By canceling your account, PagerDuty will permanently delete the account and all related data.

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Required User Permissions

The Account Owner is the only user that can cancel an account.

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Loss of Account Access

Immediately after canceling your account, you will lose access to it. This action is not reversible, and canceled accounts cannot be reactivated or recovered.

To cancel your account:

1. In the web app, navigate to User Icon Account Settings and select the Account Settings tab.
   • Only the Account Owner has access to Account Settings. If you do not see this option in your User Icon, please navigate to People Users to locate your Account Owner.
2. At the bottom of the page, click Need to cancel your account?
3. Read the cancellation prompt carefully.
   • If your account is billed on a yearly basis, please note that we do not offer prorated refunds.
4. If you would still like to cancel, click Cancel my Account.

Change Account Plans

If you would like to change your pricing plan, please refer to the section Account Subscription in our Billing, Invoices and Payments article.