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Early Access: New SRE Agent Configuration

A new centralized configuration experience is currently in Early Access for enrolled participants. This allows you to manage Connectors, Tools, and Skills directly from the AI Settings menu.

• Enrolled in EA? See our guide on SRE Agent: Connectors, Tools & Skills.
• Want to join? Sign up for Early Access here.

Overview

SRE Agent can retrieve log data from observability platforms such as Grafana, Datadog, New Relic, and AWS CloudWatch, and runbooks from sources like Confluence and GitHub. By analyzing these logs and runbooks, SRE Agent guides responders through investigation, triage, and resolution — reducing MTTR and escalations.

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SaaS Integrations

All of these integrations are SaaS-based.

Integrations — Documents and Runbooks

To allow SRE Agent to access documents in Confluence, GitHub, or ServiceNow, ensure the necessary prerequisites are set up.

When SRE Agent is provided access to documents, it fetches a document if it determines the document is relevant or if you request it in chat.

Confluence

1. Set up the Workflow Integration and select Allow SRE Agent Access.

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OAuth Access

If you have set up your OAuth connection to Confluence but the integration is not working, verify that your admin has approved your user access to the PagerDuty app in Confluence.

2. In your monitoring tool, update the event payload to include your Confluence runbook link in custom_details using the following nested key:

"custom_details": {
    "runbook_url": {
        "confluence": "https://YOUR-RUNBOOK-LINK"
    }
}

GitHub

1. Set up the Workflow Integration and select Allow SRE Agent Access.

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Branch Requirement

Linked documents must already be committed to the main branch and cannot be from a feature branch.

2. In your monitoring tool, update the event payload to include your GitHub runbook link in custom_details using the following nested key:

"custom_details": {
    "runbook_url": {
        "github": "https://YOUR-RUNBOOK-LINK"
    }
}

ServiceNow

1. Set up the Workflow Integration and select Allow SRE Agent Access.

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Branch Requirement

Linked documents must already be committed to the main branch and cannot be from a feature branch.

2. In your monitoring tool, update the event payload to include your ServiceNow runbook link in custom_details using the following nested key:

"custom_details": {
    "runbook_url": {
        "servicenow": "https://YOUR-RUNBOOK-LINK"
    }
}

Set Custom Details with Orchestration Rules

You can use orchestration rules to update the event payload to include your runbook links in custom_details.

1. Navigate to an orchestration.
2. Navigate to Edit Event Rule Event Fields Add Event Field.
3. Click the Select Field dropdown and add a custom details path to the event field:
   • For GitHub: runbook_url.github
   • For Confluence: runbook_url.confluence
   • For ServiceNow: runbook_url.servicenow

4. Under Replace using, select Template.
5. In Replace with value, paste the URL of the runbook.
6. Click Save.

Integrations — Logs

You can prompt SRE Agent to fetch and analyze logs, or use nudge buttons to do the same. Nudges appear only when the agent determines there is enough information to execute a query. If asked to run a query without sufficient information, the agent asks you for more details.

When SRE Agent is provided access to logs as a tool, it fetches logs if it determines they are relevant or if you request them in chat.

Available Log Integrations

SRE Agent can fetch and analyze logs from the following services:

• Grafana
• Datadog
• New Relic
• AWS CloudWatch
• Splunk
• Dynatrace
• Elasticsearch
• Sumo Logic

Setup

To allow SRE Agent to fetch and analyze logs from one of these services, set up the Workflow Integration and select Allow SRE Agent Access.

Best Practices

• Log queries work best when there are query examples in the runbook or alert payload. Sample queries in the alert payload can be in any custom_details field.
• You can also provide queries directly to the agent to help ensure accurate log search.

Prompt Examples

• @pagerduty can you fetch the logs for this incident?
• @pagerduty can you search the logs with this criteria [enter criteria]?