Every PagerDuty account has one user that is designated as the Account Owner. This user has access to perform any actions in the account, and is the only user with access to Account Settings, which includes details such as the account's pricing plan, user limits, billing and payment information (including invoices), SSO configuration, and the ability to change the account owner.
If you are an Account Owner and want to promote another user to be your account's owner, go to Configuration Account Settings. In the Want to make someone else the owner of this account? section, select the new account owner from the list and click Make this person the account owner.
Your account will not be removed when you promote another user to be the Account Owner, your account will simply be demoted to an Admin user role.
If your current account owner has left your organization and their PagerDuty login information is not available, you can contact our support team for assistance with account ownership changes.