The Events Dashboard (V2) provides a comprehensive view of your event journey. It expands beyond simple volume reporting to help Admins and Account Owners understand exactly what happens to events as they flow through PagerDuty—from the moment they are received to their final outcome.

Use this dashboard to identify noisy integrations, tune event rules, and understand your event-to-incident "funnel."

View the Events Dashboard

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User Permissions

The Events Dashboard is only available for the Account Owner and Admin users

1. Navigate to Analytics Insights Events.
2. Use the date picker to change the date range.
3. Use the following filters to update the visualizations on the page:

• Date range
• Team
• Routing key
• Integration
• Service

Dashboard Components

The dashboard is laid out in three zones:

• KPI Summary: Shows Total Events and AIOps Events for the selected range. Each metric includes a period-over-period delta (up/down arrow + absolute change).
• Events & Incidents Chart: A stacked bar chart showing daily volume across three series: Incidents, AIOps Events, and Non-AIOps Events.
• Event Breakdown Charts: Two stacked bar charts showing volume by Outcome and Sub-outcome over time.

KPI Summary

The KPI summary shows Total Events for the selected range, alongside an AIOps Events sub-total. Each metric is paired with a period-over-period delta indicator (up/down arrow + absolute change vs. the prior comparable range, e.g., "compared to Mar 1 – Mar 31, 2026").

Events & Incident Chart

A stacked bar chart showing daily volume across three series: Incidents, AIOps Events, and Non-AIOps Events.

Events Breakdown Charts

Two stacked bar charts showing volume by Outcome and Sub-outcome over time.

Outcome (What happened)

Outcomes represent the final state of an event in the PagerDuty workflow. These include:

• Triggered: The event resulted in a new triggered incident.
• Triggered Deduped: The event was deduplicated onto an existing open incident.
• Suppressed: The event was silenced by an event rule or service setting.
• Suspended: The event was held pending further evaluation (e.g., Auto-Pause).
• Suspended Deduped: Suspended event that matched an existing suspended event.
• Acknowledged: Event was acknowledged on arrival.
• Resolved: The event resolved an existing incident.
• Dropped: The event was permanently discarded by an orchestration rule.

Sub-outcome (Why it happened)

Sub-outcomes provide granular diagnostic signals. Sub-outcomes include:

• Alert
• Alert and Incident
• Incident
• Email Filters
• Event Orchestration
• Recent Event found
• Unable to assign Incident
• Incident not found
• Disabled Service
• Other

Identifying sub-outcomes like "Incident not found" or "Disabled Service" can help you quickly find and fix misconfigurations.

Events Breakdown Table

The Events Breakdown table identifies the specific integrations and services driving event volume. It supports search, sorting (Total Events sorts descending by default), pagination, and CSV export.

Table Columns

• Routing Key: The unique identifier for the integration.
• Type: e.g., Orchestration, Service, etc.
• Integration Link: Clickable link to navigate directly to the integration settings.
• Event Sources
• Team
• Status: Active, etc.
• Total Events: The gross volume of events received.
• AIOps Events: Number of events processed by AIOps.

Typical Workflows

• Check the headline: Review Total Events and the period-over-period delta to confirm whether volume is trending up or down.
• Spot the spike: Use the Events & Incidents chart to identify days with abnormal volume.
• Diagnose what happened to the events: Use the Events by Outcome chart to see whether the volume turned into incidents, was suppressed, or was dropped.
• Diagnose why: Use the Events by Sub-outcome chart to see which sub-outcome (e.g., Event Orchestration, Disabled Service) is driving the pattern.
• Find the source: Use the Events Breakdown table — sorted by Total Events descending — to identify the specific routing keys, integrations, and services contributing the most volume.
• Drill in: Click the Integration Link in the table to navigate directly to the integration. From there, the customer can tune the monitor, update the event rule, or re-enable a misconfigured service.
• Export for further analysis: Use Export CSV to pull the table into a spreadsheet or BI tool.