On-Call Readiness Reports

On-Call Readiness Reports help organizations improve incident response quality by ensuring responders have optimal notification rule configurations. When responders have well-configured notification rules, they are better prepared to go on-call and are less likely to miss notifications, decreasing MTTA. Every report provides a Team-filtered overview of each responder's on-call readiness status, and can optionally send them email instructions on how to best configure their notification rules.

Create an On-Call Readiness Report

1. Navigate to Analytics On-Call Readiness and click Create a New Report.

2. Readiness Profile: You may optionally edit the name of the report by clicking next to the auto-populated name, entering your preferred name, and clicking Save Changes. Next, select an on-call readiness profile:

   • Never miss a page
   • Try every notification method
   • More than email
   • Must include phone

   Click Next to continue.

3. Search and Filter: On the next screen, the Teams that you are a member of, or a manager on, are selected by default. Click the dropdown [X] teams selected to adjust which Teams are included in the report. Once you have selected your preferred Team(s), click Apply.

4. Next you see a preview of the selected Teams' Readiness Summary and Readiness Details. To see a detailed view of how each responder compares to the report's criteria, click the Team dropdown under Readiness Details. Click Next to continue.

5. Notify Users: This screen displays a summary of the emails that will be sent to your selected responders. It displays:

   • Recipients: The number of recipients.
   • Sender: This is PagerDuty by default. You may change this by clicking Edit, selecting the preferred sender from the dropdown, and clicking Save changes.
   • Subject: The default subject of the email, e.g., Action Requested: Your PagerDuty on-call profile is incomplete.
   • Documentation Link (optional): By default the email directs recipients to follow documentation in the PagerDuty Knowledge Base. To link to internal documentation instead, click Add one, enter a link to your preferred documentation, and click Save changes.

6. You then see a preview of the email that recipients will receive. After reviewing the information in the previous section, click Send Email to send to the selected recipients, or click Save & Close to save the report and email settings for later use. If you choose to send the email, click Confirm in the confirmation modal.

Edit an On-Call Readiness Report

1. Navigate to Analytics On-Call Readiness and click the Name of the report.

2. You may edit the following pages:

   • Readiness Profile: By default, the report is at the Search and Filter teams step, but you may also change the Readiness Profile by clicking Previous. Once you have chosen your Readiness Profile, click Next to return to Search and Filter.
   • Search and Filter: You may edit your selected teams by clicking into the dropdown under Search and select specific teams that you would like to target for improving readiness, editing your preferred Teams, and clicking Apply. Click Next to edit the email details.
   • Notify Users: On this page you may edit the Sender by clicking Edit, selecting the sender from the dropdown, and clicking Save Changes.

3. Once finished with edits to all of the previous pages, click Send Email or Save & Close on the Notify Users page to save your changes.

Edit On-Call Readiness Settings

To change the default On-Call Readiness profile to fit your organization:

1. Navigate to Analytics On-Call Readiness Settings. You can also find these settings by navigating to User Icon Account Settings On-Call Readiness.
2. Select your preferred default report profile and click Save.

Delete an On-Call Readiness Report

1. Navigate to Analytics On-Call Readiness.
2. Hover over the Name of your report and click . A confirmation pop-up appears; click Delete to delete the report.

On-Call Readiness Report Profiles

Never Miss a Page

The Never miss a page profile ensures that responders have high-urgency notification rules configured with every contact method (push, email, phone call, and SMS). It also ensures that they have delays set between the notification rules in case they miss the first notification.

Try Every Notification Method

The Try every notification method profile ensures that responders have high-urgency notification rules configured with every contact method (push, email, phone call, and SMS), which provides resiliency in case of delivery failures.

More Than Email

The More than email profile ensures that responders have high-urgency notification rules configured with at least one non-email/silent contact method (push, email, phone call, or SMS).

Must Include Phone

The Must include phone profile ensures that responders have high-urgency notification rules configured with phone call notifications. It also ensures that responders have delays set between the notification rules to prevent them from receiving many notifications at the same time. This is usually the most reliable way to be woken up at night.

On-Call Readiness Responder Emails

When a Team Manager or Admin sends out emails from the On-Call Readiness Report, the responders from the selected Teams that do not meet the report's criteria receive emails similar to the following, prompting them to configure their notification rules properly:

Mobile Notification Rule Templates

Responders who download the PagerDuty Mobile App for the first time go through an onboarding wizard, which includes fast and easy notification rule setup using the on-call readiness notification rule templates.

These templates include notification rule presets, which are designed to signify different levels of urgency. Choosing a template overwrites other notification rules, and it prompts responders who already have custom rules to confirm they would like to apply these changes.