My On-Call Shifts

My On-Call Shifts allows users to view their shifts across all escalation policies and schedules in a single, easy-to-use view. This feature displays if a user is on call now, a list of their associated shifts and what their schedule is for the upcoming weeks and months. Users can now easily create override shifts across multiple schedules because all of the shifts are accessible in one place. My On-Call Shifts is also available as a widget on the right side of the Incidents page, displaying their current shift, and when they are on call next.

My On-Call Shifts Page

To access the My On Call Shifts page:

Navigate to Configuration My On Call Shifts. You will see shifts you are currently on-call for on the upper left, a list of your shifts below and a calendar of your upcoming shifts to the right.

Shift Types

Shifts types will be denoted by the following:

  • Recurring schedule shifts will be in a solid color.
  • Shifts that you are always on call for will be in a diagonal line pattern.

Parameters

You can click the left dropdown to view by:

  • Month
  • Week
  • Day
  • List

Time Zone Views

You may change the time zone in which you view your shifts by clicking the time zone dropdown on the left side of the screen.

Edit Escalation Policy Layers and Save Settings

To add or remove escalation policy layers, click the eye icon to the right of the layer in your My On-Call Shifts list. These settings will be saved if you navigate away from the page.

My On Call Shifts Overrides

To create an override:

  1. Navigate to Configuration My On-Call Shifts, select your desired shift in the calendar view and click Create Override.
  2. Select the user who you would like to override your shift from the Who should take this shift? dropdown. Optional: You may edit the START and END days and times if necessary.
  3. Click Create Override.

My On-Call Shifts Widget

To access the My On-Call Shifts widget:

Navigate to the Incidents page and the widget will be on the right side of the screen. You will see shifts you are currently on-call for with dates and times, a list of your shifts and shifts that are upcoming with dates and times.

Updated 11 days ago

My On-Call Shifts


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