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Amazon EventBridge Integration Guide | PagerDuty

Configure the Amazon EventBridge integration

Amazon EventBridge + PagerDuty Benefits

  • Amazon EventBridge allows teams to easily create event-driven workflows that connect native AWS services with third-party SaaS solutions like PagerDuty.
  • With Amazon EventBridge, PagerDuty customers can leverage the full breadth of AWS-supported integrations and functionality.

Requirements

To Configure the Integration:

  • In AWS: For each account that you would like to integrate with PagerDuty, obtain the AWS account ID(s) from your AWS account administrator.
  • In PagerDuty: This integration requires a Manager, Admin, Global Admin or Account Owner base role to configure.

To Use the Integration:

  • In PagerDuty: All users, except Limited Stakeholders and Full Stakeholders, can trigger incidents in order to use the EventBridge integration.

How it Works

  • When a PagerDuty incident is created or updated, it sends an event or webhook to notify a designated Event Source in your AWS Account and Region.
  • You can create an Event Bus to retrieve these notifications and deliver them to an AWS target (such as Lambda) to run a specific function, workflow, SNS topic for another notification delivery, etc.

Version

This guide details configuration of the Amazon EventBridge V1 integration.

Integration Walkthrough

In PagerDuty

  1. Navigate to Services Service Directory click the name of the service where you would like to configure the integration.

  2. Select the Integrations tab. Under the Extensions and Add-Ons section, click Add or manage extensions.

  3. Click the New Extension button. In the Extension Type dropdown, search and select Amazon EventBridge. A dialog will pop up prompting you to open the configuration page. Click Open.

  4. On the Amazon EventBridge configuration page, click the Add Service button and perform the following:

    • Name: Enter a name for this extension.
    • AWS Account ID: Enter your AWS account ID.
    • AWS Region: Select the AWS region where you would like PagerDuty webhooks to be delivered. For example, if the Lambda functions that you want to target exist in us-west-1, please select N. California.
    • Services: Select the same Service that you selected in step 2, above. The incidents created on this service will send updates to the specified AWS Account ID and Region specified above.
    • Event Source Name: Enter a name that will be identifiable when it's received in Amazon EventBridge. There are different naming schemes that you can follow. To start, PagerDuty will automatically prepend your PagerDuty subdomain to this Event Source Name. The full Partner Event Source name will follow this format:
      aws.partner/pagerduty.com/{pagerduty-subdomain}-{eventSourceName}
      • It is a good practice to label your Event Source Name such that the PagerDuty Technical Service sending incident webhooks is easily identifiable by the appropriate teams with access.
    • Click Create to save.

  5. After creation, the Amazon EventBridge configuration page will display the newly created extension that will send incident-related information to the specified AWS account ID and region. Keep this page up for reference as you continue to the next section.

Amazon EventBridge configuration page

Amazon EventBridge configuration page

In the AWS Console

To complete configuration, you will need to create an Event Bus in the AWS Console to receive incident information from PagerDuty.

  1. Navigate to the Partner Event Sources page.
  2. In the top menu, select the region dropdown and change the AWS Region to the one specified on the Amazon EventBridge configuration page (Step 4 of In PagerDuty, above).
  3. In the Partner event sources search bar, search and select the Event Source Name that was entered on the Amazon EventBridge configuration page (Step 4 of In PagerDuty, above). Next, click Associate with event bus in the top right.
  4. On the next screen, click Associate. You should see a dialog confirming that you successfully associated the event source with the event bus.
  5. Next, select Rules in the left menu. From the Event Bus dropdown, select the Event Bus you just associated, and click Create rule.
  6. On the next screen, perform the following:
  • Name: Enter a name that can be easily identified.
  • Description (optional): Enter a description of the rule, pattern and target(s).
  • Rule with an event pattern: This will automatically be preselected.
  • Enable the rule on the selected event bus: Toggle to the on position.
  • Click Next to continue.
  1. On the next page, perform the following:
  • Event source: Select Other.
  • Sample event (optional): If you would like to view sample events, you may do so in this section.
  • Event Pattern: Select the Custom Patterns (JSON Editor) tab. Enter the following in the Event Pattern field:
    {"detail-type":["PagerDuty Webhook"]}
  • Click Next to continue.
  1. On the next page, perform the following:
  • Target types: Select AWS service.
  • Select a target: Select your target (e.g., Lambda).
  • Function: Select what you would like to happen once an event matching the Event Pattern (e.g., executing a specific Lambda function).
  • Configure other additional settings to your preference.
  • Click Next to continue.
  1. On the next page, optionally add tags to your preference. Click Next to continue.
  2. On the final page, review your settings and click Create Rule. The integration is now complete. To test the integration, create an incident on the integrated PagerDuty service.

