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Slack Integration | Jeli

Jeli Part of PagerDuty

Slack + Jeli Benefits

  • Enhance team communication during incident responses via direct integration with Slack
  • Automate data collection for incident analysis and use in Jeli opportunities
  • Manage multiple Slack workspaces

Requirements

📘

Availability

Before adding the Slack | Jeli integration, you’ll need to create an account with Jeli to set up a license. Jeli is available with PagerDuty's Enterprise plan for Incident Management. Please visit the Jeli signup page to create an account, or contact our Sales Team to upgrade to an account plan with this feature.

To Configure the Integration

In Jeli

Admin permissions are required to add integrations in Jeli.

In Slack

You will need user permissions that allow you to add of applications to your Slack workspace. Please contact your Slack administrator to adjust your permissions or install the integration.

How it Works

  • Connect Jeli to your Slack workspace via Slack's app directory.
  • Jeli captures incident alerts from Slack channels and presents the data for review in the Jeli web app.
  • Jeli provides insights and recommendations based on the analysis to improve future responses.

Integration Walkthrough

In Jeli

  1. In the Jeli webapp, navigate to Settings Integrations Slack.
  2. Click Connect a workspace, which will take you to a Slack authorization page.
    1. If you use Slack Enterprise Grid, you will need to add Jeli to each workspace in which you'd like to use the integration. Click Connect a workspace for each Slack workspace you want to add Jeli to.
  3. Click Allow to authorize and complete the integration.

Note: Completing the integration with Slack will also install the Jeli incident response bot to your Slack workspace.

Slack | Jeli Integration User Guide

Please read Jeli Slackbot Commands for a full list of Slack commands and capabilities.

FAQ

What can the Jeli app view in your Slack workspace?

Content and info about channels & conversations

  • View messages and other content in public channels that Jeli has been added to
  • View basic information about public channels in your workspace
  • View files shared in channels and conversations that Jeli has been added to
  • View messages and other content in direct messages that Jeli has been added to
  • View emoji reactions and their associated content in channels and conversations that Jeli has been added to

Content and info about your workspace

  • View custom emoji in your workspace
  • View people in your workspace
  • View email addresses of people in your workspace

What actions can the Jeli app take in your Slack workspace?

Perform actions in channels & conversations

  • Join public channels in your workspace
  • Manage public channels that Jeli has been added to and create new ones
  • Send messages as @jeli

Perform actions in your workspace

  • Add shortcuts and/or slash commands that people can use

Updated about 1 month ago