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Google Workspace Integration Guide

Configure the Google Workspace integration.

Google Workspace Integration Capabilities

  • Connect your PagerDuty account with your Google Workspace account.
  • Allow Incident Workflows to create on-demand Google Meet meetings and attach them to incidents.

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Availability

This integration is available on current Business, Enterprise for Incident Management, and Digital Operations (Legacy) plans. Contact the Sales Team to upgrade your account to include this integration.

The Google Workspace Integration is currently in Early Access (EA).

Requirements

ApplicationRequirement
PagerDutyUsers with Admin/Global Admin or Account Owner roles can configure the integration.
GoogleUsers with administrator permissions can configure the integration.

How it Works

  1. When you connect your PagerDuty account with your Google Workspace account, PagerDuty authenticates with Google via OAuth 2.0 and establishes a secure connection.
  2. When a new incident is created for a service, PagerDuty runs the pre-configured Google Meet: Add a Conference Bridge to an Incident workflow, which generates an incident-specific meeting ID and attaches it to the incident.
  3. Responders join the Google Meet conference bridge directly from the incident in the web or mobile app, from conference-bridge notifications, or via One Touch to Join.

Integration Walkthrough

  1. Navigate to Integrations Extensions Google.

  2. In the Google Workspace page, click Connect a new Workspace.

  3. Select a Google account to sign in with.

  4. On the authorization screen:

    1. Click Continue to allow signing into your account.
    2. Click Allow to confirm the Google account integration with PagerDuty.
      After successful integration, you should see a confirmation message in your web app and the PagerDuty account connected.

Remove the Google Integration

To remove the Google integration, follow these steps:

  1. Navigate to Integrations Extensions Google.
  2. Click Disconnect to disconnect your Google account integration with PagerDuty.

FAQ

Who can set up the Google Workspace integration?

Users with Admin/Global Admin or Account Owner roles can configure the integration.

Can I leverage this integration to create a Google Meet conference via Incident Workflows?

Yes, you can follow the Incident Workflows guide and select Google Meet: Add a Conference Bridge to an Incident. After publishing, you can add a Google Meet conference via the Incident Workflow to any incident.

Who can create a Google Meet conference bridge?

Any user can create a meeting after integrating PagerDuty with the Google Workspace.

Where can I join the Google Meet conference from?

You can join the Google Meet conference bridge directly from the Incident details page in the web or mobile app, from conference-bridge notifications in Slack or Microsoft Teams, or via One Touch to Join.

Can I link multiple Google accounts to the same PagerDuty account?

Yes, you can connect multiple Google accounts with your PagerDuty account.

Can I leverage this integration for Scribe Agent auto-join?

Yes. A valid meeting Scribe Agent can join a Google Meet conference. You can add the Scribe Agent to your conference bridges automatically by following the instructions in Add PagerDuty Advance Scribe Agent.

Updated about 3 hours ago