PagerDuty Analytics Slack Integration

The PagerDuty Analytics Slack integration brings key Insights into Slack, providing quick and easy access to important metrics where you work. Slack Insights subscriptions allow you to evaluate metrics on a recurring basis, making it easier to identify trends and changes.

Configure a Slack Insights Subscription

Subscribe to recurring, high-level Insights reports on Incident Activity, Service Performance, and Team Health and receive them directly in Slack. Reports are only visible to you and they will not be shown publicly in the channels in which they are configured.

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Note

  • /pd insights is currently in beta for all users on all plans, with features and documentation subject to change.
  • The Slack v2 integration is required in order to use Analytics features in Slack.
  1. In a channel that has the PagerDuty app configured, use the Slack slash command /pd insights to configure recurring Insights reports.

  2. Configure your subscription:

    • Which teams need to be included?: Select up to 25 teams for which you would like to receive these reports.
    • How often do you need to be updated?: Identify the interval for which you would like to receive these reports.
    • When do you need the report delivered?: Specify the day and time at which you would like to receive these reports.
      Click Confirm to save your settings.
  3. You will then see a final confirmation message from the PagerDuty app:

  1. After a few seconds, you will receive a report for the last full period based on the duration and delivery time you selected.

View Reports

On the date(s) that you have configured (see section above) you will receive a report that is only visible to you. Each report provides a high-level view of your Insights. Click Incident Activity Service Performance and Team Health buttons to view each report. You have the option to Explore incident activity on web to see further details in the web app, and you may also Share this report on Slack or Unsubscribe.

Slack Insights Previews

As part of the PagerDuty Analytics Slack Integration, users can now copy and paste Insights links from PagerDuty to Slack to preview Insights in Slack channels and direct messages. Unfurling visuals directly in Slack facilitates report sharing, and it empowers data-driven decision making and collaboration.

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Note

Slack Insights Previews is available for customers on our Digital Operations plan. Please contact our Sales Team if you would like to upgrade to a plan with this feature.

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Requirements

In order to use Slack Insight Previews, your workspace admin will need to approve the required scopes and permissions. Please see our Slack Integration Reauthorization section for details on approving scopes.

Copy and Paste Insights

Insights previews respect the filters selected in the PagerDuty web app, and provide a corresponding summarized view in Slack. You can then click through these previews to further explore Insights in the PagerDuty web app.

  1. Navigate to Analytics PD Labs Explore My Insights and select your preferred Insights tab.
  2. Click Copy URL to the right of the Insights you would like to paste into Slack.
  3. Navigate to your Slack console, paste the Insights link and send it to your preferred channel or direct message to view the preview.

FAQ

Why are my links not unfurling when I share them in Slack?

In order to take advantage of the Analytics Slack Integration, you need to be on the Slack V2 integration, so you may need to update. Additionally, if you installed the Slack integration prior to March 2021, your Slack workspace admin might need to reauthorize additional scopes required for Link Unfurling.

Can I share Slack Insights Previews for other Analytics features?

At this time, Slack Previews are only available for Insights. In the future, we plan to explore extending Slack Previews to support additional Analytics features.

Can Slack Insights Subscriptions (/pd Insights) be delivered to direct messages or channels?

At this time, Slack Insights Subscriptions are delivered directly to the PagerDuty app instead of in direct messages or channels. If you would like to share Insights in direct messages or channels, you can use Slack Insights Previews.

Updated 3 months ago


PagerDuty Analytics Slack Integration


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