Phone Notifications
PagerDuty Phone Notifications
PagerDuty can notify users via phone when various incident lifecycle events occur. Many factors, such as laws and regulations in your region, may affect the content in phone notifications. The phone notifications you receive may vary slightly from the examples given below. Phone notifications may come from any of the numbers in the PagerDuty vCard.
Contact Information and Notification Rules
For more information about adding contact methods and configuring notification rules, please see the following sections in the User Profile article:
Phone Notification Content
| Scenario | Recorded Phone Message |
|---|---|
| An incident triggers and notifies the on-call user | “You have [#] triggered incidents on [service name]. The failure is [incident title]. Press [#] to Acknowledge, Press [#] to Resolve, Press [#] to Escalate, Press [#] for help or Press * to repeat this message.” |
| A user is added as a responder to a new incident | “PagerDuty Alert. [user] requested your response. Please help with [[incident number]] [incident description]. Press [#] to accept the request, Press [#] to decline the request" |
| A user is added as a responder to an existing incident | “PagerDuty Alert. [user] requested your response. [custom message]. Press [#] to accept the request, Press [#] to decline the request” |
Live Call Routing
Please read our Live Call Routing article for more information on how Live Call Routing messages may be formatted.
Updated 6 months ago