Business Service Subscription

Business service subscriptions let you automatically receive updates about incidents impacting key business services. Admins, Managers, and the Account Owner can choose to subscribe all users, or specific users and teams, to business services as part of their PagerDuty account setup. You can also self-manage your subscriptions. A combination of admin-managed and self-managed business service subscriptions increases the number of users subscribed to business services, which keeps stakeholders informed during major incidents.

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Pricing Plans

Business service subscription is available on the following pricing plans: Business, Digital Operations (Legacy), and Enterprise for Incident Management. Contact our Sales team if you would like to upgrade to a plan with business service subscription.

Manage Business Service Subscriptions

Subscribe Users and Teams to Business Services

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Required User Permissions

• Manager, Admin, and Account Owner base roles can add subscriptions for other users. Manager team roles may add subscribers to business services associated with their team.
• All users can view, add, and manage their own self-subscriptions.

To self-subscribe, or subscribe another user to a specific business service:

1. Navigate to Services Business Services and click the name of your preferred business service.
2. Select the Subscribers tab and click Edit.
3. Click the Add Subscribers dropdown, then search and select your preferred users or teams.
4. Once you have selected your users and teams, click Add Subscribers. The new subscribers appear in the Subscribers list.

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Default Subscription

You can configure a business service to automatically subscribe all users. When editing the business service, set the Default Subscription to Subscribe all users and any future users.

Subscribe Users via User Profile

You can also self-subscribe or subscribe users to a business service through the user profile:

1. Navigate to People Users select the desired User Subscriptions tab.
2. Search and select the Business Service(s) that you would like to subscribe the user to, then click Add Business Services.

Subscribe Teams via the Team Page

A team can also subscribe to a business service through the team details page:

1. Navigate to People Teams select your Team Subscriptions tab.
2. Search and select the Business Service(s) that you would like to subscribe your team to, then click Add Business Services.

Subscribe to Business Services in the Mobile App

You can self-subscribe to a business service from the mobile app:

1. In the mobile app, navigate to More Status Dashboard.
2. Tap the Business Service you would like to subscribe to, then tap in the upper right to subscribe. The icon turns blue when you have successfully subscribed, and a confirmation dialog appears at the bottom of the screen.

Unsubscribe Users and Teams from Business Services

To unsubscribe yourself, other users, or teams from a business service:

1. Navigate to Services Business Services and click the name of your preferred business service.
2. In the Subscribers list, click Unsubscribe to the right of the user or team name.

Unsubscribe Users via the User Profile

You can also unsubscribe yourself, other users, or teams from a business service through the user profile:

1. Navigate to People Users select the desired User Subscriptions tab.
2. In the Business Service(s) list, locate the desired business service and click Unsubscribe to the right.

Unsubscribe Teams via the Team Page

A team can also unsubscribe from a business service through the team details page:

1. Navigate to People Teams select the desired Team Subscriptions tab.
2. In the Business Service(s) list, locate the desired business service and click Unsubscribe to the right.

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Team Subscriptions

• You cannot unsubscribe individual users if they were subscribed to a business service via a team.
• A user does not see a business service subscription on their user page if they were added via a team.
• Users added to a team are automatically subscribed to any existing team business service subscriptions.

Unsubscribe from Business Services in the Mobile App

You can unsubscribe yourself from a business service from the mobile app:

1. In the mobile app, navigate to More Status Dashboard.
2. Tap the Business Service you would like to unsubscribe from, then tap in the upper right to unsubscribe. The icon turns white when you have successfully unsubscribed, and a confirmation dialog appears at the bottom of the screen.

Subscribe to Incidents

You can also subscribe users and teams to individual incidents regardless of business service subscriptions. See Communicate with Stakeholders to learn more.