_favicon_dark_green.png","pd_favicon_dark_green.png",32,32,"#000000","https://files.readme.io/92649bf-pd_favicon_dark_green.png"],"html_footer":"\n\n\n\n","html_hidelinks":false,"referenceLayout":"row","childrenAsPills":false,"global_landing_page":{"html":"","redirect":""},"splitReferenceDocs":false,"rdmd":{"callouts":{"useIconFont":false},"theme":{"background":"","border":"","markdownEdge":"","markdownFont":"","markdownFontSize":"","markdownLineHeight":"","markdownRadius":"","markdownText":"","markdownTitle":"","markdownTitleFont":"","mdCodeBackground":"","mdCodeFont":"","mdCodeRadius":"","mdCodeTabs":"","mdCodeText":"","tableEdges":"","tableHead":"","tableHeadText":"","tableRow":"","tableStripe":"","tableText":"","text":"","title":""}},"subheaderStyle":"dropdown","showMetricsInReference":true,"referenceSimpleMode":true,"stylesheet_hub3":"/* Redesign Updates 3/22/2022 (ERDMAN) */\n @media only screen and (min-width: 769px) {\n .useReactApp .rm-Header {\n --Header-background: transparent !important;\n }\n}\n .useReactApp .rm-Header.rm-Header_overlay.rm-Header_overlay-triangles {\n background: linear-gradient(45deg,#06ac38 0,#2b9594 70%,#4981a7 100%) !important;\n}\n .useReactApp .hub-is-home .kb-header {\n display: block;\n font-size: 30px;\n color: #fff;\n}\n .useReactApp .hub-is-home #search-form input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 90%;\n border-radius: 3px;\n font-size: 1.1rem;\n font-family: helvetica neue;\n margin: 0 auto;\n margin-bottom:30px;\n}\n @media only screen and (min-width: 48em){\n .useReactApp .hub-is-home .col-sm-4 {\n -ms-flex-preferred-size: 31.33333333%;\n flex-basis: 31.33333333%;\n max-width: 31.33333333%;\n }\n}\n .useReactApp .hub-is-home .row {\n box-sizing: border-box;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-flex: 0;\n -ms-flex: 0 1 auto;\n flex: 0 1 auto;\n -webkit-box-orient: horizontal;\n -webkit-box-direction: normal;\n -ms-flex-direction: row;\n flex-direction: row;\n -ms-flex-wrap: wrap;\n flex-wrap: wrap;\n margin-right: -0.5rem;\n margin-left: -0.5rem;\n}\n .useReactApp .hub-is-home a.box {\n padding: 12px!important;\n margin: 10px!important;\n min-height: 235px;\n}\n .useReactApp .contact-bar {\n width: 100%;\n background: #343434;\n padding: 20px;\n}\n @media only screen and (max-width: 769px){\n .useReactApp .hub-is-home a.box {\n padding: 12px!important;\n margin: 10px!important;\n min-height: 1px !important;\n max-width: 100% !important;\n width: 100% !important;\n }\n .useReactApp .hub-is-home .row{\n -ms-flex-direction: column;\n flex-direction: column;\n }\n}\n @media only screen and (min-width: 64em){\n .useReactApp .col-md-3 {\n -ms-flex-preferred-size: 25%;\n flex-basis: 25%;\n max-width: 25%;\n }\n}\n @media only screen and (min-width: 48em){\n .useReactApp .col-sm-9 {\n -ms-flex-preferred-size: 75%;\n flex-basis: 75%;\n max-width: 75%;\n }\n .useReactApp .contact-bar p {\n color: #f4f4f4;\n }\n}","loginLogo":[],"logo_large":false,"colorScheme":"light","changelog":{"layoutExpanded":false,"showAuthor":true,"showExactDate":false}},"custom_domain":"","childrenProjects":[],"description":"Get help configuring your account and using PagerDuty. Contact Support: