Filters allow you to refine Insights data about incidents, services, escalation policies, teams and custom fields. You can apply filters to each report by clicking at the top of the page next to the date range dropdown. This will open an editor where you can add, edit and remove filters.
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Note
At this time, Insights filters do not support Unicode characters.
Add Filters
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Teams Filter Behavior
When you add a Teams filter, results for subsequently-added filter values will change to reflect objects associated with the selected Team(s). Example: If you add a Teams filter to return results for Team A, and then add a Services filter, you will only be able to select services associated with Team A.
If you add a Teams filter after adding another filter with a value not associated with that Team, the Teams filter will remove the value for the previous filter. Example: If you add a Services filter for Service B, and then you add a Teams filter for Team A (not associated with Service B), then it will remove Service B from the Services filter value.
Example of service filter removed by team selection
To add filters:
Select a Date Range from the dropdown at the top of the page.
Click the icon to the right of the date range dropdown.
Click Add. The following filters are available per-report to help you find the most relevant results:
Click Apply Filters in the bottom right of the editor.
Incident Activity Filters
Filter Condition Type
Operators
Value Instructions
Escalation Policies
- is in
Select escalation policy(ies)
Incident ID
- is in
- is not in
Enter an incident ID
Priority
- is in
Select the priority level(s)
Services
- is in
Select service(s)
Status
- is in
- is not in
Select the incident status(es)
Teams
- is in
Select the My Teams tab to only see your Teams, or the Teams tab to see all Teams. Then select Team(s). Please see our note about Teams Filter Behavior above for more information.
Checkbox:
Select a True or False value for the checkbox.
Date Time:
- is greater than
- is less than
- is greater than or equals
- is less than or equals
Date Time:
Select date and time values.
Decimal:
- equals
- does not equal
- is greater than
- is less than
- is greater than or equals
- is less than or equals
Decimal:
Enter a decimal value.
Integer:
- equals
- does not equal
- is greater than
- is less than
- is greater than or equals
- is less than or equals
Integer:
Enter an integer value.
Service Performance Filters
Filter Condition Type
Operators
Value Instructions
Priority
- is in
Select the priority level(s)
Services
- is in
Select service(s)
Teams
- is in
Select the My Teams tab to only see your Teams, or the Teams tab to see all Teams. Then select Team(s). Please see our note about Teams Filter Behavior above for more information.
Urgency
- equals
Select the urgency level
Responder Filters
Filter Condition Type
Operators
Value Instructions
Priority
- is in
Select the priority level(s)
Responder
- is in
Select responder(s)
Teams
- is in
Select the My Teams tab to only see your Teams, or the Teams tab to see all Teams. Then select Team(s). Please see our note about Teams Filter Behavior above for more information.
Urgency
- equals
Select the urgency level
Team Filters
Filter Condition Type
Operators
Value Instructions
Priority
- is in
Select the priority level(s)
Teams
- is in
Select the My Teams tab to only see your Teams, or the Teams tab to see all Teams. Then select Team(s). Please see our note about Teams Filter Behavior above for more information.
Urgency
- equals
Select the urgency level
Escalation Policy Filters
Filter Condition Type
Operators
Value Instructions
Escalation Policies
- is in
Select escalation policy(ies)
Priority
- is in
Select the priority level
Teams
- is in
Select the My Teams tab to only see your Teams, or the Teams tab to see all Teams. Then select Team(s). Please see our note about Teams Filter Behavior above for more information.
Urgency
- equals
Select the urgency level
Business Impact Filters
Filter Condition Type
Operators
Value Instructions
Priority
- is in
Select the priority level
Teams
- is in
Select the My Teams tab to only see your Teams, or the Teams tab to see all Teams. Then select Team(s). Please see our note about Teams Filter Behavior above for more information.
Urgency
- equals
Select the urgency level
Edit or Remove Filters
To edit or remove a filter:
Click under the date range dropdown at the top of the page.
Edit the available filters, or click to the right of a filter to remove it.
Click Apply Filters in the bottom right of the editor.
Filter Limits
Each report has the following filter limits:
Service, Responder, and Escalation Policy Filters: 1000
Team Filter: 200
When the count of filtered objects goes over the limit, the list will grey out and you can no longer select/deselect individual objects. You will need to click Clear at the top of the filter list in order to select filters again.
If you think you will overshoot the limit, we recommend:
Use the Team filter first to reduce the number of Escalation Policies/Services/Responders.
Once the list is below 1000, you can deselect from there.
To share a report, or save a filter set, click ShareCopy Link. You can then send the URL to other users, or add it as a bookmark for your own reference later. The link is unique, and signed in users who visit it will see the same report and filters applied.
Share a report
Export CSV
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Export Size Limit
Depending on your pricing plan, there is a limit to the number of rows you can export.
If your exported report exactly matches the limit, it is likely that your data has been truncated. You can reference your report in the PagerDuty web app to see the total count (e.g., Total Incidents). We recommend adding filters, or adjusting the date range, to reduce results, and exporting in batches as needed.
Pricing Plan
Export Limit
Professional, Business
100,000 rows
Enterprise Incident Management, Digital Operations(legacy)
250,000 rows
To export a report as a .csv file, click Export CSV to generate a file, which will keep the view and results based on your search and filter selections.
Export CSV
Large reports, such as the Incident Activity Report, which can often contain more than 10,000 rows, will be fetched in the background and sent to the requesting user via email.
Generating report
If you wait on the Insights page until the report is delivered, you will see a success banner.
Report generated
You can safely navigate away from the page while you're waiting, however you will not see a success banner in the PagerDuty UI when delivery is complete; please check your email to confirm receipt. Click the link in the success banner or email to view your report in .csv format.
Analytics Email Settings
Please see our Account Settings article for more information on how Admins can configure who receives weekly Analytics emails.
