Business service subscriptions allow you to automatically receive updates about incidents impacting key business services. Admins, Managers and Account Owners can choose to subscribe all users, or specific users and Teams to business services as part of their PagerDuty account setup. You can also self-manage your subscriptions. A combination of admin and self-managed business service subscriptions increases the number of users subscribed to business services, which keeps stakeholders informed during major incidents.

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Pricing Plans

Business service subscription is available on the following pricing plans: Business, Digital Operations (legacy) and Enterprise for Incident Management. Please contact our Sales team if you would like to upgrade to a plan with business service subscription.

Manage Business Service Subscriptions

Subscribe Users and Teams to Business Services

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Required User Permissions

• Manager, Admin and Account Owner base roles can add subscriptions for other users. Manager Team roles may add subscribers to business services associated with their Team.
• All users can view, add and manage their own self-subscriptions.

To self-subscribe, or subscribe another user to a specific business service:

1. Navigate to Services Business Services and click the name of your preferred Business Service.
2. Select the Subscribers tab and click Edit.
3. Click the Add Subscribers dropdown and search and select your preferred users or Teams.
4. Once you have selected your users and/or Teams, click Add Subscribers. The new subscribers appear in the Subscribers list below.

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Default Subscription

You can configure a business service to automatically subscribe all users. When editing the business service, set the Default Subscription to Subscribe all users and any future users.

Subscribe Users via User Profile

You can also self-subscribe or subscribe users to a business service through the User Profile:

1. Navigate to People Users select the desired User Subscriptions tab.
2. Search and select the Business Service(s) that you would like to subscribe the user to and then click Add Business Services.

Subscribe Teams via the Team Page

Teams can also subscribe to a business service through the Team details page:

1. Navigate to People Teams select your Team Subscriptions tab.
2. Search and select the Business Service(s) that you would like to subscribe your Team to and then click Add Business Services.

Subscribe to Business Services in the Mobile App

You can self-subscribe to a business service from the mobile app:

1. In the mobile app, navigate to More Status Dashboard.
2. Tap the Business Service you would like to subscribe to and then tap in the upper right to subscribe. The icon will turn blue when you have successfully subscribed and you will see a confirmation dialog at the bottom of the screen.

Unsubscribe Users and Teams from Business Services

To unsubscribe yourself, other users or Teams from a business service:

1. Navigate to Services Business Services and click the name of your preferred Business Service.
2. In the Subscribers list, click Unsubscribe to the right of the user or Team name.

Unsubscribe Users via the User Profile

You can also unsubscribe yourself, other users or Teams from a business service through the User Profile:

1. Navigate to People Users select the desired User Subscriptions tab.
2. In the Business Service(s) list, locate the desired business service and click Unsubscribe to the right.

Unsubscribe Teams via the Team Page

Teams can also unsubscribe from a business service through the Team details page:

1. Navigate to People Teams select the desired Team Subscriptions tab.
2. In the Business Service(s) list, locate the desired business service and click Unsubscribe to the right.

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Team Subscriptions

• You cannot unsubscribe individual users if they were subscribed via a Team to a business service.
• A user will not see a business service subscription on their User Page if they were added via a Team.
• Users added to a Team will automatically be subscribed to any existing Team business service subscriptions.

Unsubscribe from Business Services in the Mobile App

You can unsubscribe yourself from a business service from the mobile app:

1. In the mobile app, navigate to More Status Dashboard.
2. Tap the Business Service you would like to subscribe to and then tap in the upper right to subscribe. The icon will turn white when you have successfully unsubscribed and you will see a confirmation dialog at the bottom of the screen.

Subscribe to Incidents

You can also subscribe users and Teams to individual incidents regardless of business service subscriptions. Please refer to our Communicate with Stakeholders article to learn more.