PagerDuty can send notifications via email, push notification, SMS, and phone call. Users can receive email and push notifications anywhere in the world, however the availability of SMS and phone notifications may vary depending on your country and your PagerDuty account's status (i.e., paid vs. trial).

If you plan to receive SMS or phone notifications in a country that is not listed below (e.g., while traveling), please note that functionality may be limited and we cannot guarantee delivery.

SMS Notifications

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Tip

Most PagerDuty users can take action on an incident by responding to an SMS notification. Due to a variety of factors, such as local carrier restrictions, government regulation, and/or fraud prevention measures, this may not be the case for all users. If you live in a region where SMS responses are not supported, we recommend using the PagerDuty mobile app (available for iOS and Android), which makes use of push notifications, to take action on incidents.

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* Partial support: The ability to receive and/or respond to notifications may be limited.

Phone Notifications

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Phone Notification Responses

Taking action on an incident by responding to a phone notification is supported in all countries listed below.

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* Partial support: The ability to receive and/or respond to notifications may be limited.

Known Issues

• Due to provider maintenance, SMS replies from Mexico-based phone numbers may not be properly processed. We expect the maintenance window to end March 31, 2023.