As part of our ongoing commitment to improvement, we transitioned our customer ticketing system to Salesforce Service Cloud in September 2022. The following address customers’ most common issues and concerns:

How do I create an account in the current support portal?

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To register:

Navigate to the support portal.
Click Log In in the top-right.
Click Not a member?
After reading the prompt and gathering your account's subdomain, click Next.
Enter the appropriate information in each field and click Submit.

Was my email request received?

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Premium support emails and messages sent to [email protected] have been automatically routed to the current system.

How can I view cases that I have submitted?

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To view your submitted cases, please create an account in the support portal. After logging in, you'll be able to see your emails and comments in the Messages tab.

How can I contact Support via chat?

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Chat is available to Premium Support customers, who can access live chat by logging into the support portal.

How can I view a ticket that someone else at my organization submitted?

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We are in the process of building out the required permissions to allow account-owner-designated users to view all of the support cases for your organization in the support portal.