As indicated in the PagerDuty terms of service (or applicable negotiated customer terms), you must provide appropriate consent to receive WhatsApp notifications.

To begin receiving PagerDuty WhatsApp notifications, provide a supported phone number and agree to receive notifications using WhatsApp in Contact Information.

Add WhatsApp as a Notification Method — Add WhatsApp as a notification method

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Block WhatsApp
Admins can contact [email protected] to block WhatsApp as a notification channel for your organization.

Opt Out

To opt out or stop receiving PagerDuty notifications via WhatsApp, perform one of the following actions:

Reply STOP in the WhatsApp conversation.
- To opt back in after opting out, reply START in the WhatsApp conversation and follow the prompts.
Switch back to SMS.
Delete the WhatsApp contact method from your profile.