Update an Incident

Jeli Part of PagerDuty

Update the Status of an Incident: /jeli status

Compose an update regarding the incident's current status to be shared in the incident channel and appended to the update thread in broadcast channels. The status field has a limit of 240 characters.

/jeli status command

/jeli status command

To quickly update the status without opening a dialog box use /jeli status [type out status message before hitting enter].

Update the Status of an Incident: emoji or message shortcut

Hover over a Slack message and select Set incident status to convert the message into a status update.

Set incident status

Set incident status

Or react to a message with the 📣 :mega:, 📌 :pushpin:, or 📫 :mailbox: :mailbox: emoji to turn any message in the incident channel into a status update.

Use an emoji  to send a status update

Use an emoji to send a status update

Aliases: /jeli status-update

Update an Incident’s Stage: /jeli stage

When moving the incident to the mitigated stage, we also create a Jeli Opportunity for when you’re ready to begin your incident review. After you provide an optional reason for the stage change, you will be prompted with the option to rename the incident based on all of the information you’ve gathered throughout response, and provide a new summary.

/jeli stage command

/jeli stage command

The new name and summary will be included in the opportunity created in Jeli, as well as updated in the broadcast channels in Slack.


Slack Channel Name

Changing the name of the incident will not change the name of the associated incident channel in Slack. To change the name of the Slack channel, use /jeli rename.

Moving to the mitigated stage also means we will no longer send you status update reminders on your set intervals. We know that the time between mitigation and closing out an incident can be vary depending on your organization’s process, so feel free to take your time in this stage.

Note: Moving to the mitigated stage is not required to close out an incident, address followups, or create a Jeli opportunity. If you skip this stage, we’ll still prompt you with those items upon closing the incident. You can also move back into the identified or investigating stages from mitigated and continue response if need be. (Status reminder intervals will be restored if you return to either identified or investigating stages.)

Create Follow Ups: /jeli remind

Create followups to remind yourself or others what to work on once impact is mitigated. You can view them anytime with /jeli reminders.

/jeli remind command

/jeli remind command

To quickly create a followup without opening a dialog box use /jeli remind [me or @user] [type out follw up before hitting enter].

Add a Link to an Incident: /jeli link

Add multiple links to the overview of the incident, such as quick access links to an incident video call, reference document, and relevant dashboards. Use the Display Text field to describe what’s being linked.

/jeli link command

/jeli link command

Aliases: /jeli add-link