https://www.pagerduty.com/contact-us/#contact-support","error404":"404","experiments":[],"first_page":"landing","flags":{"speedyRender":false,"stripe":false,"allowImport":false,"allowXFrame":false,"swagger":false,"hideGoogleAnalytics":false,"hub2":true,"migrationSwaggerRun":true,"correctnewlines":false,"jwt":true,"migrationRun":false,"oauth":false,"allow_hub2":false,"autoSslGeneration":true,"newApiExplorer":true,"alwaysShowDocPublishStatus":false,"cookieAuthentication":false,"directGoogleToStableVersion":false,"disableAnonForum":false,"enterprise":true,"newEditor":true,"newMarkdown":false,"translation":true,"newMarkdownBetaProgram":false,"oldMarkdown":false,"newSearch":true,"rdmdCompatibilityMode":false,"tutorials":true,"staging":false,"allowApiExplorerJsonEditor":false,"useReactApp":true,"auth0Oauth":false,"newHeader":false,"referenceRedesign":false,"graphql":false,"singleProjectEnterprise":false,"dashReact":false,"allowReferenceUpgrade":true,"metricsV2":true,"newEditorDash":true,"enableRealtimeExperiences":false,"reviewWorkflow":true,"star":false,"allowDarkMode":false,"forceDarkMode":false,"useReactGLP":false,"disablePasswordlessLogin":false,"personalizedDocs":false,"myDevelopers":false,"superHub":false,"developerDashboard":false,"allowReusableOTPs":false,"dashHomeRefresh":false,"owlbotAi":false,"apiV2":false,"git":{"read":false,"write":false},"superHubBeta":false,"dashQuickstart":false,"disableAutoTranslate":true,"customBlocks":false,"devDashHub":false,"disableSAMLScoping":false,"allowUnsafeCustomHtmlSuggestionsFromNonAdmins":false,"apiAccessRevoked":false},"fullBaseUrl":"https://pd-support.readme.io/","glossaryTerms":[{"_id":"62cf41ad438b1600472d750c","term":"subdomain","definition":"Your PagerDuty subdomain acts as your account's unique identifier. You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf4849df11ad00595ab08e","term":"notification","definition":"A notification is sent to the user on-call when an incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a phone call, SMS, email or push notification from the PagerDuty mobile app."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."}],"graphqlSchema":"","gracePeriod":{"enabled":false,"endsAt":null},"hasOneChild":false,"healthCheck":{"provider":"statusPage","settings":{"page":"33yy6hwxnwr3","status":false,"url":""}},"intercom_secure_emailonly":false,"intercom":"","is_active":true,"internal":"","landing_bottom":[{"html":"
"}],"metrics":{"monthlyLimit":0,"thumbsEnabled":true,"planLimit":1000000,"realtime":{"dashEnabled":false,"hubEnabled":false}},"modules":{"landing":true,"suggested_edits":false,"discuss":false,"reference":false,"examples":true,"docs":true,"changelog":false,"logs":false,"custompages":false,"tutorials":false,"graphql":false},"name":"PagerDuty Knowledge Base","nav_names":{"discuss":"Community Discussions","docs":"Knowledge Base","reference":"API Docs","changelog":"Blog","tutorials":"","recipes":""},"oauth_url":"https://oauth.readme.io/p/pdsupport/oauth","onboardingCompleted":{"documentation":true,"appearance":true,"jwt":true,"api":true,"logs":false,"domain":true,"metricsSDK":false},"owlbot":{"enabled":false,"isPaying":false,"customization":{"answerLength":"long","customTone":"","defaultAnswer":"","forbiddenWords":"","tone":"casual"}},"owner":"5bc90cbc685fb5001ead5f2d","plan":"enterprise","planOverride":"enterprise","planTrial":"enterprise","readmeScore":{"components":{"newDesign":{"enabled":true,"points":25},"reference":{"enabled":false,"points":50},"tryItNow":{"enabled":true,"points":35},"syncingOAS":{"enabled":false,"points":10},"customLogin":{"enabled":true,"points":25},"metrics":{"enabled":false,"points":40},"recipes":{"enabled":false,"points":15},"pageVoting