Business service subscriptions allow users to automatically receive updates about incidents impacting key business services. Admins, Managers and Account Owners can choose to subscribe all users, or specific users and teams to business services as part of their PagerDuty account setup. Users can also self-manage their subscriptions. A combination of admin and self-managed business service subscriptions increases the number of users subscribed to business services, which keeps stakeholders informed during major incidents.

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Pricing Plans

Business service subscription is available on the following pricing plans: Business, Digital Operations (legacy) and Enterprise for Incident Management. Please contact our Sales team if you would like to upgrade to a plan with business service subscription.

Create Subscriptions for Other Users

Subscribe Users and Teams to Business Services

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Required User Permissions

Manager, Admin and Account Owner base roles. Manager team roles may add subscribers to business services associated with their team.

There are two options to subscribe users to Business Services:

• Subscribe all users to a Business Service
• Subscribe individual users or Teams to a Business Service

Subscribe All Users to a Business Service

1. Navigate to Services Business Services and click the name of your preferred Business Service.
2. Select the Subscribers tab and click Edit.
3. Select Subscribe all users and any future users and click Save Changes.

Subscribe Individual Users or Teams to a Business Service

Subscribe Users or Teams Via Business Services Page

1. Navigate to Services Business Services and click the name of your preferred Business Service.
2. Select the Subscribers tab and click Edit.
3. Select Do not subscribe users by default and click Save Changes.
4. You will be redirected to the original screen. Click the Add Subscribers dropdown and search and select your preferred users or Teams.
5. Once you have selected your users and/or Teams, click Add Subscribers. You will now be able to see these users added to the Subscribers list below.

Subscribe Individual Users via User Page

1. Navigate to People Users select the desired User Subscriptions tab.
2. Search and select the Business Service(s) that you would like to subscribe the user to and then click Add Business Services.

Subscribe Teams Via Teams Page

1. Navigate to People Teams select your Team Subscriptions tab.
2. Search and select the Business Service(s) that you would like to subscribe your Team to and then click Add Business Services.

Unsubscribe Users from Business Services

1. Navigate to Services Business Services and click the name of your preferred Business Service.
2. In the Subscribers list, click the X to the right of the user or Team name.

Subscribe Users and Teams to Incidents

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Incident Subscriber Notifications

A PagerDuty Incident can have up to 25,000 subscribers. All subscribers will be notified via their status update notification preference with options of email, SMS, and push notifications.

1. On an active incident, click the incident Title to view the incident details page.
2. Select the Status Updates page and click Manage Subscribers.
3. On the next screen, click the Add Subscribers dropdown. Search and select your preferred users or teams.
4. Once you have selected your users and/or Teams, click Add Subscribers. You will now be able to see these users added to the Subscribers list below.

Unsubscribe Users or Teams from Incidents

1. On an active incident, click the incident Title to view the incident details page.
2. Select the Status Updates page and click Manage Subscribers.
3. On the next screen, click the X to the right of the user’s name in the Subscribers list to unsubscribe them from the incident.

Self-Subscription

Subscribe to Business Services

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Required User Permissions

• All users can view, add and manage their own self-subscriptions.
• Users will not be able to view subscriptions that were added for them by a Manager, Admin or Account Owner as a member of a Team, or one that was added for all users.

Subscribe to Business Services in the Web App

1. There are two places where you can self-subscribe to business services in the web app:
   • Status Dashboard: Status View My Subscriptions.
   • User Profile: Profile Icon Subscriptions tab.
2. Search and select the business services you wish to subscribe to, and then click Add Business Services.
3. Notifications will be sent based on how you have configured your Status Update Notification Preferences.

Unsubscribe from Business Services in the Web App

1. There are two places where you can unsubscribe yourself from business services in the web app:
   • Status Dashboard: Status View My Subscriptions.
   • User Profile: Profile Icon Subscriptions tab.
2. Under Business Services, click Unsubscribe to the right of the business service you wish to unsubscribe from.

Subscribe to Business Services in the Mobile App

1. In the mobile app, navigate to Status Dashboard.
2. Tap the Business Service you would like to subscribe to and then tap in the upper right to subscribe. The icon will turn blue when you have successfully subscribed and you will see a confirmation dialog at the bottom of the screen.

Unsubscribe from Business Services in the Mobile App

1. In the mobile app, navigate to Status Dashboard.
2. Tap the Business Service you would like to unsubscribe from and then tap in the upper right to unsubscribe. The icon will return to white when you have successfully unsubscribed and you will see a confirmation dialog at the bottom of the screen.

Subscribe to Incidents

Subscribe to Incidents in the Web App

1. There are two places where you can self-subscribe to an incident in the web app:
   • Incident Details Page: Click an active incident’s Title to view the incident details page. Select the Status Updates tab and click Manage Subscribers. On the next screen under Add Subscribers, search and select your Name and then click Add Subscribers.
   • Status Dashboard: Navigate to Status. If there are any business services being impacted by active incidents, they will be listed on the right of the screen. Click the Title of the incident you wish to subscribe to. On the next screen, click Subscribe to the right.

Unsubscribe via Incident Details Page in the Web App

1. There are two places where you can unsubscribe from an incident in the web app:
   • Incident Details: Click an active incident’s Title to view the incident details page. Select the Status Updates tab and click Manage Subscribers. On the next screen under Subscribers, click Unsubscribe to the right of your name.
   • Status Dashboard: Navigate to Status. If there are any business services being impacted by active incidents, they will be listed on the right of the screen. Click the Title of the incident you wish to unsubscribe from. On the next screen, click Unsubscribe to the right.

Subscribe to Incidents in the Mobile App

1. There are two places where you can subscribe to incidents in the mobile app:
   • Incident Details Page: Navigate to Open Incidents and then tap your preferred incident.
   • Status Dashboard: Navigate to Status Dashboard and tap the Business Service containing the incident that you would like to subscribe to. You may then tap the supporting service containing the incident, or tap View [x] Impacting Incident to view the incident(s) impacting the business service. Tap your preferred incident to view its details.
2. Tap in the upper right to subscribe. The icon will turn blue when you have successfully subscribed and you will see a confirmation dialog at the bottom of the screen.

Unsubscribe From Incidents in the Mobile App

1. There are two places where you can unsubscribe from incidents in the mobile app:
   • Incident Details Page: Navigate to the Open Incidents page and then tap your preferred incident.
   • Status Dashboard: Navigate to Status Dashboard and tap the Business Service containing the incident that you would like to unsubscribe from. You may then tap the supporting service containing the incident, or tap View [x] Impacting Incident to view the incident(s) impacting the business service. Tap your preferred incident to view its details.
2. Tap in the upper right to unsubscribe. The icon will return to white when you have successfully unsubscribed and you will see a confirmation dialog at the bottom of the screen.