FAQ

Can you configure the same service to send events to different AWS Accounts?

Yes, you can follow the steps above again, entering different AWS account IDs and regions for the same service.

When configuring the Rule Pattern in AWS, what does the typical event look like coming out of PagerDuty?

PagerDuty can send nine different types of events (or webhooks) to the Partner Event Source for the service(s) you have EventBridge configured. You can build the Event Pattern in AWS to look for specific values based on the following format:

{
  "version": "0",
  "id": "f1420bc9-aca1-dc6b-7cb1-65bbdbd96e89",
  "detail-type": "PagerDuty Webhook",
  "source": "aws.partner/pagerduty.com/example-example",
  "account": "999999999999",
  "time": "2019-07-12T23:30:39Z",
  "region": "us-west-1",
  "resources": [
    "pagerduty"
  ],
  "detail": {
    "event": "incident.acknowledge",
    "log_entries": [
      {
        "id": "R01VZ6VKNDJ0CJHSW30OHVHMQV",
        "type": "acknowledge_log_entry",
        "summary": "Acknowledged by Pagey the Pager",
        "self": "https://api.pagerduty.com/log_entries/R01VZ6VKNDJ0CJHSW30OHVHMQV",
        "html_url": null,
        "created_at": "2019-07-12T23:30:33Z",
        "agent": {
          "id": "PHLAIIG",
          "type": "user_reference",
          "summary": "Pagey the Pager",
          "self": "https://api.pagerduty.com/users/PHLAIIG",
          "html_url": "https://example.pagerduty.com/users/PHLAIIG"
        },
        "channel": {
          "type": "website",
          "details_omitted": false
        },
        "service": {
          "id": "P6MZ15N",
          "type": "service_reference",
          "summary": "pd sandbox eventbridge",
          "self": "https://api.pagerduty.com/services/P6MZ15N",
          "html_url": "https://example.pagerduty.com/services/P6MZ15N"
        },
        "incident": {
          "id": "P8E12U3",
          "type": "incident_reference",
          "summary": "[#2618] Taco Shells",
          "self": "https://api.pagerduty.com/incidents/P8E12U3",
          "html_url": "https://example.pagerduty.com/incidents/P8E12U3"
        },
        "teams": [],
        "contexts": [],
        "acknowledgement_timeout": 600,
        "event_details": {}
      }
    ],
    "webhook": {
      "endpoint_url": null,
      "name": "eventbridge-999999999999-us-west-1-example",
      "description": null,
      "webhook_object": {
        "id": "P6MZ15N",
        "type": "service_reference",
        "summary": "pd sandbox eventbridge",
        "self": "https://api.pagerduty.com/services/P6MZ15N",
        "html_url": "https://example.pagerduty.com/services/P6MZ15N"
      },
      "config": {},
      "outbound_integration": {
        "id": "PF8FPF1",
        "type": "outbound_integration_reference",
        "summary": "Amazon EventBridge",
        "self": "https://api.pagerduty.com/outbound_integrations/PF8FPF1",
        "html_url": null
      },
      "accounts_addon": {
        "id": "PH4YM53",
        "addon_id": "PXFR4L8",
        "name": "Amazon EventBridge",
        "version": "0.0.1",
        "location": "extension",
        "key": "com.pagerduty.amazon_bridge",
        "url": "https://{pagerduty}/integration-eventbridge-ui?accountsAddonId={accountsAddon.id}",
        "description": "Deliver webhooks to Amazon EventBridge",
        "help_url": "",
        "config": {},
        "type": "accounts_addon",
        "summary": "Amazon EventBridge",
        "self": "https://api.pagerduty.com/accounts_addons/PH4YM53",
        "html_url": "https://example.pagerduty.com/accounts_addons/PH4YM53"
      },
      "id": "P7X0R2I",
      "type": "webhook",
      "summary": "eventbridge-999999999999-us-west-1-example",
      "self": "https://api.pagerduty.com/webhooks/P7X0R2I",
      "html_url": null
    },
    "incident": {
      "incident_number": 2618,
      "title": "Taco Shells",
      "description": "Taco Shells",
      "created_at": "2019-07-12T23:26:41Z",
      "status": "acknowledged",
      "incident_key": "4338c648a3614c0ea46b534344f73b10",
      "service": {
        "id": "P6MZ15N",
        "name": "example eventbridge",
        "description": null,
        "created_at": "2019-07-12T15:36:28Z",
