Support Portal FAQ
PagerDuty uses Salesforce's Service Cloud ticketing system to communicate with customers. The following address customers’ most common issues and concerns about platform:
How do I create an account in the support portal?
To register:
- Navigate to the support portal.
- Click Log in in the top-right.
- Click Not a member?
- After reading the prompt and gathering your account's subdomain, click Next.
- Enter the following information:
- First Name
- Last Name
- Subdomain
- Password
- Confirm Password
- Click Submit.
Was my email request received?
Premium support emails and messages sent to [email protected] have been automatically routed to the current system.
How can I view cases that I have submitted?
To view your submitted cases, please create an account in the support portal. After logging in, you'll be able to see your emails and comments in the Messages tab.
How can I contact Support via chat?
Chat is available to Premium Support customers, who can access live chat by logging into the support portal.
How can I view a ticket that someone else at my organization submitted?
We are in the process of building out the required permissions to allow account-owner-designated users to view all of the support cases for your organization in the support portal.
Updated 25 days ago