Overview

The SRE Agent helps streamline incident response by analyzing configured incident workflows and recommending the most relevant one based on the real-time context of each incident. Recommendations include an explanation of the reasoning and a potential ranked list of workflows.

You can use the SRE Agent in:

• Operations Console (AIOps customers only): On the SRE Agent tab within an incident view, you see the agent’s recommendation summary and reasoning, along with a Run recommended workflow button.
• Incident Details Page: On the SRE Agent tab in the side panel, you see the agent’s recommendation summary and reasoning, along with a Run recommended workflow button.
• Slack: Recommended workflow and run options appear within your associated incident channel.

Evaluate Incident Context

1. The SRE Agent automatically reviews the incident context, including event payloads, historical incident patterns, service integrations, and conversation history.
2. Click the Recommend a Workflow prompt. This action triggers the agent to evaluate all configured incident workflows.

3. Review the top recommendation and alternative recommendations. The agent identifies the workflow that best matches the current situation and presents it as the top recommendation, along with other relevant alternatives. Each recommendation includes a brief reasoning for why it was selected.

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Recommendations only appear if:

• Incident workflows are properly configured in your account.
• The SRE Agent identifies a high-confidence match between the incident and available workflows.

4. Review the agent's logic and click the Run recommended workflow prompt to execute the automation.

5. Enter natural language in the chat to ask the agent for a specific alternative if the top recommendation is not what you need (for example, "Recommend the rollback workflow instead"). The agent then surfaces that specific prompt for execution.

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Execution Guidelines

• Execution Limit: Each recommended workflow can only run once per incident.
• Re-run Notifications: If you attempt to trigger a workflow that has already run, the SRE Agent sends a message in the Operations Console, the Incident Details page, and Slack to indicate that you cannot re-execute the workflow.
• Success Confirmation: Once a workflow triggers, the SRE Agent displays a confirmation message to verify successful execution.
• Timeline Audit: The system automatically logs all workflow executions in the Timeline tab of the Incident Details page for auditing and visibility.