        "status": "critical",
        "teams": [],
        "alert_creation": "create_alerts_and_incidents",
        "addons": [],
        "scheduled_actions": [],
        "support_hours": null,
        "last_incident_timestamp": "2019-07-12T23:26:41Z",
        "escalation_policy": {
          "id": "PYIM1C5",
          "type": "escalation_policy_reference",
          "summary": "Default",
          "self": "https://api.pagerduty.com/escalation_policies/PYIM1C5",
          "html_url": "https://example.pagerduty.com/escalation_policies/PYIM1C5"
        },
        "incident_urgency_rule": {
          "type": "constant",
          "urgency": "high"
        },
        "acknowledgement_timeout": 600,
        "auto_resolve_timeout": null,
        "alert_grouping": null,
        "alert_grouping_timeout": null,
        "integrations": [],
        "metadata": {
          "conference_number": "",
          "conference_url": ""
        },
        "response_play": null,
        "type": "service",
        "summary": "example eventbridge",
        "self": "https://api.pagerduty.com/services/P6MZ15N",
        "html_url": "https://example.pagerduty.com/services/P6MZ15N"
      },
      "assignments": [
        {
          "at": "2019-07-12T23:30:33Z",
          "assignee": {
            "id": "PHLAIIG",
            "type": "user_reference",
            "summary": "Pagey the Pager",
            "self": "https://api.pagerduty.com/users/PHLAIIG",
            "html_url": "https://example.pagerduty.com/users/PHLAIIG"
          }
        }
      ],
      "last_status_change_at": "2019-07-12T23:30:33Z",
      "first_trigger_log_entry": {
        "id": "RNNXHZY9ZKI3FQIGVSIL4UO9Q3",
        "type": "trigger_log_entry_reference",
        "summary": "Triggered through the website",
        "self": "https://api.pagerduty.com/log_entries/RNNXHZY9ZKI3FQIGVSIL4UO9Q3",
        "html_url": "https://example.pagerduty.com/incidents/P8E12U3/log_entries/RNNXHZY9ZKI3FQIGVSIL4UO9Q3"
      },
      "alert_counts": {
        "all": 0,
        "triggered": 0,
        "resolved": 0
      },
      "is_mergeable": true,
      "escalation_policy": {
        "id": "PYIM1C5",
        "type": "escalation_policy_reference",
        "summary": "Default",
        "self": "https://api.pagerduty.com/escalation_policies/PYIM1C5",
        "html_url": "https://example.pagerduty.com/escalation_policies/PYIM1C5"
      },
      "teams": [],
      "impacted_services": [
        {
          "id": "P6MZ15N",
          "type": "service_reference",
          "summary": "pd sandbox eventbridge",
          "self": "https://api.pagerduty.com/services/P6MZ15N",
          "html_url": "https://example.pagerduty.com/services/P6MZ15N"
        }
      ],
      "pending_actions": [
        {
          "type": "unacknowledge",
          "at": "2019-07-12T23:40:33Z"
        }
      ],
      "acknowledgements": [
        {
          "at": "2019-07-12T23:30:33Z",
          "acknowledger": {
            "id": "PHLAIIG",
            "type": "user_reference",
            "summary": "Pagey the Pager",
            "self": "https://api.pagerduty.com/users/PHLAIIG",
            "html_url": "https://example.pagerduty.com/users/PHLAIIG"
          }
        }
      ],
      "basic_alert_grouping": null,
      "alert_grouping": null,
      "last_status_change_by": {
        "id": "PHLAIIG",
        "type": "user_reference",
        "summary": "Pagey the Pager",
        "self": "https://api.pagerduty.com/users/PHLAIIG",
        "html_url": "https://example.pagerduty.com/users/PHLAIIG"
      },
      "metadata": {},
      "external_references": [],
      "priority": null,
      "incidents_responders": [],
      "responder_requests": [],
      "subscriber_requests": [],
      "urgency": "high",
      "id": "P8E12U3",
      "type": "incident",
      "summary": "[#2618] Taco Shells",
      "self": "https://api.pagerduty.com/incidents/P8E12U3",
      "html_url": "https://example.pagerduty.com/incidents/P8E12U3",
      "alerts": []
    },
    "id": "0c282730-a4fd-11e9-8326-0a5ff7c88466",
    "created_on": "2019-07-12T23:30:33Z",
    "account_features": {
      "response_automation": true
    }
  }
}

