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Warning

This app is not available in the ServiceNow store as we do not have up-to-date support for security incidents. Reach out to our Support team if you are interested in using an update set for ServiceNow security incidents.

PagerDuty integrates with the ServiceNow security incident response product. When a new security incident is created in ServiceNow, you can engage the right individuals or groups via PagerDuty to action incidents in real time.

Prior to Installation

Before you begin the installation of the PagerDuty security incident application, configure the incident response option in your ServiceNow instance. Reference ServiceNow's documentation for details on this process.

Install from the ServiceNow Store

1. Install the update set provided by our Support team (see the note in the previous section).
2. Log in to your ServiceNow Enterprise account as an admin.
3. Navigate to System Applications Applications.
4. Click Downloads to view the PagerDuty security incident application.
5. Click Install on the PagerDuty application.