":{"enabled":true,"points":1},"suggestedEdits":{"enabled":false,"points":10},"support":{"enabled":false,"points":5},"htmlLanding":{"enabled":true,"points":5},"guides":{"enabled":true,"points":10},"changelog":{"enabled":false,"points":5},"glossary":{"enabled":true,"points":1},"variables":{"enabled":true,"points":1},"integrations":{"enabled":true,"points":2}},"percentScore":37.5,"totalScore":105},"reCaptchaSiteKey":"","reference":{"alwaysUseDefaults":true},"stable":{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf","64776fa4f4c6aa033bc8fd50","64ed0918d2a83b002042a261","6515c96f0d8d00000d36e1af","6524758ad1dc5f0075b08c93"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0","updatedAt":"2023-10-09T21:50:02.586Z"},"subdomain":"pd-support","subpath":"","topnav":{"edited":true,"left":[{"type":"docs","text":"Knowledge Base","url":"/docs"},{"text":"Integrations","url":"https://www.pagerduty.com/integrations","type":"url"},{"type":"url","text":"API Docs","url":"https://developer.pagerduty.com?utm_source=web&utm_campaign=kb_top_nav&utm_medium=link"},{"type":"url","text":"Community","url":"https://community.pagerduty.com/forum/"},{"type":"url","text":"PagerDuty University","url":"https://university.pagerduty.com/"}],"right":[{"url":"https://www.pagerduty.com/contact-us/#contact-support","text":"Contact Support","type":"url"},{"url":"https://tickets.pagerduty.com/s/","text":"My Support Tickets","type":"url"}],"bottom":[]},"trial":{"trialEndsAt":"2017-02-15T05:49:29.849Z","trialDeadlineEnabled":false},"translate":{"languages":[{"name":"Japanese","code":"ja","_id":"646ce268725bb4001d030b15"}],"provider":"transifex","key_public":"d5f34e8fce8f4161a0c9ca7f15ac7e49","key_secret":"1/f59171472574b47e6a950853340fde160951bad6","org_name":"PagerDuty","project_name":"pagerduty-knowledge-base","show_widget":true},"url":"https://www.pagerduty.com","versions":[{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf","64776fa4f4c6aa033bc8fd50","64ed0918d2a83b002042a261","6515c96f0d8d00000d36e1af","6524758ad1dc5f0075b08c93"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0","updatedAt":"2023-10-09T21:50:02.586Z"},{"_id":"6316374379a6e900921a656d","version":"2","version_clean":"2.0.0","codename":"","is_stable":false,"is_beta":false,"is_hidden":true,"is_deprecated":false,"categories":["6316374379a6e900921a6489","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","6316374379a6e900921a648a","6316374379a6e900921a648b","6316374379a6e900921a648c","6316374379a6e900921a648d","6316374379a6e900921a648e","6316374379a6e900921a648f","6316374379a6e900921a6490","6316374379a6e900921a6491","589a54613857222f001e4999","6316374379a6e900921a6492","6316374379a6e900921a6493","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","6316374379a6e900921a6494","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","6316374379a6e900921a6495","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","6316374379a6e900921a6496","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","6316374379a6e900921a6497","6316374379a6e900921a6498","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","6316374379a6e900921a6499","6316374379a6e900921a649a","6316374379a6e900921a649b","6316374379a6e900921a649c","63d9a00f7f835300035d85c1"],"createdAt":"2017-02-01T05:49:29.877Z","forked_from":"589179dff4624a0f00083722","project":"589176e943f74319009dbffa","__v":0,"releaseDate":"2017-02-01T05:49:29.877Z"}],"variableDefaults":[{"_id":"620c3ffd6c8a51002f718f21","name":"pricing