{
  "version": "0",
  "id": "9ed903a2-e6ba-ad1d-3017-39099d80ab85",
  "detail-type": "PagerDuty Webhook",
  "source": "aws.partner/pagerduty.com/example-example",
  "account": "999999999999",
  "time": "2019-07-12T23:29:11Z",
  "region": "us-west-1",
  "resources": [
    "pagerduty"
  ],
  "detail": {
    "event": "incident.annotate",
    "log_entries": [
      {
        "id": "RPXWOZF8SFUEZB295YOQ5BPHF4",
        "type": "annotate_log_entry",
        "summary": "Note added by Pagey the Pager",
        "self": "https://api.pagerduty.com/log_entries/RPXWOZF8SFUEZB295YOQ5BPHF4",
        "html_url": null,
        "created_at": "2019-07-12T16:29:07-07:00",
        "agent": {
          "id": "PHLAIIG",
          "type": "user_reference",
          "summary": "Pagey the Pager",
          "self": "https://api.pagerduty.com/users/PHLAIIG",
          "html_url": "https://example.pagerduty.com/users/PHLAIIG"
        },
        "channel": {
          "type": "note",
          "summary": "More Cheese Please",
          "content": "More Cheese Please",
          "details_omitted": false
        },
        "service": {
          "id": "P6MZ15N",
          "type": "service_reference",
          "summary": "pd sandbox eventbridge",
          "self": "https://api.pagerduty.com/services/P6MZ15N",
          "html_url": "https://example.pagerduty.com/services/P6MZ15N"
        },
        "incident": {
          "id": "P8E12U3",
          "type": "incident_reference",
          "summary": "[#2618] Taco Shells",
          "self": "https://api.pagerduty.com/incidents/P8E12U3",
          "html_url": "https://example.pagerduty.com/incidents/P8E12U3"
        },
        "teams": [],
        "contexts": []
      }
    ],
    "webhook": {
      "endpoint_url": null,
      "name": "eventbridge-999999999999-us-west-1-example",
      "description": null,
      "webhook_object": {
        "id": "P6MZ15N",
        "type": "service_reference",
        "summary": "example eventbridge",
        "self": "https://api.pagerduty.com/services/P6MZ15N",
        "html_url": "https://example.pagerduty.com/services/P6MZ15N"
      },
      "config": {},
      "outbound_integration": {
        "id": "PF8FPF1",
        "type": "outbound_integration_reference",
        "summary": "Amazon EventBridge",
        "self": "https://api.pagerduty.com/outbound_integrations/PF8FPF1",
        "html_url": null
      },
      "accounts_addon": {
        "id": "PH4YM53",
        "addon_id": "PXFR4L8",
        "name": "Amazon EventBridge",
        "version": "0.0.1",
        "location": "extension",
        "key": "com.pagerduty.amazon_bridge",
        "url": "https://{pagerduty}/integration-eventbridge-ui?accountsAddonId={accountsAddon.id}",
        "description": "Deliver webhooks to Amazon EventBridge",
        "help_url": "",
        "config": {},
        "type": "accounts_addon",
        "summary": "Amazon EventBridge",
        "self": "https://api.pagerduty.com/accounts_addons/PH4YM53",
        "html_url": "https://example.pagerduty.com/accounts_addons/PH4YM53"
      },
      "id": "P7X0R2I",
      "type": "webhook",
      "summary": "eventbridge-999999999999-us-west-1-pdwpsandbox",
      "self": "https://api.pagerduty.com/webhooks/P7X0R2I",
      "html_url": null
    },
    "incident": {
      "incident_number": 2618,
      "title": "Taco Shells",
      "description": "Taco Shells",
      "created_at": "2019-07-12T23:26:41Z",
      "status": "triggered",
      "incident_key": "4338c648a3614c0ea46b534344f73b10",
      "service": {
        "id": "P6MZ15N",
        "name": "pd sandbox eventbridge",
        "description": null,
        "created_at": "2019-07-12T08:36:28-07:00",
