Opportunity Stages

Jeli Part of PagerDuty

You can use Opportunity Stages to easily track the hygiene of your incident review process.

There are five Opportunity Stages:

  1. Unassigned: You have created a Jeli opportunity, but you have not assigned an investigator. This can indicate that no one is working on the incident review.
  2. Assigned: You have assigned an investigator to an opportunity, showing who is accountable for completion. This stage will be automatically recognized once an investigator is assigned.
  3. In Progress: The investigator has started working on the opportunity. This stage will be automatically recognized if the investigator has added a marker in the Narrative Builder.
  4. In Review : The investigator is seeking feedback on the opportunity from peers that participated in the incident.
  5. Completed: The team has reviewed the opportunity and it is no longer being actively worked on.

If you were a customer before this feature existed, all of your opportunities will be backfilled with either an Assigned or Unassigned stage.


Manually Move Opportunity Stages

To manually move Opportunity Stages, click the opportunity, and select from the upper right drop-down menu to change stages.

Sort by Stages Across Opportunities

To track your opportunities by the stage of completion, you can use the filter mechanism on your homepage. This will allow you to easily see which opportunities may need additional attention or resourcing.

FAQ

Can I customize Opportunity Stages?

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Opportunity Stages are not customizable at this time.