plan 1","default":"Free","source":""},{"_id":"620c3ffd6c8a51002f718f20","name":"pricing plan 2","default":"Professional","source":""},{"_id":"620c3ffd6c8a51002f718f1f","name":"pricing plan 3","default":"Business","source":""},{"_id":"620c3ffd6c8a51002f718f1e","name":"pricing plan 4","default":"Digital Operations","source":""},{"_id":"62968ecfa47ebd00522a677a","name":"","default":"","source":""}],"webhookEnabled":false},"custom_domain":"support.pagerduty.com","childrenProjects":[],"description":"Get help configuring your account and using PagerDuty. Contact Support: https://www.pagerduty.com/contact-us/#contact-support","error404":"404","experiments":[],"first_page":"landing","flags":{"allowApiExplorerJsonEditor":false,"allowDarkMode":false,"alwaysShowDocPublishStatus":false,"allow_hub2":false,"allowXFrame":false,"correctnewlines":false,"dashReact":true,"disablePasswordlessLogin":false,"directGoogleToStableVersion":false,"disableAnonForum":false,"enterprise":true,"graphql":false,"hub2":true,"migrationRun":false,"migrationSwaggerRun":true,"newEditor":true,"newEditorDash":true,"newMarkdownBetaProgram":true,"newSearch":true,"oauth":false,"oldMarkdown":false,"personalizedDocs":false,"rdmdCompatibilityMode":false,"reviewWorkflow":true,"singleProjectEnterprise":true,"speedyRender":false,"staging":true,"star":false,"swagger":false,"translation":true,"useReactApp":true,"useReactGLP":true,"myDevelopers":false,"superHub":false,"developerDashboard":false,"allowReusableOTPs":false,"dashHomeRefresh":false,"owlbotAi":false,"apiV2":false,"dashQuickstart":false,"git":{"read":false,"write":false},"superHubBeta":false,"disableAutoTranslate":true,"customBlocks":false,"devDashHub":false,"disableSAMLScoping":false,"allowUnsafeCustomHtmlSuggestionsFromNonAdmins":false,"apiAccessRevoked":false,"stripe":false,"allowImport":false,"hideGoogleAnalytics":false,"jwt":true,"autoSslGeneration":true,"newApiExplorer":true,"cookieAuthentication":false,"newMarkdown":false,"tutorials":true,"auth0Oauth":false,"newHeader":false,"referenceRedesign":false,"allowReferenceUpgrade":true,"metricsV2":true,"enableRealtimeExperiences":false,"forceDarkMode":false},"fullBaseUrl":"https://support.pagerduty.com/pd-support","glossaryTerms":[{"_id":"62cf41ad438b1600472d750c","term":"subdomain","definition":"Your PagerDuty subdomain acts as your account's unique identifier. You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf4849df11ad00595ab08e","term":"notification","definition":"A notification is sent to the user on-call when an incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a phone call, SMS, email or push notification from the PagerDuty mobile app."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."}],"graphqlSchema":"","gracePeriod":{"enabled":false,"endsAt":null},"hasOneChild":false,"healthCheck":{"provider":"statusPage","settings":{"page":"33yy6hwxnwr3","status":false,"url":""}},"intercom_secure_emailonly":false,"intercom":"","is_active":true,"internal":"","landing_bottom":[{"html":"