        "status": "critical",
        "teams": [],
        "alert_creation": "create_alerts_and_incidents",
        "addons": [],
        "scheduled_actions": [],
        "support_hours": null,
        "last_incident_timestamp": "2019-07-12T16:26:41-07:00",
        "escalation_policy": {
          "id": "PYIM1C5",
          "type": "escalation_policy_reference",
          "summary": "Default",
          "self": "https://api.pagerduty.com/escalation_policies/PYIM1C5",
          "html_url": "https://example.pagerduty.com/escalation_policies/PYIM1C5"
        },
        "incident_urgency_rule": {
          "type": "constant",
          "urgency": "high"
        },
        "acknowledgement_timeout": null,
        "auto_resolve_timeout": null,
        "alert_grouping": null,
        "alert_grouping_timeout": null,
        "integrations": [],
        "metadata": {},
        "response_play": null,
        "type": "service",
        "summary": "example eventbridge",
        "self": "https://api.pagerduty.com/services/P6MZ15N",
        "html_url": "https://example.pagerduty.com/services/P6MZ15N"
      },
      "assignments": [
        {
          "at": "2019-07-12T23:26:42Z",
          "assignee": {
            "id": "PBYY5X7",
            "type": "user_reference",
            "summary": "Anna Marie",
            "self": "https://api.pagerduty.com/users/PBYY5X7",
            "html_url": "https://example.pagerduty.com/users/PBYY5X7"
          }
        }
      ],
      "last_status_change_at": "2019-07-12T23:26:41Z",
      "first_trigger_log_entry": {
        "id": "RNNXHZY9ZKI3FQIGVSIL4UO9Q3",
        "type": "trigger_log_entry_reference",
        "summary": "Triggered through the website",
        "self": "https://api.pagerduty.com/log_entries/RNNXHZY9ZKI3FQIGVSIL4UO9Q3",
        "html_url": "https://example.pagerduty.com/incidents/P8E12U3/log_entries/RNNXHZY9ZKI3FQIGVSIL4UO9Q3"
      },
      "alert_counts": {
        "all": 0,
        "triggered": 0,
        "resolved": 0
      },
      "is_mergeable": true,
      "escalation_policy": {
        "id": "PYIM1C5",
        "type": "escalation_policy_reference",
        "summary": "Default",
        "self": "https://api.pagerduty.com/escalation_policies/PYIM1C5",
        "html_url": "https://example.pagerduty.com/escalation_policies/PYIM1C5"
      },
      "teams": [],
      "impacted_services": [
        {
          "id": "P6MZ15N",
          "type": "service_reference",
          "summary": "pd sandbox eventbridge",
          "self": "https://api.pagerduty.com/services/P6MZ15N",
          "html_url": "https://example.pagerduty.com/services/P6MZ15N"
        }
      ],
      "pending_actions": [],
      "acknowledgements": [],
      "basic_alert_grouping": null,
      "alert_grouping": null,
      "last_status_change_by": {
        "id": "P6MZ15N",
        "type": "service_reference",
        "summary": "example eventbridge",
        "self": "https://api.pagerduty.com/services/P6MZ15N",
        "html_url": "https://example.pagerduty.com/services/P6MZ15N"
      },
      "metadata": {},
      "external_references": [],
      "priority": null,
      "incidents_responders": [],
      "responder_requests": [],
      "subscriber_requests": [],
      "urgency": "high",
      "id": "P8E12U3",
      "type": "incident",
      "summary": "[#2618] Taco Shells",
      "self": "https://api.pagerduty.com/incidents/P8E12U3",
      "html_url": "https://example.pagerduty.com/incidents/P8E12U3",
      "alerts": []
    },
    "id": "d8817f30-a4fc-11e9-b635-0249c42ac030",
    "created_on": "2019-07-12T23:29:07Z",
    "account_features": {
      "response_automation": true
    }
  }
}

