View Impacted Applications in Microsoft Teams

View customer service application impact during an incident in Microsoft Teams. Services with Salesforce or Zendesk integrations will list the number of cases related to the current incident, with links to individual cases.


Early Access

This feature is currently in Early Access, with features and documentation subject to change.

To view individual cases:

  1. To the right of the application you would like to view, click [#] Cases.
  2. You will see a list of related cases in the modal that appears. Click a case number to navigate to the integrated application and view the case.