PagerDuty AIOps

Minimize noise, accelerate resolution and automate event processing

PagerDuty AIOps helps teams experience fewer incidents, faster resolution, and greater productivity without long implementations or heavy ongoing maintenance.

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Purchase PagerDuty AIOps

  • PagerDuty AIOps launched in April 2023 and is the current evolution of PagerDuty’s Legacy Event Intelligence add-on.
  • If you would like to migrate from Event Intelligence to PagerDuty AIOps, or purchase the add-on for the first time, please read Purchase PagerDuty AIOps.

Feature Sets

​PagerDuty AIOps can be broken down into the following feature sets:

Noise Reduction

Reduce incident noise with the click of a button. Use built-in machine learning (ML) models that learn and adapt based on user behavior, or create your own logic. Users can even group alerts across services using Global Alert Grouping.

Noise Reduction Settings on a PagerDuty Service

Noise Reduction Settings on a PagerDuty Service

Read more about our Noise Reduction features:

Triage and RCA

Leverage machine learning to immediately surface the most important information for responders. When an incident occurs, responders can quickly discover the probable origin of the incident, if the incident has previously occurred, and if a change was the likely cause.

Probable Origin Feature on a PagerDuty Incident

Probable Origin Feature on a PagerDuty Incident

Read more about our Triage and RCA features:

Automation and Orchestration

State-of-the-art automation capabilities that are a force-multiplier across the entire technical ecosystem. Teams can ​​enrich events and create complex logic within a service, or across services. This end-to-end event-driven automation ensures that resolution is faster and requires less input from humans who are needed for value-add work.

Global Orchestration Configuration Screen

Global Orchestration Configuration Screen

Read more about Event Orchestration:

Visibility

Create a customized dashboard to see live incidents and get a comprehensive view of your operations across services. Users can also take immediate action on issues in this single pane-of-glass experience.

The Visibility Console

The Operations Console

Read more about the Operations Console:

Increased Event Ingestion

Increase the Events API rate limit from 120 events/min per key up to 10,000 events/min per key, upon request. Please contact your account team or Support to request a higher limit.

PagerDuty AIOps Pricing

PagerDuty AIOps is priced by event consumption, so that you only pay for what the events you ingest. PagerDuty is committed to providing customers with the best value and experience. With that in mind, PagerDuty’s pricing is:

  • Transparent: Each event accepted and processed by PagerDuty is counted. Historic and current data is viewable on your subscription page (User Icon Subscriptions).
  • Flexible: The draw-down model with wide tiers simplifies estimation and minimizes the impact of event spikes.
  • Informative: Historical event data is visible on the PagerDuty subscription page so that you can better predict the future based on the past.
  • Proactive: Early warning notifications that alert you on your event usage help you make the right decision.

Check out our pricing page for more details or contact sales to learn more.

Legacy Event Intelligence PagerDuty AIOps
Pricing Model Per seat Event Consumption
Features Available Noise Reduction:
  • Alert Grouping (Per-Service)
    • Intelligent Alert Grouping
    • Content-Based Alert Grouping
    • Time-Based Alert Grouping
  • Auto-Pause Incident Notifications
  • Alert Suppression

  • Triage and RCA:
  • Probable Origin
  • Related Incidents
  • Outlier Incident
  • Past Incidents
  • Change Events

  • Automation and Orchestration:
  • Event Orchestration (Per-Service)
  • Visibility:
  • Visibility Console

  • Event Rate Limits:
  • 120 events/min per key
  • Noise Reduction:
  • Alert Grouping (Per-Service)
    • Intelligent Alert Grouping
    • Content-Based Alert Grouping
    • Unified Alert Grouping
    • Time-Based Alert Grouping
  • Global Alert Grouping
  • Auto-Pause Incident Notifications
  • Alert Suppression

  • Triage and RCA:
  • Probable Origin
  • Related Incidents
  • Outlier Incident
  • Past Incidents
  • Change Events

  • Automation and Orchestration:
  • Event Orchestration (Per-Service)
  • Global Event Orchestration (across services)
  • Dynamic Routing
  • Dynamic Escalation Policies

  • Visibility:
  • Operations Console
  • Visibility Console

  • Event Rate Limits:
  • 10,000 events/min per key
  • Receives Feature Updates? No Yes
    Customer Availability
  • Remains available to Event Intelligence customers
  • Unavailable to new customers as of April 11, 2023
  • Event Intelligence customers may migrate to PagerDuty AIOps
  • Available to new customers
  • PagerDuty AIOps Trials

    If you’d like to take PagerDuty AIOps for a spin before activating a trial, you can do so with our interactive product tour. You can activate a trial of PagerDuty AIOps depending on your PagerDuty account status:

    Customers

    Current customers can activate a trial from the account settings page:

    1. Navigate to User Icon Account Settings select AIOps under Product Trials.
    2. Your trial will automatically activate.

    Prospective Customers

    For interested teams who are not yet PagerDuty customers, you can fill out this form and a representative will reach out about initiating a trial of PagerDuty AIOps.

