Account Subdomains

PagerDuty accounts are accessible via a personalized subdomain. If your company name is EveryNine Inc, you can set your account's subdomain to everynine.pagerduty.com, e9inc.pagerduty.com, or anything else you like that is 4+ characters long.

If your company name changed, or you're just having second thoughts about the subdomain you chose when creating your account, and you would like to change your account's subdomain, please be mindful of the following:

  1. Integration email addresses for your PagerDuty services will change.
  2. REST API v1 endpoints will change, so any integrations, apps or scripts using v1 will need to be updated with your new subdomain.
  3. Users will not be notified by PagerDuty of the subdomain change. You will need to communicate the change to other members of your team so they know when and why the old subdomain will no longer be accessible.
  4. Although push notifications can still be received, the mobile app will not load and users will need to log out and log back in to the app. See mobile instructions below.
  5. If you have Single Sign On enabled, you will need to adjust your IdP settings to reflect your new PagerDuty subdomain.
  6. There is a minimum of 4 (four) characters for PagerDuty subdomains.

To prevent any interruption in your alerting, we would recommend planning to make the necessary changes above before changing your subdomain. Attached to this article is a guide with our recommended steps to take before and after your subdomain change. Also attached is a sample email communication template that can be shared with users prior and after the subdomain change.

When you are ready to change your subdomain, please contact our support team and a support agent can coordinate a date and time to change your subdomain for you. The change will be effective immediately.

Mobile Instructions

To log out of the mobile app:

  • iOS: Tap and go to Accounts, tap Edit, then tap next to the account.
  • Android: Tap and go to Accounts, tap next to the account, then tap Remove this Account.

If these steps don't work, you can reset the app in your device settings:

  • iOS: Settings PagerDuty Reset
  • Android: Settings Applications PagerDuty Clear Cache

Recommended Steps

Download our recommended steps for account subdomain changes.

Sample Email Communication

In preparation for the subdomain change

Hi Team,

On MM/DD/YY at HH:MM PM/AM PDT, our PagerDuty subdomain will be changed from xxxx.pagerduty.com to yyyy.pagerduty.com. This means that our email integration addresses and REST API v1 URL endpoints will change. We will be working on making these adjustments to our existing integrations and scripts.

Please note that after the subdomain change, you will still receive push notifications for your incidents however you will need to log out and log back in to the mobile app to view and take action on incidents. You will also need to use yyyy.pagerduty.com to log in to the web app after the subdomain change, as xxxx.pagerduty.com will no longer be accessible.

To log out of the mobile app:

  • iOS: Tap the menu icon and go to Accounts, tap Edit, then tap the remove icon next to the account.
  • Android: Tap the menu icon and go to Accounts, tap the options icon next to the account, then tap Remove this Account.

If these steps don't work, you can reset the app in your device settings:

  • iOS: Settings → PagerDuty → Reset switch to ON position
  • Android: Settings → Applications → PagerDuty → Clear Cache

Please plan on logging out and logging back in to the mobile app immediately after MM/DD/YY at HH:MM PM/AM PDT to ensure that you can view and take action on your incidents via the mobile app.

Please let us know if you have any questions.

After the subdomain change is complete

Hi Team,

This is an update that the subdomain change has been completed.

As a reminder, you must log out and log back in to the mobile app to view and take action on incidents via the mobile app. You must also access yyyy.pagerduty.com to go to the web app.

To log out of the mobile app:

  • iOS: Tap the menu icon and go to Accounts, tap Edit, then tap the remove icon next to the account.
  • Android: Tap the menu icon and go to Accounts, tap the options icon next to the account, then tap Remove this Account.

If these steps don't work, you can reset the app in your device settings:

  • iOS: Settings → PagerDuty → Reset switch to ON position
  • Android: Settings → Applications → PagerDuty → Clear Cache

Account Subdomains