Google Workspace Integration Capabilities

• Connect your PagerDuty account with your Google Workspace account.
• Allow incident workflows to create on-demand Google Meet meetings and attach them to incidents.

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Availability

This integration is available on current Business, Enterprise for Incident Management, and Digital Operations (Legacy) plans. Contact the Sales Team to upgrade your account to include this integration.

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Limited Use Policy

The use of raw or derived data received from Workspace APIs adheres to the Google User Data Policy, including the Limited Use requirements.

Requirements

How It Works

1. When you connect your PagerDuty account with your Google Workspace account, PagerDuty authenticates with Google via OAuth 2.0 and establishes a secure connection.
2. When an incident configured with the Google Meet: Add a Conference Bridge incident workflow integration triggers, PagerDuty automatically generates an incident-specific meeting ID and adds it to the incident.
3. Responders join the Google Meet conference bridge directly from the incident in the web app or mobile app, from conference-bridge notifications, or via One Touch to Join.

Configure the Integration

1. In the PagerDuty web app, navigate to Integrations Extensions Google.
2. On the Google Workspace page, click Connect a new Workspace.
3. On the Google authorization screen, select a Google account.
4. Click Continue to allow signing into your account, and click Allow to confirm the Google account integration with PagerDuty.

After successful integration, you see a confirmation message in the web app and the PagerDuty account connects.

Reauthorize the Google Integration

To reauthorize the Google integration:

1. In the PagerDuty web app, navigate to Integrations Extensions Google.
2. Click ... and click Reauthorize to refresh your Google account integration with PagerDuty and accept required scopes again.

Remove the Google Integration

To remove the Google integration:

1. In the PagerDuty web app, navigate to Integrations Extensions Google.
2. Click ... and click Disconnect to disconnect your Google account integration with PagerDuty.

FAQ

Who can set up the Google Workspace integration?

You must have the Admin, Global Admin, or Account Owner role to configure the integration.

Can I leverage this integration to create a Google Meet conference via incident workflows?

Yes, you can follow the Incident Workflows guide and select Google Meet: Add a Conference Bridge to an Incident. After publishing, you can add a Google Meet conference via the incident workflow to any incident.

Who can create a Google Meet conference bridge?

You can create a meeting after integrating PagerDuty with Google Workspace.

Where can I join the Google Meet conference from?

You can join the Google Meet conference bridge directly from the incident details page in the web app or mobile app, from conference-bridge notifications in Slack or Microsoft Teams, or via One Touch to Join.

Can I link multiple Google accounts to the same PagerDuty account?

Yes, you can connect multiple Google accounts with your PagerDuty account.

Can I leverage this integration for Scribe Agent auto-join?

Yes. A valid meeting Scribe Agent can join a Google Meet conference. You can add the Scribe Agent to your conference bridges automatically by following the instructions in Add PagerDuty Advance Scribe Agent.