    PagerDuty AIOps Trials FAQ

    What happens at the end of the trial?

    At the end of your trial, the Account Owner has the option to purchase PagerDuty AIOps. If you decide not to continue with a paid version of AIOps, at the end of 30 days the account will revert to its original state, removing AIOps features. This will delete most configured AIOps settings (and PagerDuty will not retain them). All services will revert to not having alert grouping configured, and if you were to sign up again the account would have to start from a clean slate. Consult the table below for the specific features PagerDuty retains:

    Feature Category FeaturesRetained / Not Retained by PagerDuty
    IngestionChange Events
    Custom Change Event Transformer
    High Ingestion Volumes
    Not Retained
    Advanced Event OrchestrationDynamic Field Enrichment & Extraction
    Threshold Conditions
    Recurring Conditions
    Schedule Conditions
    Rule Nesting
    Paused incident notifications
    Webhooks
    Global Event Orchestration
    Event Orchestration Variables
    Dynamic Routing
    Dynamic Escalation Policies
    Retained
    Noise ReductionAlert Suppression
    Auto-Pause Incident Notifications
    Time-Based Alert Grouping
    Intelligent Alert Grouping (w/ Flexible Time Window)
    Content-based Alert Grouping
    Unified Alert grouping (IAG & CBAG)
    Global Alert grouping
    Not Retained
    Triage /
    Root Cause Analysis
    Change Correlation
    Past Incidents
    Related Incidents
    Outlier Incidents
    Probable Origin
    Triage Widget (PD for Datadog)
    Not Retained
    DashboardingVisibility Console
    Operations Console
    Not Retained

    How can I purchase PagerDuty AIOps?

    Once your trial ends, there are several ways to purchase PagerDuty AIOps:

    1. Reseller Partner: If you previously purchased PagerDuty via a reseller, please contact either the reseller or PagerDuty directly to proceed with your AIOps purchase. PagerDuty works with a wide network of reseller partners, and we are happy to assist in completing your transaction.
    2. Self-Serve (Tier 5 or Below): If you need the Tier 5 event allotment or lower, you can easily add AIOps to your subscription. Simply navigate to User Icon Account Settings Subscriptions, and manually include PagerDuty AIOps in your plan.
    3. Contact Sales (Above Tier 5): For event allotments beyond Tier 5, or if you prefer to speak with a sales representative, please contact your PagerDuty account representative or email [email protected]. We’ll gladly assist in customizing your PagerDuty AIOps subscription to fit your needs.

    Determine Your Event Volume

    PagerDuty AIOps is licensed per accepted event. Accepted events are any valid events that are sent to and processed by PagerDuty. We do not charge for events that were found to be invalid, rated-limited, or that resulted in a non-successful response to the client.

    There are two ways to determine your event volume based on your current status as a PagerDuty customer:

    Customers

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    Required User Permissions

    Account Owners can view event volume.

    If you are a current PagerDuty customer, you can view your event volume by navigating to User Icon Subscriptions or you can use our Event Analytics page at Analytics Event Analytics. If you have a newer account without enough data, you can also follow the prospective customer process below.

    Prospective Customers

    1. Determine how many events per month are being generated from the noisiest integration you intend to send to PagerDuty.
    2. Determine what percentage of your monthly events that integration sends. Some monitoring/observability tools indicate the number of events they are generating.
    3. Calculate: Baseline events per month = (events/month for noisiest integration)/(% of total events from noisiest integration).

    Purchase PagerDuty AIOps

    If you’re looking to enhance your incident response process and achieve fewer incidents with faster resolution, you should consider purchasing PagerDuty AIOps.

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    Required User Permissions

    Account Owners can purchase PagerDuty AIOps.

    Legacy Event Intelligence Customers

    For legacy Event Intelligence customers, please contact our Sales team about migrating to PagerDuty AIOps.

    New Customers

    If you do not currently have PagerDuty’s Legacy Event Intelligence product and you are interested in purchasing PagerDuty AIOps, please follow the instructions below.

    1. First, you must determine your event volume. Take note of this information, as you will use it to select your event volume tier in step 4.
    2. Next, navigate to User Icon Subscriptions and click Upgrade Plan.
    3. Select any plan (if you wish to stay on your current plan, select Current Plan).
    4. On the next screen, select your preferred Billing Cycle and then check the PagerDuty AIOps checkbox.
    5. Using the event volume information you found in step 1, select your event volume tier from the dropdown.
    6. Complete checkout.

    If you’d like to talk to someone about your current plan, or how you can benefit from PagerDuty AIOps, please contact our Sales team.

    Edit Your Event Volume Tier

    If you have already purchased PagerDuty AIOps and you would like to edit your event volume tier, please follow the instructions below.

    1. Navigate to User Icon Subscriptions and click Upgrade Plan.
    2. Select any plan (if you wish to stay on your current plan, select Current Plan).
    3. In the PagerDuty AIOps box, select your event volume tier from the dropdown.
    4. Complete checkout.