"}],"metrics":{"monthlyLimit":0,"thumbsEnabled":true,"planLimit":1000000,"realtime":{"dashEnabled":false,"hubEnabled":false}},"modules":{"landing":true,"suggested_edits":false,"discuss":false,"reference":false,"examples":true,"docs":true,"changelog":false,"logs":false,"custompages":false,"tutorials":false,"graphql":false},"name":"PagerDuty Knowledge Base","nav_names":{"discuss":"Community Discussions","docs":"Knowledge Base","reference":"API Docs","changelog":"Blog","tutorials":"","recipes":""},"oauth_url":"https://oauth.readme.io/p/pdsupport/oauth","onboardingCompleted":{"documentation":true,"appearance":true,"jwt":true,"api":true,"logs":false,"domain":true,"metricsSDK":false},"owlbot":{"enabled":false,"isPaying":false,"customization":{"answerLength":"long","customTone":"","defaultAnswer":"","forbiddenWords":"","tone":"casual"}},"owner":"5bc90cbc685fb5001ead5f2d","plan":"enterprise","planOverride":"business","planTrial":"enterprise","readmeScore":{"components":{"newDesign":{"enabled":true,"points":25},"reference":{"enabled":false,"points":50},"tryItNow":{"enabled":true,"points":35},"syncingOAS":{"enabled":false,"points":10},"customLogin":{"enabled":true,"points":25},"metrics":{"enabled":false,"points":40},"recipes":{"enabled":false,"points":15},"pageVoting":{"enabled":true,"points":1},"suggestedEdits":{"enabled":false,"points":10},"support":{"enabled":false,"points":5},"htmlLanding":{"enabled":true,"points":5},"guides":{"enabled":true,"points":10},"changelog":{"enabled":false,"points":5},"glossary":{"enabled":true,"points":1},"variables":{"enabled":true,"points":1},"integrations":{"enabled":true,"points":2}},"percentScore":37.5,"totalScore":105},"reCaptchaSiteKey":"","reference":{"alwaysUseDefaults":true},"siblings":[{"_id":"589176e943f74319009dbffa","description":"Get help configuring your account and using PagerDuty. Contact Support: https://www.pagerduty.com/contact-us/#contact-support","is_active":true,"owner":"5bc90cbc685fb5001ead5f2d","subdomain":"pd-support","modules":{"landing":true,"suggested_edits":false,"discuss":false,"reference":false,"examples":true,"docs":true,"changelog":false,"logs":false,"custompages":false,"tutorials":false,"graphql":false},"nav_names":{"discuss":"Community Discussions","docs":"Knowledge Base","reference":"API Docs","changelog":"Blog","tutorials":"","recipes":""},"internal":"","name":"PagerDuty Knowledge Base","robotsAllow":true,"stable":"589179dff4624a0f00083722","subpath":""}],"stable":{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf","64776fa4f4c6aa033bc8fd50","64ed0918d2a83b002042a261","6515c96f0d8d00000d36e1af","6524758ad1dc5f0075b08c93"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0","updatedAt":"2023-10-09T21:50:02.586Z"},"subdomain":"pd-support","subpath":"","topnav":{"edited":true,"left":[{"type":"docs","text":"Knowledge Base","url":"/docs"},{"text":"Integrations","url":"https://www.pagerduty.com/integrations","type":"url"},{"type":"url","text":"API Docs","url":"https://developer.pagerduty.com?utm_source=web&utm_campaign=kb_top_nav&utm_medium=link"},{"type":"url","text":"Community","url":"https://community.pagerduty.com/forum/"},{"type":"url","text":"PagerDuty University","url":"https://university.pagerduty.com/"}],"right":[{"url":"https://www.pagerduty.com/contact-us/#contact-support","text":"Contact Support","type":"url"},{"url":"https://tickets.pagerduty.com/s/","text":"My Support