{
  "version": "0",
  "id": "137ee981-3976-e3c4-f12a-4ba59a40dc08",
  "detail-type": "PagerDuty Webhook",
  "source": "aws.partner/pagerduty.com/example-pdwpsandbox",
  "account": "999999999999",
  "time": "2019-07-12T23:30:35Z",
  "region": "us-west-1",
  "resources": [
    "pagerduty"
  ],
  "detail": {
    "event": "incident.assign",
    "log_entries": [
      {
        "id": "R26TJS87SQC937OAWL4EC8ERPE",
        "type": "assign_log_entry",
        "summary": "Assigned to Pagey the Pager",
        "self": "https://api.pagerduty.com/log_entries/R26TJS87SQC937OAWL4EC8ERPE",
        "html_url": null,
        "created_at": "2019-07-12T23:30:33Z",
        "agent": {
          "id": "P6MZ15N",
          "type": "service_reference",
          "summary": "pd sandbox eventbridge",
          "self": "https://api.pagerduty.com/services/P6MZ15N",
          "html_url": "https://example.pagerduty.com/services/P6MZ15N"
        },
        "channel": {
          "type": "auto",
          "details_omitted": false
        },
        "service": {
          "id": "P6MZ15N",
          "type": "service_reference",
          "summary": "pd sandbox eventbridge",
          "self": "https://api.pagerduty.com/services/P6MZ15N",
          "html_url": "https://example.pagerduty.com/services/P6MZ15N"
        },
        "incident": {
          "id": "P8E12U3",
          "type": "incident_reference",
          "summary": "[#2618] Taco Shells",
          "self": "https://api.pagerduty.com/incidents/P8E12U3",
          "html_url": "https://example.pagerduty.com/incidents/P8E12U3"
        },
        "teams": [],
        "contexts": [],
        "assignees": [
          {
            "id": "PHLAIIG",
            "type": "user_reference",
            "summary": "Pagey the Pager",
            "self": "https://api.pagerduty.com/users/PHLAIIG",
            "html_url": "https://example.pagerduty.com/users/PHLAIIG"
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            "summary": "Anna Marie",
            "self": "https://api.pagerduty.com/users/PBYY5X7",
            "html_url": "https://example.pagerduty.com/users/PBYY5X7"
          }
        }
      ],
      "last_status_change_at": "2019-07-12T23:26:41Z",
      "first_trigger_log_entry": {
        "id": "RNNXHZY9ZKI3FQIGVSIL4UO9Q3",
        "type": "trigger_log_entry_reference",
        "summary": "Triggered through the website",
        "self": "https://api.pagerduty.com/log_entries/RNNXHZY9ZKI3FQIGVSIL4UO9Q3",
        "html_url": "https://example.pagerduty.com/incidents/P8E12U3/log_entries/RNNXHZY9ZKI3FQIGVSIL4UO9Q3"
      },
      "alert_counts": {
        "all": 0,
        "triggered": 0,
        "resolved": 0
      },
      "is_mergeable": true,
      "escalation_policy": {
        "id": "PYIM1C5",
        "type": "escalation_policy_reference",
        "summary": "Default",
        "self": "https://api.pagerduty.com/escalation_policies/PYIM1C5",
        "html_url": "https://example.pagerduty.com/escalation_policies/PYIM1C5"
      },
      "teams": [],
      "impacted_services": [
        {
          "id": "P6MZ15N",
          "type": "service_reference",
          "summary": "pd sandbox eventbridge",
          "self": "https://api.pagerduty.com/services/P6MZ15N",
          "html_url": "https://example.pagerduty.com/services/P6MZ15N"
        }
      ],
      "pending_actions": [],
      "acknowledgements": [],
      "basic_alert_grouping": null,
      "alert_grouping": null,
      "last_status_change_by": {
        "id": "P6MZ15N",
        "type": "service_reference",
        "summary": "pd sandbox eventbridge",
        "self": "https://api.pagerduty.com/services/P6MZ15N",
        "html_url": "https://example.pagerduty.com/services/P6MZ15N"
      },
      "metadata": {},
      "external_references": [],
      "priority": null,
      "incidents_responders": [],
      "responder_requests": [],
      "subscriber_requests": [],
      "urgency": "high",
      "id": "P8E12U3",
      "type": "incident",
      "summary": "[#2618] Taco Shells",
      "self": "https://api.pagerduty.com/incidents/P8E12U3",
      "html_url": "https://example.pagerduty.com/incidents/P8E12U3",
      "alerts": []
    },
    "id": "81c70b10-a4fc-11e9-ae25-000d3a31cb72",
    "created_on": "2019-07-12T23:26:41Z",
    "account_features": {
      "response_automation": true
    }
  }
}

