Overview

The SRE Agent acts as a virtual responder for your incidents. It automatically investigates as incidents trigger, gathering context from your connected integrations and surfacing recommended next steps. This ensures your team gets the information they need to act immediately, without spending time on manual investigation.

Enabling the SRE Agent

The SRE Agent is enabled through your existing Incident Workflows. Once configured, the SRE Agent activates automatically when an incident triggers—no manual invocation required.

Key Capabilities

When invoked, the SRE Agent:

• Reviews past incidents and notes for historical context.
• Gathers Information automatically from configured integrations and connectors, including Confluence, log sources, and other connected tools.
• Surfaces Recommended Workflows so your team can take decisive action quickly.

Getting Started with Templates

To get up and running quickly, PagerDuty provides two pre-built templates for adding the SRE Agent to an Incident Workflow. Choose the option that best fits your team’s workspace:

1. Navigate to Incident Workflows and select View more templates.
2. Locate the SRE Agent Virtual Responder templates. You can choose to publish SRE Agent updates directly to:

• An dedicated incident Slack channel.
• The PagerDuty Web Application.

Configuring SRE Agent Virtual Responder in a Dedicated Incident Channel in Slack

Step 1 - Open the Template

1. Navigate to Automation Incident Workflows in the PagerDuty web app.
2. In the templates section at the top, click SRE Agent virtual responder in dedicated incident Slack.
3. Review the template preview.
4. Click Use Template.

Step 2 - Configure the Trigger

You can configure a Condition and/or Manual trigger to run the workflow.

The Conditional Trigger fires automatically when an incident in an associated service is created or updated. The Manual Trigger allows responders to invoke the workflow on demand from an incident.

📘

Conditional Trigger Tip

Scoping a conditional trigger to high-urgency incidents is a good starting point to limit noise.

Step 3 - Configure Add SRE Agent Action

1. Click Add SRE Agent action block.
2. Under Surface, select Slack.
   • This dynamically links SRE Agent's output to the dedicated Slack channel created for each incident.
3. Click Save.

Step 4 - Publish and Test the Workflow

1. Click Publish.
2. Test by triggering an incident on one of your configured services. The SRE Agent will automatically create a dedicated Slack channel (e.g., #incident_1234) and post its findings including historical context, root cause analysis, links to relevant runbooks and dashboards, and prioritized next steps.

Configuring SRE Agent Virtual Responder in the PagerDuty Web App

Step 1 - Open the Template

1. Navigate to Automation Incident Workflows in the PagerDuty web app.
2. In the templates section at the top, click SRE Agent virtual responder in PagerDuty.
3. Review the template preview.
4. Click Use Template.

Step 2 - Configure the Trigger

You can configure a Condition and/or Manual trigger to run the workflow.

The Conditional Trigger fires automatically when an incident in an associated service is created or updated. The Manual Trigger allows responders to invoke the workflow on demand from an incident.

📘

Conditional Trigger Tip

Scoping a conditional trigger to high-urgency incidents is a good starting point to limit noise.

Step 3 - Configure Add SRE Agent Action

1. Click Add SRE Agent action block.
2. Under Surface, select PagerDuty Web.
3. Click Save.

Step 4 - Publish and Test the Workflow

1. Click Publish.
2. Test by triggering an incident on one of your configured services.