Tickets","type":"url"}],"bottom":[]},"trial":{"trialEndsAt":"2017-02-15T05:49:29.849Z","trialDeadlineEnabled":false},"translate":{"languages":[{"name":"Japanese","code":"ja","_id":"646ce268725bb4001d030b15"}],"provider":"transifex","key_public":"d5f34e8fce8f4161a0c9ca7f15ac7e49","key_secret":"1/f59171472574b47e6a950853340fde160951bad6","org_name":"PagerDuty","project_name":"pagerduty-knowledge-base","show_widget":true},"url":"https://www.pagerduty.com","versions":[{"_id":"589179dff4624a0f00083722","categories":["589179dff4624a0f00083720","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","589a53c079a27e1b00dedc03","589a53ce79a27e1b00dedc04","589a53dfd775872500985b37","589a53ea3857222f001e4996","589a542f3857222f001e4998","589a5433e94a202500fa2fd1","589a5438e94a202500fa2fd2","589a5443d775872500985b39","589a54613857222f001e4999","589a547879a27e1b00dedc08","589ac40f3693080f0034cf88","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","590ce28fb0deda0f00c442c4","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","5914f2967c2c552d008b7729","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","59422ad41c78b8000fa4297d","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","5b117bf813001800038286d2","5b761f579394ed00031d7a85","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","61ae5c8a7f33330224ce02e0","61b7a4a3c9e7bf0050e1cd9b","61b7d674989a07004f91c0d5","62fbc0466ee1a3001aafbe56","63373d218ae25e0083d79d43","6360431a200a7e001079df91","63d9a00f7f835300035d85bf","64776fa4f4c6aa033bc8fd50","64ed0918d2a83b002042a261","6515c96f0d8d00000d36e1af","6524758ad1dc5f0075b08c93"],"createdAt":"2017-02-01T05:49:29.877Z","is_beta":false,"codename":"Ice Bear's Guide to the PagerDuty","forked_from":"589176e943f74319009dbffd","is_deprecated":false,"is_stable":true,"project":"589176e943f74319009dbffa","version":"1","__v":33,"is_hidden":false,"releaseDate":"2017-02-01T05:49:29.877Z","version_clean":"1.0.0","updatedAt":"2023-10-09T21:50:02.586Z"},{"_id":"6316374379a6e900921a656d","version":"2","version_clean":"2.0.0","codename":"","is_stable":false,"is_beta":false,"is_hidden":true,"is_deprecated":false,"categories":["6316374379a6e900921a6489","58917dd543f74319009dc010","58919c350152e20f00bef70c","5891a6ff43f74319009dc04f","6316374379a6e900921a648a","6316374379a6e900921a648b","6316374379a6e900921a648c","6316374379a6e900921a648d","6316374379a6e900921a648e","6316374379a6e900921a648f","6316374379a6e900921a6490","6316374379a6e900921a6491","589a54613857222f001e4999","6316374379a6e900921a6492","6316374379a6e900921a6493","58d201237ba8e82300140aad","58d201a1b027aa1900fe5be3","58d2020e7ba8e82300140aef","58d221c3d1ff8e250068d229","58d223e45b54012f00400a9e","6316374379a6e900921a6494","59134a4294ebfc0f0033e912","5914b472adef8c0f00797c86","6316374379a6e900921a6495","591a07287dd15b0f000f56cd","591ccd61d02f5c2f00c4b7ba","594203bcf3f354000f594c2f","6316374379a6e900921a6496","59c4428fc2f44300101e8f66","5a2ad630bc5fba00283907ba","6316374379a6e900921a6497","6316374379a6e900921a6498","5cd5edc1af4c56001fc1719f","5cd5eefbf0b749002b2a7d36","6316374379a6e900921a6499","6316374379a6e900921a649a","6316374379a6e900921a649b","6316374379a6e900921a649c","63d9a00f7f835300035d85c1"],"createdAt":"2017-02-01T05:49:29.877Z","forked_from":"589179dff4624a0f00083722","project":"589176e943f74319009dbffa","__v":0,"releaseDate":"2017-02-01T05:49:29.877Z"}],"variableDefaults":[{"_id":"620c3ffd6c8a51002f718f21","name":"pricing plan 1","default":"Free","source":""},{"_id":"620c3ffd6c8a51002f718f20","name":"pricing plan 2","default":"Professional","source":""},{"_id":"620c3ffd6c8a51002f718f1f","name":"pricing plan 3","default":"Business","source":""},{"_id":"620c3ffd6c8a51002f718f1e","name":"pricing plan 4","default":"Digital