{
  "version": "0",
  "id": "ae68c1db-a650-6ccd-b1c0-58667e02d42d",
  "detail-type": "PagerDuty Webhook",
  "source": "aws.partner/pagerduty.com/example-pdwpsandbox",
  "account": "999999999999",
  "time": "2019-07-12T23:40:39Z",
  "region": "us-west-1",
  "resources": [
    "pagerduty"
  ],
  "detail": {
    "event": "incident.unacknowledge",
    "log_entries": [
      {
        "id": "RQ1ZS7X5UPYOUYJGH605ESQ9WE",
        "type": "unacknowledge_log_entry",
        "summary": "Unacknowledged by timeout",
        "self": "https://api.pagerduty.com/log_entries/RQ1ZS7X5UPYOUYJGH605ESQ9WE",
        "html_url": null,
        "created_at": "2019-07-12T16:40:33-07:00",
        "agent": {
          "id": "P6MZ15N",
          "type": "service_reference",
          "summary": "pd sandbox eventbridge",
          "self": "https://api.pagerduty.com/services/P6MZ15N",
          "html_url": "https://example.pagerduty.com/services/P6MZ15N"
        },
        "channel": {
          "type": "timeout",
          "details_omitted": false
        },
        "service": {
          "id": "P6MZ15N",
          "type": "service_reference",
          "summary": "pd sandbox eventbridge",
          "self": "https://api.pagerduty.com/services/P6MZ15N",
          "html_url": "https://example.pagerduty.com/services/P6MZ15N"
        },
        "incident": {
          "id": "P8E12U3",
          "type": "incident_reference",
          "summary": "[#2618] Taco Shells",
          "self": "https://api.pagerduty.com/incidents/P8E12U3",
          "html_url": "https://example.pagerduty.com/incidents/P8E12U3"
        },
        "teams": [],
        "contexts": []
      }
    ],
    "webhook": {
      "endpoint_url": null,
      "name": "eventbridge-999999999999-us-west-1-pdwpsandbox",
      "description": null,
      "webhook_object": {
        "id": "P6MZ15N",
        "type": "service_reference",
        "summary": "pd sandbox eventbridge",
        "self": "https://api.pagerduty.com/services/P6MZ15N",
        "html_url": "https://example.pagerduty.com/services/P6MZ15N"
      },
      "config": {},
      "outbound_integration": {
        "id": "PF8FPF1",
        "type": "outbound_integration_reference",
        "summary": "Amazon EventBridge",
        "self": "https://api.pagerduty.com/outbound_integrations/PF8FPF1",
        "html_url": null
      },
      "accounts_addon": {
        "id": "PH4YM53",
        "addon_id": "PXFR4L8",
        "name": "Amazon EventBridge",
        "version": "0.0.1",
        "location": "extension",
        "key": "com.pagerduty.amazon_bridge",
        "url": "https://{pagerduty}/integration-eventbridge-ui?accountsAddonId={accountsAddon.id}",
        "description": "Deliver webhooks to Amazon EventBridge",
        "help_url": "",
        "config": {},
        "type": "accounts_addon",
        "summary": "Amazon EventBridge",
        "self": "https://api.pagerduty.com/accounts_addons/PH4YM53",
        "html_url": "https://example.pagerduty.com/accounts_addons/PH4YM53"
      },
      "id": "P7X0R2I",
      "type": "webhook",
      "summary": "eventbridge-999999999999-us-west-1-pdwpsandbox",
      "self": "https://api.pagerduty.com/webhooks/P7X0R2I",
      "html_url": null
    },
    "incident": {
      "incident_number": 2618,
      "title": "Taco Shells",
      "description": "Taco Shells",
      "created_at": "2019-07-12T23:26:41Z",
      "status": "triggered",
      "incident_key": "4338c648a3614c0ea46b534344f73b10",
      "service": {
        "id": "P6MZ15N",
        "name": "pd sandbox eventbridge",
        "description": null,
        "created_at": "2019-07-12T08:36:28-07:00",
        "status": "critical",
        "teams": [],
