Platform Release Notes (2019)

December 2019


Dec. 2 — Service Directory: Search by Integration Key

The Service Directory now allows users to search by integration key, returning a list of services where the key is configured.

November 2019

New Features

Nov. 19 — Offboarding

The offboarding feature allows administrators to easily deprovision users from their associated escalation policies, schedules and assigned incidents. When offboarding a user, a Global Admin or Account Owner can review their associated escalation policies and schedules, sending notifications to the user’s Team Manager that they need to be replaced by another user on those objects. Administrators can also reconcile triggered and/or acknowledged incidents that were assigned to the offboarded user by reassigning them to their affiliated escalation policy or resolving them. This feature is available to accounts with Advanced Permissions.

Nov. 11 — PagerDuty Analytics: Intelligent Dashboards

Intelligent Dashboards measure the impact of real-time work on teams and business objectives, promoting continuous improvement in digital operations towards greater success. Digital business leaders can use flexible data visualizations to compare key metrics to industry benchmarks or teams to company averages. After making improvements in training, processes and technology investments, leaders can then monitor the performance of Teams and Services and ensure they are trending in the right direction. Intelligent Dashboards is available with the purchase of the PagerDuty Analytics product.


Nov. 11 — Operational Reviews: Edit Scorecards

Default Team On-Call Handoff Review scorecards now allow you to edit the number of weeks, days of the week, and hour of day that they are generated. Custom scorecards of any type now allow you to edit any aspect of the scorecard that was customizable when created.

October 2019


Oct. 24 — Service Directory: Filter by Business Service

In the Service Directory, users can now search for technical services associated with Business Services with a Business Service filter.

September 2019

New Features

Sep. 26 — Service Directory

The Service Directory allows everyone to search for the services they go on call for and learn more about the other services in their organization. The Service Directory is a searchable, high-level aggregate view of all the services your organization has represented in PagerDuty and their corresponding owners. From the Service Directory, you can dive into each individual service to learn more about it, make changes to the settings or metadata, and take further action. This feature replaces the old Services list view.


Sep. 25 — Slack Integration: v2 Update

The v2 update to our Slack integration includes new incident response capabilities: trigger and escalate incidents and run response plays from Slack. Users will now be able to create on-demand Slack channels from PagerDuty incidents. Additionally, the new Slack integration has improvements such as an updated notification design with more context from monitoring tools, and actions that respect PagerDuty user permissions.

Sep. 25 — Zendesk Integration: v2 Update

The v2 update to our Zendesk integration uses Extensions, Targets and Triggers to send Zendesk Support Ticket events to PagerDuty, triggering incidents. This update allows users to view, create and link PagerDuty incidents from the Zendesk interface, so the proper responders can be notified of critical customer issues.

Sep. 25 — Salesforce Service Cloud Integration

The new Salesforce Service Cloud integration allows users to customize when the proper on-call team should be notified about Salesforce Service Cloud cases and it allows for exception case routing. Users can create and/or update the Service Cloud case with relevant information as soon as there’s a PagerDuty update such as an acknowledgement, resolution, reassignment, etc. This integration includes synced notes between PagerDuty and Salesforce Service Cloud, so Customer Service teams can provide relevant updates to customers.

August 2019

New Features

Aug. 8 — Email Domain Restriction

Admins and Account Owners can now choose to restrict users to only use domains that are in the Email Domain Allow List when they change (or create) their login or contact email addresses. The restriction applies to users when updating future email addresses; existing email addresses will continue to function.


Aug. 30 — Contextual Search - API Endpoints

New API to manage, assign, and list Tags. A tag can be assigned to Escalation Policy, Team or User, and searches for those objects can be filtered to retrieve those with specific tags.

Aug. 23 — Operational Reviews: Scorecard Subscribe/Unsubscribe

By default, users see scorecards only for the teams they are on. With subscribe/unsubscribe, users can find scorecards for teams they care about but aren't members of, and allows them to hide scorecards they don't want to see anymore.

