My On-Call Shifts

My On-Call Shifts allows users to view their shifts across all escalation policies and schedules in a single, easy-to-use view. This feature displays if a user is on call now, a list of their associated shifts and what their schedule is for the upcoming weeks and months. Users can now easily create override shifts across multiple schedules because all of the shifts are accessible in one place. My On-Call Shifts is also available as a widget on the right side of the Incidents page, displaying their current shift, and when they are on call next.

My On-Call Shifts Page

To access the My On Call Shifts page:

Navigate to People My On Call Shifts or My Profile On-Call Shifts. You will see shifts you are currently on-call for on the upper left, a list of your shifts below and a calendar of your upcoming shifts to the right. The calendar shows future shifts up to 90 days out. You can also view the on-call shifts of any user by navigating to that user's profile On-Call Shifts. You have the option of creating overrides from this user's page.

Shift Types

Shifts types will be denoted by the following:

  • Recurring schedule shifts will be in a solid color.
  • Shifts that you are always on call for will be in a diagonal line pattern.


You can click the left dropdown to view by:

  • Month
  • Week
  • Day
  • List

Time Zone Views

You may change the time zone in which you view your shifts by clicking the time zone dropdown on the left side of the screen.

Edit Escalation Policy Layers and Save Settings

To add or remove escalation policy layers, click the eye icon to the right of the layer in your My On-Call Shifts list. These settings will be saved if you navigate away from the page.

My On-Call Shifts Overrides

There are two ways to create overrides in My On-Call Shifts:

Multi-Overrides Tool



  • If you wish to delete any overrides made with the Multi-Overrides tool, you will still need to individually delete them.
  • Multi-Overrides can only be made up to 3 months out from the current date.
  1. Navigate to People My On-Call Shifts. You will see a calendar with current on-call shifts. Navigate to the dates and shifts that you would like to override. When you hover over dates, you will see drag icon arrows appear; click and drag over the dates and shifts you wish to override.
  1. A modal will appear with a summary of the shifts being overridden. Select a user from the Who should take this shift? dropdown. Ensure that the start and end dates/times, as well as the on-call shifts are correct. You may optionally edit the dates/times or uncheck shifts that are not desired in this step.
  1. Click Create Override.

Create Override Button

  1. Navigate to People My On-Call Shifts and click Create Override.
  2. Select the user who you would like to override your shift from the Who should take this shift? dropdown. Optional: You may edit the START and END days and times if necessary.
  3. Click Create Override.

My On-Call Shifts Widget

To access the My On-Call Shifts widget:

Navigate to the Incidents page and the widget will be on the right side of the screen. You will see shifts you are currently on-call for with dates and times, a list of escalation policies you are on-call for, and shifts that are upcoming with dates and times.

Updated 23 days ago

My On-Call Shifts

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