PagerDuty can notify users via email when various incident lifecycle events occur. This article details what such notifications may look like, though the exact content may vary. PagerDuty sends email notifications from [email protected].

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Contact Information and Notification Rules

For more information about adding contact methods and configuring notification rules, please see the following sections in the User Profile article:

• Contact Information
• Notification Rules

Email Notification Content

HTML Email Notifications

Users can choose whether they’d like to receive HTML notifications in their web app user profile:

1. Go to User Icon My Profile Contact Information tab.
2. In the Email section, click to edit your desired email address, or Add Email Address if you would like to add a new one.
3. Check the Send HTML Emails checkbox.
   • If this option is unselected, PagerDuty will send email notifications in plain text.

4. Click Save.

Here is an example of a PagerDuty HTML email notification:

Here is an example of a PagerDuty plain text email notification:

Email Truncation and Attachments

When you receive a PagerDuty email notification, the incident’s Details section will be truncated after 500 characters. You can include clickable links in this truncated message. The rest of the email body is accessible either in the web app on the incident’s details page, or in the mobile app.

PagerDuty removes attachments from email notifications and incident logs. To view the original attachment, please refer to the system that sent the original attachment.

Email Digests

PagerDuty adds a digest to the end of email notification subject lines so that related messages are grouped together in your inbox, for example: [PagerDuty Alert] You have 2 TRIGGERED Incidents (4bc68). This digest is not displayed in the PagerDuty web app, however it will help your email client know that subsequent messages are related to a specific incident.