Support Portal FAQ

As part of our ongoing commitment to improvement, we transitioned our customer ticketing system to Salesforce Service Cloud in September 2022. The following address customers’ most common issues and concerns:

How do I create an account in the current support portal?


To register:

  1. Navigate to the support portal.
  2. Click Log In in the top-right.
  3. Click Not a member?
  4. After reading the prompt and gathering your account's subdomain, click Next.
  5. Enter the appropriate information in each field and click Submit.
Register in the Support portal

Register in the Support portal

Was my email request received?


Premium support emails and messages sent to [email protected] have been automatically routed to the current system.

How can I view cases that I have submitted?


To view your submitted cases, please create an account in the support portal. After logging in, you'll be able to see your emails and comments in the Messages tab.

How can I contact Support via chat?


Chat is available to Premium Support customers, who can access live chat by logging into the support portal.

How can I view a ticket that someone else at my organization submitted?


We are in the process of building out the required permissions to allow account-owner-designated users to view all of the support cases for your organization in the support portal.