        "alert_creation": "create_alerts_and_incidents",
        "addons": [],
        "scheduled_actions": [],
        "support_hours": null,
        "last_incident_timestamp": "2019-07-12T16:26:41-07:00",
        "escalation_policy": {
          "id": "PYIM1C5",
          "type": "escalation_policy_reference",
          "summary": "Default",
          "self": "https://api.pagerduty.com/escalation_policies/PYIM1C5",
          "html_url": "https://example.pagerduty.com/escalation_policies/PYIM1C5"
        },
        "incident_urgency_rule": {
          "type": "constant",
          "urgency": "high"
        },
        "acknowledgement_timeout": 600,
        "auto_resolve_timeout": null,
        "alert_grouping": null,
        "alert_grouping_timeout": null,
        "integrations": [],
        "metadata": {
          "conference_number": "",
          "conference_url": ""
        },
        "response_play": null,
        "type": "service",
        "summary": "pd sandbox eventbridge",
        "self": "https://api.pagerduty.com/services/P6MZ15N",
        "html_url": "https://example.pagerduty.com/services/P6MZ15N"
      },
      "assignments": [
        {
          "at": "2019-07-12T23:30:33Z",
          "assignee": {
            "id": "PHLAIIG",
            "type": "user_reference",
            "summary": "Pagey the Pager",
            "self": "https://api.pagerduty.com/users/PHLAIIG",
            "html_url": "https://example.pagerduty.com/users/PHLAIIG"
          }
        }
      ],
      "last_status_change_at": "2019-07-12T23:40:33Z",
      "first_trigger_log_entry": {
        "id": "RNNXHZY9ZKI3FQIGVSIL4UO9Q3",
        "type": "trigger_log_entry_reference",
        "summary": "Triggered through the website",
        "self": "https://api.pagerduty.com/log_entries/RNNXHZY9ZKI3FQIGVSIL4UO9Q3",
        "html_url": "https://example.pagerduty.com/incidents/P8E12U3/log_entries/RNNXHZY9ZKI3FQIGVSIL4UO9Q3"
      },
      "alert_counts": {
        "all": 0,
        "triggered": 0,
        "resolved": 0
      },
      "is_mergeable": true,
      "escalation_policy": {
        "id": "PYIM1C5",
        "type": "escalation_policy_reference",
        "summary": "Default",
        "self": "https://api.pagerduty.com/escalation_policies/PYIM1C5",
        "html_url": "https://example.pagerduty.com/escalation_policies/PYIM1C5"
      },
      "teams": [],
      "impacted_services": [
        {
          "id": "P6MZ15N",
          "type": "service_reference",
          "summary": "pd sandbox eventbridge",
          "self": "https://api.pagerduty.com/services/P6MZ15N",
          "html_url": "https://example.pagerduty.com/services/P6MZ15N"
        }
      ],
      "pending_actions": [],
      "acknowledgements": [],
      "basic_alert_grouping": null,
      "alert_grouping": null,
      "last_status_change_by": {
        "id": "P6MZ15N",
        "type": "service_reference",
        "summary": "pd sandbox eventbridge",
        "self": "https://api.pagerduty.com/services/P6MZ15N",
        "html_url": "https://example.pagerduty.com/services/P6MZ15N"
      },
      "metadata": {},
      "external_references": [],
      "priority": null,
      "incidents_responders": [],
      "responder_requests": [],
      "subscriber_requests": [],
      "urgency": "high",
      "id": "P8E12U3",
      "type": "incident",
      "summary": "[#2618] Taco Shells",
      "self": "https://api.pagerduty.com/incidents/P8E12U3",
      "html_url": "https://example.pagerduty.com/incidents/P8E12U3",
      "alerts": []
    },
    "id": "7184fc60-a4fe-11e9-bb78-0297ae80f8e2",
    "created_on": "2019-07-12T23:40:33Z",
    "account_features": {
      "response_automation": true
    }
  }
}

Updated 9 days ago