WhatsApp Notifications
PagerDuty can deliver notifications over WhatsApp. This provides an alternative for organizations where SMS isn’t feasible or reliable.
PagerDuty users opt in and consent to receiving WhatsApp notifications regarding incidents, responder requests, and status updates by configuring WhatsApp contact methods on their User Profile.
Contact Information and Notification Rules
For more information about adding contact methods and configuring notification rules, please see the following sections in the User Profile article:
WhatsApp Notification Content
The examples below are common WhatsApp notifications that users can expect to receive while using PagerDuty. Most users can take action on WhatsApp messages (e.g., acknowledge or resolve an incident) by tapping the desired action.
| Scenario | Message Body |
|---|---|
| An incident triggers and notifies the on-call user. | Incident: [incident number] - [incident title]Service: [service name]Priority: [incident priority]Urgency: [incident urgency]Responder: [responder name]Incident Type: [incident type]Incident Link: [link to incident]Please select one of the options below: - Acknowledge - Resolve - Escalate |
| A user is added as a responder. | You’ve been requested to assist on an incident. Incident [incident number]: Please help with "[incident title]"Priority: [incident priority]Incident Link: [link to incident]Please select one of the options below: - Accept - Decline |
| A user receives a Status Update to an incident that they are assigned or subscribed to. | A new status update was published on incident [incident number] - [incident title]Published by: [responder name]Responder: [responder name]Incident Link: [link to incident]Status Update: [status update]Please log into PagerDuty for more information. |
Updated about 2 hours ago