Google Meet + Jeli Benefits

• Automatically start a Google Meet bridge when opening a Jeli Slack app incident.
• Instantly create or access Google Meet bridges during incidents with simple commands.
• Manage and control the Google Meet integration within Jeli.

Requirements

📘

Availability

Jeli is available to customers with a standalone Jeli plan, or if they are on the Enterprise Incident Management or Enterprise Customer Service Ops plans. For customers who have Jeli as part of their pricing plan, all users (regardless of user role) will have access to Jeli. Please contact our Sales Team to upgrade to an account plan with Jeli.

At this time, Jeli is not available for accounts in the EU service region (i.e., https://subdomain.eu.pagerduty.com).

To Configure the Integration

Admin users can manage integrations in Jeli. To add someone as an admin, visit Settings Users in the Jeli web app.

How it Works

• Users can instantly start a Google Meet bridge or retrieve the link to an existing bridge.
• This ensures seamless, efficient communication during incident management.

Integration Walkthrough

👍

Internal Service Account

We recommend using a Google service account when configuring the Google Meet integration. If an individual user sets up the Google Meet integration and then leaves your company, the integration may no longer work as expected. Please reach out your internal IT team to request or set up a service account.

In Jeli

1. In the Jeli web app, navigate to Settings Integrations Google Meet.
2. Click Sign in with Google.
3. Select a Google account. Note: If you have a service account, select it here.
4. Review the requested permissions and click Continue to complete the installation.

Google Meet | Jeli Integration User Guide

Add a Google Meet Bridge to a New Jeli Incident

With the integration configured, click Use integrations and select the option to Start a Google Meet bridge for this incident when opening a Jeli incident (i.e., /jeli open).

Add a Google Meet Bridge to an Existing Jeli Incident

Run /jeli meet in a Jeli incident's Slack channel to add a Google Meet bridge, if one does not exist. This command will show the link to the Google Meet bridge if one already exists.

Uninstall the Google Meet | Jeli Integration

1. In the Jeli web app, navigate to Settings Integrations and select Edit configuration in the Google Meet card.
2. Click Disconnect.
3. In the confirmation modal, click Disconnect.