Operations","source":""},{"_id":"62968ecfa47ebd00522a677a","name":"","default":"","source":""}],"webhookEnabled":false,"parent":{"_id":"6324af6da34395000f2d3c5a","appearance":{"rdmd":{"callouts":{"useIconFont":false},"theme":{"background":"","border":"","markdownEdge":"","markdownFont":"","markdownFontSize":"","markdownLineHeight":"","markdownRadius":"","markdownText":"","markdownTitle":"","markdownTitleFont":"","mdCodeBackground":"","mdCodeFont":"","mdCodeRadius":"","mdCodeTabs":"","mdCodeText":"","tableEdges":"","tableHead":"","tableHeadText":"","tableRow":"","tableStripe":"","tableText":"","text":"","title":""}},"main_body":{"type":"links"},"colors":{"highlight":"","main":"#06ac38","main_alt":"","header_text":"","body_highlight":"","custom_login_link_color":""},"typography":{"headline":"Open+Sans:400:sans-serif","body":"Open+Sans:400:sans-serif","typekit":false,"tk_key":"","tk_headline":"","tk_body":""},"header":{"style":"solid","img":[],"img_size":"auto","img_pos":"tl"},"body":{"style":"none"},"global_landing_page":{"html":"
\n\n","logo_white_use":false,"overlay":"triangles","typography":{"tk_headline":"","tk_key":"","typekit":false,"body":"Open+Sans:400:sans-serif","headline":"Open+Sans:400:sans-serif","tk_body":""},"categoriesAsDropdown":false,"colors":{"highlight":"","main":"#06ac38","main_alt":"#4981a7","body_highlight":"#06ac38","header_text":"","custom_login_link_color":""},"favicon":["https://files.readme.io/f344281-small-pd_favicon_dark_green.png","pd_favicon_dark_green.png",32,32,"#000000","https://files.readme.io/92649bf-pd_favicon_dark_green.png"],"html_footer":"\n\n\n\n","html_hidelinks":false,"referenceLayout":"row","childrenAsPills":false,"global_landing_page":{"html":"","redirect":""},"splitReferenceDocs":false,"rdmd":{"callouts":{"useIconFont":false},"theme":{"background":"","border":"","markdownEdge":"","markdownFont":"","markdownFontSize":"","markdownLineHeight":"","markdownRadius":"","markdownText":"","markdownTitle":"","markdownTitleFont":"","mdCodeBackground":"","mdCodeFont":"","mdCodeRadius":"","mdCodeTabs":"","mdCodeText":"","tableEdges":"","tableHead":"","tableHeadText":"","tableRow":"","tableStripe":"","tableText":"","text":"","title":""}},"subheaderStyle":"dropdown","showMetricsInReference":true,"referenceSimpleMode":true,"stylesheet_hub3":"/* Redesign Updates 3/22/2022 (ERDMAN) */\n @media only screen and (min-width: 769px) {\n .useReactApp .rm-Header {\n --Header-background: transparent !important;\n }\n}\n .useReactApp .rm-Header.rm-Header_overlay.rm-Header_overlay-triangles {\n background: linear-gradient(45deg,#06ac38 0,#2b9594 70%,#4981a7 100%) !important;\n}\n .useReactApp .hub-is-home .kb-header {\n display: block;\n font-size: 30px;\n color: #fff;\n}\n .useReactApp .hub-is-home #search-form input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 90%;\n border-radius: 3px;\n font-size: 1.1rem;\n font-family: helvetica neue;\n margin: 0 auto;\n margin-bottom:30px;\n}\n @media only screen and (min-width: 48em){\n .useReactApp .hub-is-home .col-sm-4 {\n -ms-flex-preferred-size: 31.33333333%;\n flex-basis: 31.33333333%;\n max-width: 31.33333333%;\n }\n}\n .useReactApp .hub-is-home .row {\n box-sizing: border-box;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-flex: 0;\n -ms-flex: 0 1 auto;\n flex: 0 1 auto;\n -webkit-box-orient: horizontal;\n -webkit-box-direction: normal;\n -ms-flex-direction: row;\n flex-direction: row;\n -ms-flex-wrap: wrap;\n flex-wrap: wrap;\n margin-right: -0.5rem;\n margin-left: -0.5rem;\n}\n .useReactApp .hub-is-home a.box {\n padding: 12px!important;\n margin: 10px!important;\n min-height: 235px;\n}\n .useReactApp .contact-bar {\n width: 100%;\n background: #343434;\n padding: 20px;\n}\n @media only screen and (max-width: 769px){\n .useReactApp .hub-is-home a.box {\n padding: 12px!important;\n margin: 10px!important;\n min-height: 1px !important;\n max-width: 100% !important;\n width: 100% !important;\n }\n .useReactApp .hub-is-home .row{\n -ms-flex-direction: column;\n flex-direction: column;\n }\n}\n @media only screen and (min-width: 64em){\n .useReactApp .col-md-3 {\n -ms-flex-preferred-size: 25%;\n flex-basis: 25%;\n max-width: 25%;\n }\n}\n @media only screen and (min-width: 48em){\n .useReactApp .col-sm-9 {\n -ms-flex-preferred-size: 75%;\n flex-basis: 75%;\n max-width: 75%;\n }\n .useReactApp .contact-bar p {\n color: #f4f4f4;\n }\n}","loginLogo":[],"logo_large":false,"colorScheme":"light","changelog":{"layoutExpanded":false,"showAuthor":true,"showExactDate":false}},"custom_domain":"","childrenProjects":[],"description":"Get help configuring your account and using PagerDuty. Contact Support: https://www.pagerduty.com/contact-us/#contact-support","error404":"404","experiments":[],"first_page":"landing","flags":{"speedyRender":false,"stripe":false,"allowImport":false,"allowXFrame":false,"swagger":false,"hideGoogleAnalytics":false,"hub2":true,"migrationSwaggerRun":true,"correctnewlines":false,"jwt":true,"migrationRun":false,"oauth":false,"allow_hub2":false,"autoSslGeneration":true,"newApiExplorer":true,"alwaysShowDocPublishStatus":false,"cookieAuthentication":false,"directGoogleToStableVersion":false,"disableAnonForum":false,"enterprise":true,"newEditor":true,"newMarkdown":false,"translation":true,"newMarkdownBetaProgram":false,"oldMarkdown":false,"newSearch":true,"rdmdCompatibilityMode":false,"tutorials":true,"staging":false,"allowApiExplorerJsonEditor":false,"useReactApp":true,"auth0Oauth":false,"newHeader":false,"referenceRedesign":false,"graphql":false,"singleProjectEnterprise":false,"dashReact":false,"allowReferenceUpgrade":true,"metricsV2":true,"newEditorDash":true,"enableRealtimeExperiences":false,"reviewWorkflow":true,"star":false,"allowDarkMode":false,"forceDarkMode":false,"useReactGLP":false,"disablePasswordlessLogin":false,"personalizedDocs":false,"myDevelopers":false,"superHub":false,"developerDashboard":false,"allowReusableOTPs":false,"dashHomeRefresh":false,"owlbotAi":false,"apiV2":false,"git":{"read":false,"write":false},"superHubBeta":false,"dashQuickstart":false,"disableAutoTranslate":true,"customBlocks":false,"devDashHub":false,"disableSAMLScoping":false,"allowUnsafeCustomHtmlSuggestionsFromNonAdmins":false,"apiAccessRevoked":false},"fullBaseUrl":"https://pd-support.readme.io/","glossaryTerms":[{"_id":"62cf41ad438b1600472d750c","term":"subdomain","definition":"Your PagerDuty subdomain acts as your account's unique identifier. You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf4849df11ad00595ab08e","term":"notification","definition":"A notification is sent to the user on-call when an incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a phone call, SMS, email or push notification from the PagerDuty mobile app."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."}],"graphqlSchema":"","gracePeriod":{"enabled":false,"endsAt":null},"hasOneChild":false,"healthCheck":{"provider":"statusPage","settings":{"page":"33yy6hwxnwr3","status":false,"url":""}},"intercom_secure_emailonly":false,"intercom":"","is_active":true,"internal":"","landing_bottom":[{"html":"