Aug. 1 — Operational Reviews: Scorecard Search

Each list of Team On-Call Handoff, Service Performance and Business Performance review scorecards has a search capability. For users who have many scorecards in their list, the search allows them to find specific scorecards quickly.

July 2019

New Features

Jul. 25 — Status Dashboard

PagerDuty’s status dashboard provides technical responders, business responders, and leaders a live, shared view of system health to improve awareness of operational issues. It displays the current status of key business services and sends notifications to alert users when business services are impacted. This feature improves communication between response teams and stakeholders during incidents.


Jul. 16 — Amazon EventBridge

With Amazon EventBridge, PagerDuty customers are able to leverage the full breadth of AWS-supported integrations and functionality. When a PagerDuty incident is created or updated, an event or webhook can be sent to notify a designated Event Source in your AWS Account and Region. One can create an Event Bus to retrieve these notifications and deliver them to an AWS target such as Lambda to run a specific function, workflow, SNS topic for another notification delivery, etc.

Jul. 10 — ServiceNow: v6 Update

Teams are now able to drive a coordinated response, add multiple responders and add conference bridge information to an incident from the ServiceNow interface. Admins and Account Owners can configure how different priorities should notify responders by mapping a Priority level to a PagerDuty Urgency level (Example: P1 incidents can call responders and P3 incidents can email). They can also customize data sent from ServiceNow to PagerDuty when creating an incident, and easily add Assignment Groups or Users.

June 2019

New Features

Jun. 22 — One Touch to Join Conference Bridge

The One Touch To Join Conference Bridge feature enables rapid response team assembly by giving responders a push-button means of joining a conference bridge. This feature relies on two existing Modern Incident Response features: Conference Bridge and Add Responders.


Jun. 28 — PagerDuty Analytics: Scorecard Search

A new search capability for the list of Team On-Call Handoff, Service Performance and Business Performance review scorecards. For users who have many scorecards in their list, the search allows them to find specific scorecards quickly.


Jun. 19 — AWS Security Hub
The AWS Security Hub integration allows you to send AWS Security Hub Findings to PagerDuty and use the PagerDuty platform to manage, organize, and respond to events relevant to your organization.

May 2019

New Features

May 8 — Contextual Search - Tagging

Managers, Admins, Global Admins and Account Owners can now add tags to the following PagerDuty objects: Teams, Escalation Policies and Users. Adding this simple metadata provides extra context to help Responders and Managers organize and navigate to desired objects and easily reassign incidents.


May 31 — Manage Your User Sessions - API Endpoints

New API endpoints to retrieve and delete user sessions. These can be used as part of an offboarding flow to ensure users are securely removed from all of their PagerDuty sessions.

April 2019


Apr. 14 — Cherwell Integration
The bi-directional Cherwell ITSM integration allows for advanced notification when incident tickets are created.

March 2019


Mar. 1 — Subscribe to Business Service Notifications
Users with Visibility and Modern Incident Response can now subscribe to be proactively notified about business service disruptions and responder updates via response plays.

February 2019

New Features

Feb. 7 — Event Intelligence: Preview Intelligent Alert Grouping
Service owners can now preview potential noise reduction and grouping behavior before activating Intelligent Alert Grouping.


Feb. 15 — Stakeholder Notifications for Business Services

Business stakeholders can be automatically notified when a business service goes from healthy to disrupted by connecting a response play to a business service. This feature is only available with the Modern Incident Response package.

January 2019

New Features

Jan. 31 — PagerDuty Analytics: Operational Reviews

The Operational Reviews feature offers metrics for three different types of reviews, targeted at different levels of leadership in a digital business. The Business Outcomes, Service Performance and Team On-Call Handoff reviews contain scorecards intended to drive meetings and provide insight into the business impact of real-time operations.


Jan. 30 — Recurring Event Rules

Recurring Event Rules allow Admins to set events to follow particular rules during specific hours of the day or day(s) within a week on an automatic, weekly recurring schedule. This feature is integration-specific and one can make additional changes, such as changing severity/priority, based on time of day.