Jeli is where incidents turn into learning moments. With Jeli, you can easily see patterns and themes across incidents to help with future planning. It brings your tools and team together to make incident management and learning simpler.

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Availability

Jeli is available to all customers on Professional, Business, and Enterprise Incident Management pricing plans. For customers who have Jeli as part of their pricing plan, all users (regardless of user role) will have access to Jeli. Please contact our Sales Team to upgrade to a pricing plan with Jeli.

At this time, Jeli is not available for accounts in the EU Service Region (i.e., https://subdomain.eu.pagerduty.com).

PagerDuty Slack Integration

The PagerDuty | Slack integration is designed to:

• Collaborate seamlessly while managing PagerDuty incidents end-to-end from dedicated incident channels.
• Take action on your incident, without leaving Slack.
  • Trigger, acknowledge, escalate, and resolve PagerDuty incidents.
  • Run Incident Workflows, send status updates, assign roles and delegate tasks.
• Save time using PagerDuty Advance GenAI.
  • Efficiently get context (e.g., @PagerDuty what changed?).
  • Generate status updates (e.g., @PagerDuty draft a status update).
  • Summarize the incident after resolution for post-incident reviews.
• Easily build post-incident reviews in Jeli by importing Slack data for analysis.

Jeli Web App

The Jeli web app is designed to:

• Review all of your Slack event data to gain more context on what happened, who was involved, and what the experience was like for those involved in the incident.
• Easily create timelines from automatically imported Slack event data as you piece together what happened during an incident.
• Export reports and data to stakeholders and interested parties.

Explore the Demo Environment

In the top-right, select Go to Demo Environment to learn more about how to use Jeli for incident analysis. In the demo environment you'll have access to a product walkthrough, information on how to use Jeli's Narrative Builder for investigations, and you can explore your data with Jeli's Learning Center.

To exit the demo environment, select Go to Production Environment.

Log Into Jeli

Visit app.jeli.io and log into Jeli using your PagerDuty account.

User Account Roles

Account roles determine the access level a user has in regards to the overall account configuration. There are two roles at the account level:

• Admin: This role has advanced permissions that allow the user to update account settings, and create, edit and delete Incident Review Templates. Admins for your organization automatically inherit Opportunity Owner level access to every opportunity in Jeli (including private opportunities).
• User: This role cannot update account settings and is the default role assigned to new users. You can assign opportunity roles to these users for individual opportunities.

You can learn more about viewing and editing users' account roles in our Jeli Settings and Integrations article.

Customize Jeli

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Required User Permissions

Only Admins can manage Jeli settings. Please contact your Jeli Admin to gain access or to adjust settings.

Incident Analysis

From Settings Opportunities you can manage Tag Types to help identify related opportunities, and you can configure Templates to make it easier for investigators to write their executive summaries and key take-aways.